Tips for Dealing With Chronic Complainers
Chronic complainers generally feel powerless, as if they have no control over what happens in their life. They have an image of the way things should be and are constantly irritated because things aren’t that way. They also have the perception that as long as they are complaining, they can’t be the one to blame for the situation. It then becomes the responsibility of someone else to take care of the problem.
Steps to coping with complainers:
Use this strategy to deal with constant complainers. You can learn more about this and more in our Management and Leadership Skills for First-time Supervisors and Managers training. Sign up for this course or one of our other great trainings at NationalSeminarsTraining.com today!
We're sorry, but the comment box for this article has been closed. However, you may view the past discussion amongst your peers to see what they had to say ...
Question of the Month:
What do you think is the most important trait for a manager? Why?
Please share now.
Dealing With Difficult People Tip:
When you’re dealing with difficult people, it’s important to understand that you will NOT change them. They will decide if and when they’ll come to terms with their problems. But if you stay centered and assertive, and respond to the underlying message, you’ll have much more success when dealing with difficult people.
– Strengthening Your People Skills in the Workplace seminar.
“Success is not to be pursued; it is to be attracted by the person you become.”
– Jim Rohn
I tell my teams that when they want to address a concern - they need to also be prepared to discuss a resolution. I have empowered by team by having them invest their time and focus on problem solving rather than complaining. Work from a proactive approach rather than a reactive one.
I agree with this strategy, especially because it might guide a "stuck" mentality into problem solving, and possibly empower the person to see him/herself as not as helpless as previously thought.
In my experience, complainers often can be afraid of events spiraling out of what they would like to think is within their control. Complaining can be their way of, perhaps unconsciously, asking for help.
Most complainers just need to vent
I could not agree more with this strategy! I like to think of it as forward thinking. Yes, you need to understand what happened in the past, but it's much more important to try to focus the complainer on plans of action to resolve the issue. Steer them towards the future and away from their sad stories of the past.
I am putting this into action today.
About The Manager’s Minute