Accounting, Collections, & Finance

• Advanced Strategies for Handling Really Tough-to-Collect Accounts

• Best Practices in Accounts Payable

• Building Budgeting Skills

• Coaching, Mentoring and Leading Your Team to Success the Coach Joe Way!

• Developing and Implement Accounting Policies & Procedures

• Finance & Accounting for Managers & Supervisors

• Finance and Accounting Fundamentals for Nonfinancial Professionals

• Financial Analysis for Business Professionals

• How to Legally Collect Accounts Receivable

• Implementing Effective Internal Controls

• Managing Accounts Payable

• Optimizing Crystal Reports

• Organizing & Managing Accounts Payable

• Organizing & Managing Accounts Payable

• Payroll Law

• Secrets to Collecting More Money

• Secrets to Effective Records Management, Retention & Destruction

• Super-Effective Techniques for Collecting Accounts Receivable

• The Accounts Payable Workshop For Those New to AP

• The Changing Role of the Accounting Manager

• The Complete Course on Payroll Management

• The Essentials of Collections Law

• The Sales and Use Tax Seminar

• Understanding & Managing Sales & Use Tax

• Understanding and Interpreting Financial Statements

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Administrative & Front Desk

• Administrative Assistants Conference

• Administrative Professionals' Conference

• Conference for Administrative Assistants

• Cutting-Edge Skills for the Extraordinary Assistant

• How to Manage Stress in the Workplace

• Safety and Security Measures for Front-Desk Personnel

• Security Essentials for Front Desk Professionals

• The Complete Front Desk Professional

• The Essentials of Managing the Front Desk

• The Exceptional Receptionist

• The Exceptional Receptionist - Afternoon Half-Day Workshop

• The Exceptional Receptionist - Morning Half-Day Workshop

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Business/Technical Writing & Grammar Skills

• Business Grammar & Proofreading

• Business Grammar Made Easy
  (Half-Day, Afternoon Workshop)

• Business Grammar for Busy People

• Business Grammar for Busy Professionals

• Business Writing & Grammar Skills

• Business Writing & Grammar Skills

• E-Mail and Business Writing

• How to Create Exceptional Newsletters

• How to Design Newsletters, Brochures, Ads, Catalogs, Reports, Proposals, Presentation Materials and More!

• How to Write Attention-Grabbing Newsletters

• How to Write Killer Copy: Copywriting Strategies & Techniques

• Perfect Proofreading Techniques
  (Half-Day, Morning Workshop)

• Powerful Business Writing Skills

• Powerful Business Writing Skills

• Powerful Business Writing Skills

• The Basics of Writing Policies and Procedures

• The Business Writing Workshop

• The Copywriter’s Workshop

• The Essentials of Grammar & Proofreading

• The Secrets of Successful Technical Writing

• The Secrets of Successful Technical Writing

• The Technical Writers' Workshop

• The Technical Writers' Workshop

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Communication, Conflict, & Interpersonal Skills

• Assertive Communication - Essential Skills for Successful Women

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Building Better Communication Skills

• Building Better Team Communication

• Communicating With Tact and Skill for Managers and Supervisors

• Communicating with Confidence, Credibility, and Influence with Dr. Kimberly Ventus-Darks

• Communicating with Tact, Influence & Finesse

• Cool, Confident, and Collected ... Managing Conflict for Women

• Developing Your Emotional Intelligence

• Developing Your Emotional Intelligence

• E-Mail and Business Writing

• Emotional Intelligence for Leaders

• Essential Skills of Dynamic Public Speaking

• Essentials of Effective Interpersonal Communication

• Event Planning Made Simple

• Handling Difficult People in the Workplace

• How to Be an Outstanding Communicator

• How to Be an Outstanding Communicator

• How to Become a Powerful Communicator

• How to Communicate With Tact, Professionalism, and Diplomacy

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Handle Conflict and Confrontation

• How to Handle Difficult People

• How to Handle Difficult People

• How to Manage Conflict & Work Through Disagreements

• How to Manage Emotions

• How to Manage Emotions & Excel Under Pressure

• How to Mange Emotions & Excel Under Pressure

• How to Work With Difficult, Demanding, and Inconsiderate People

• How to Work with People

• How to Work with People

• Improving Your Communication: Skills for Success

• Keys to Building & Strengthening Workplace Relationships

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for the Workplace

• Speaking With Confidence and Conviction

• Strengthening Your People Skills in the Workplace

• Strengthening Your People Skills in the Workplace

• Strengthening Your People Skills in the Workplace

• The Business Writing Workshop

• The Essentials of Communicating with Tact & Finesse

• The Essentials of Communication & Collaboration

• The Essentials of Communication & Collaboration

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Computer Skills - Microsoft | Adobe | Internet

• Administering, Supporting & Troubleshooting Microsoft® Windows Server 2003

• Adobe Creative Suite Conference

• Adobe® Creative Suite® 3

• Advanced Microsoft® Access for the Power User

• Advanced Microsoft® Access for the Power User

• Advanced Microsoft® Excel for the Power User

• Advanced Training for Microsoft® Excel

• Advanced Training for Microsoft® Excel

• Andy Anderson’s Photoshop® Tips & Techniques

• Essentials of Wireless Networking

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Create and Deliver Exceptional PowerPoint Presentations

• Installing, Administering, and Troubleshooting Microsoft® SQL SERVER

• Interactive Web Design With Flash®

• Mastering the Essentials of Microsoft® Access

• Microsoft® Excel

• The Essentials of Adobe Illustrator®

• Understanding and Implementing Microsoft Project

• Unlimited Microsoft® Access

• Unlocking the Secrets to Photoshop

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Customer Service

• Delivering Unbeatable Customer Service Over the Phone

• Handling Difficult People in the Workplace

• Handling Difficult and Demanding Customers

• Handling Difficult and Demanding Customers: A Communication Course

• Hiring, Training & Retaining an Exceptional Frontline Staff

• How to Handle Difficult Customers & Other Tough Situations

• How to Handle Difficult Customers & Other Tough Situations

• How to Handle Difficult People

• How to Handle Difficult People

• Stress Management and Coping Skills for Customer Service Professionals

• The Basics of Knock-Your-Socks-Off Customer Service

• The Essentials of Supervising Front-Line & Entry-Level Employees

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Human Resources, Payroll, & Training

• Advanced Strategies in Instructional Design

• Best Practices for Managing and Controlling Health Care Costs Within Your Organization

• Best Practices in Training

• Developing Successful Training Programs for the Workplace

• Document Retention & Management for HR Professionals

• Emergency Management Planning For Today's Business

• Emerging Issues in HR: A Regulatory Update
  (Half-Day, Afternoon Workshop)

• Essentials for Personnel & HR Assistants

• Essentials of Employee Benefits

• Event Planning Made Simple

• FLSA Compliance & the HR Department
  (Half-Day, Morning Workshop)

• FLSA Compliance Update

• FMLA Compliance

• Fundamentals of Paid-Time-Off Policies In Today's Workplace

• HIPAA Compliance & the HR Department (AM Session)

• HIPAA Compliance & the HR Department AND Emerging Issues in HR: A Regulatory Update

• HR Talent - Management Symposium

• Hiring, Training & Retaining an Exceptional Frontline Staff

• How to Be a Better Trainer

• How to Be a Dynamic Trainer

• How to Conduct Behavior-Based Interviews

• How to Create & Conduct Training That Sticks

• How to Effectively Prevent & Handle Workplace Lawsuits

• How to Legally & Effectively Handle Employee Leave Issues

• How to Legally and Effectively Conduct Internal Investigations

• How to Manage Stress in the Workplace

• How to Successfully Introduce & Deal With Change in the Workplace

• How to Write a Comprehensive Employee Handbook

• How-to's of Effective Interviewing: Half-Day Afternoon Workshop

• How-to's of Effective Interviewing: Half-Day Morning Workshop

• Human Resources For Professionals Who’ve Recently Assumed HR Responsibilities

• Human Resources and the Law

• Implementing Effective Internal Controls

• Interviewing People
  (Half-Day, Afternoon Workshop)

• Optimizing Crystal Reports

• Payroll Law

• Preventing Discrimination, Leave & Harassment Lawsuits

• Preventing Employee Lawsuits

• Secrets to Effective Records Management, Retention & Destruction

• Terminating Problem Employees

• The Basics of Writing Policies and Procedures

• The Basics of Writing Policies and Procedures

• The Complete Course on Interviewing People

• The Complete Course on Interviewing People

• The Complete Course on Payroll Management

• The Creative Training Conference

• The Essentials of Human Resources

• The Essentials of Personnel Law

• The Human Resources Conference

• The Secrets of Managing Payroll

• The Trainer’s Creativity Day Camp

• The Trainers’ Creativity Day Camp

• The Two-Day Workshop for High-Impact Trainers

• The Workshop for Training Unmotivated & Reluctant Learners

• Trainer and Speaker Showcase

• Untangling the Confusing Web of ADA, FMLA and Workers' Comp Regulations

• Update HR Law

• Wage and Hour Law Compliance

• Writing Effective Job Descriptions
  (Half-Day, Morning Workshop)

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Management & Leadership

• A Manager’s Guide to Getting Employees to Think Outside the Cubicle!

• Advanced Leadership Skills for Experienced Managers

• Advanced Strategies in Instructional Design

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Basic Supervision

• Basic Supervision Seminar

• Building Better Team Communication

• Building Budgeting Skills

• Building Budgeting Skills

• Building a Positive, Motivated, and Cooperative Team

• Coaching & Team-Building Skills for Managers

• Coaching and Mentoring Skills for Leadership Success

• Coaching, Mentoring & Team-Building Skills

• Coaching, Mentoring & Team-Building Skills

• Communicating With Tact and Skill for Managers and Supervisors

• Conducting Employee Performance Evaluations

• Conducting Employee Performance Evaluations

• Creative Leadership Camp for Managers, Supervisors and Team Leaders

• Creative Leadership Camp for Managers, Supervisors, and Team Leaders

• Creative Leadership Skills for Managers & Supervisors

• Creative Leadership Skills for Managers & Supervisors

• Cultivating Winning Attitudes

• Emergency Management Planning For Today's Business

• Emotional Intelligence for Leaders

• Essential Coaching and Mentoring Skills for Managers, Supervisors and Team Leaders

• Essential Skills of Dynamic Public Speaking

• Essentials of Effective Employee Discipline

• Essentials of Effective Employee Discipline

• Event Planning Made Simple

• Finance & Accounting for Managers & Supervisors

• Finance and Accounting Fundamentals for Nonfinancial Professionals

• Financial Analysis for Business Professionals

• Fundamentals of Effective Project Management

• Fundamentals of Effective Project Management

• Giving Constructive Criticism & Effective Feedback to Employees

• Highly Effective Criticism & Discipline Skills for Managers and Supervisors

• Hiring, Training & Retaining an Exceptional Frontline Staff

• How To Be a Highly Successful Team Leader (Two-Day)

• How To Be a Highly Successful Team Leader (Two-Day)

• How to Be a More Effective Team Leader

• How to Better Manage Multiple Locations

• How to Build Strategic Thinking Skills

• How to Communicate With Tact, Professionalism, and Diplomacy

• How to Conduct Behavior-Based Interviews

• How to Conduct Behavior-Based Interviews

• How to Create a Positive, High-Energy Workplace (Where Lots Gets Done!)

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Deal With Unacceptable Employee Behavior

• How to Deal With Unacceptable Employee Behavior

• How to Deal With Unacceptable Employee Behavior

• How to Design a Training Program (So That Anyone Can Present It Successfully)

• How to Handle Employee Performance Problems

• How to Handle Negativity, Bad Attitudes & Toxic People

• How to Handle Unacceptable Behavior & Other Tough Employee Performance Problems

• How to Legally & Effectively Handle Employee Leave Issues

• How to Legally Terminate Employees With Attitude Problems

• How to Manage Employees with Awful Attitudes or Dreadful People Skills

• How to Manage Off-Site Employees & Lead Virtual Teams

• How to Manage Stress in the Workplace

• How to Motivate, Manage and Lead a Team

• How to Successfully Introduce & Deal With Change in the Workplace

• How to Successfully Manage People in Turbulent Times

• How-to's of Effective Interviewing: Half-Day Afternoon Workshop

• How-to's of Effective Interviewing: Half-Day Morning Workshop

• Interpersonal Communication Skills for Managers

• Interpersonal Effectiveness for Leaders

• Interpersonal Effectiveness for Leaders

• Interviewing People
  (Half-Day, Afternoon Workshop)

• Keys to Effectively Supervising People

• Keys to Effectively Supervising People

• Leadership & Management for Women

• Leadership & Supervisory Skills for Women

• Leadership Conference for Women

• Leadership Skills for Managers & Supervisors

• Leadership Skills for Women

• Management & Leadership Skills for First-Time Supervisors & Managers

• Management Skills for First-Time Supervisors

• Managing Multiple Priorities and Projects

• Managing Off-Site Employees

• Managing Under Pressure

• Optimizing Crystal Reports

• Personnel Law for Managers & Supervisors

• Preventing Discrimination, Leave & Harassment Lawsuits

• Project Management

• Project Management

• Project Management for IT Professionals

• Secrets to Getting Your Workplace REVVED!

• Straight Talk for Unproductive & Underperforming Employees

• Terminating Problem Employees

• The All-New Secrets for Motivating Employees

• The Art of Coaching Employees to Excel

• The Basics of Writing Policies and Procedures

• The Basics of Writing Policies and Procedures

• The Best Kept Secrets of Successfully Managing Employees

• The Complete Course on Interviewing People

• The Complete Course on Interviewing People

• The Creative Leadership Camp for Managers, Supervisors & Team Leaders

• The Difference Between Good & Great Supervisors

• The Employee Development Mentoring Symposium

• The Essentials of Communicating with Tact & Finesse

• The Essentials of Supervising Front-Line & Entry-Level Employees

• The Leadership & Team-Building Conference

• The Leadership & Team-Building Experience — Featuring Team Twist™

• The Leadership & Team-Building Experience, Featuring Team Twist

• The Leadership Conference for Managers and Supervisors

• The Leadership Conference for Women

• The Leadership Development Conference for Women

• The Leadership Development Conference for Women

• The Leader’s Guide to Team Development

• The Supply Chain Management Update

• The Ultimate Supervisor's Workshop

• The Ultimate Supervisor’s Workshop

• Thinking Outside the Lines

• Understanding and Interpreting Financial Statements

• Writing Effective Job Descriptions
  (Half-Day, Morning Workshop)

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Marketing, Sales, and Design Skills

• Adobe Creative Suite Conference

• Adobe® Creative Suite® 3

• Andy Anderson’s Photoshop® Tips & Techniques

• Creative Marketing Conference

• Creative Marketing Conference

• Design and Page Layout Skills

• Design and Page Layout Skills

• Digital Design Creative Tour

• Direct Marketing Metrics and Analysis

• E-Marketing Conference

• Event Planning Made Simple

• Foundations of Successful Direct Marketing

• How to Build Strategic Thinking Skills

• How to Create Exceptional Newsletters

• How to Design Newsletters, Brochures, Ads, Catalogs, Reports, Proposals, Presentation Materials and More!

• How to Design Newsletters, Brochures, Ads, Catalogs, Reports, Proposals, Presentation Materials and More!

• How to Develop, Execute and Analyze Surveys and Questionnaires

• How to Write Attention-Grabbing Newsletters

• How to Write Killer Copy: Copywriting Strategies & Techniques

• Interactive Web Design With Flash®

• Marketing Trends Conference

• Search Engine Marketing

• Search Engine Marketing

• Secrets of Successful Digital Photography

• Secrets of Successful Digital Photography

• Success Strategies for Internet & E-Mail Marketing (2-Day)

• The Basics of B2B Marketing

• The Complete Course On Internet & E-Mail Marketing

• The Copywriter’s Workshop

• The Copywriter’s Workshop

• The Creative Marketing & Sales Conference

• The E-Mail and Business Writing Workshop

• The Essentials of Adobe Illustrator®

• Unlocking the Secrets to Photoshop

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OSHA, Safety, and Facilities Management

• Best Practices in Facilities Management (2-Day)

• Emergency Management Planning For Today's Business

• How to Better Manage Multiple Locations

• How to Comply With OSHA Recordkeeping Requirements

• How to Comply With OSHA Recordkeeping Requirements

• How to Comply With OSHA Recordkeeping Requirements

• How to Comply with Cal/OSHA: A Two-Day Workshop

• OSHA Safety Training: The 10-Hour Compliance Course

• Safety and Security Measures for Front-Desk Personnel

• Security Essentials for Front Desk Professionals

• The 30-Hour California OSHA Compliance Course

• The 30-Hour OSHA Compliance Course

• The 30-Hour OSHA Compliance Course

• The Basics Of Facilities Management

• The Essentials of OSHA Compliance

• The Essentials of OSHA Compliance: A 30-Hour Course

• The OSHA Compliance Workshop

• Workplace Safety & OSHA Compliance

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Project Management

• Fundamentals of Effective Project Management

• Fundamentals of Effective Project Management

• Fundamentals of Effective Project Management

• Managing Multiple Priorities and Projects

• Managing Multiple Priorities and Projects

• Managing Multiple Projects, Competing Priorities & Tight Deadlines

• Project Management

• Project Management

• Project Management

• Project Management for IT Professionals

• Understanding and Implementing Microsoft Project

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Purchasing & Negotiation Skills

• Bargaining With Vendors & Suppliers

• How to Be a "Tough-as-Nails" Negotiator

• How to Be a Better Buyer

• How to Get Better Deals From Suppliers & Vendors

• The Buyer’s Workshop For Those New to purchasing

• The Supply Chain Management Update

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Time Management, & Organization

• How to Get More Organized

• How to Get More Organized

• How to Manage Emotions & Excel Under Pressure

• How to Manage Stress in the Workplace

• How to Mange Emotions & Excel Under Pressure

• Life Balance & Stress Reduction

• Managing Multiple Priorities and Projects

• Managing Multiple Priorities and Projects

• Managing Multiple Projects, Competing Priorities & Tight Deadlines

• Time Management

• Time Management

• Time Management & Organization Skills for Professionals

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Warehouse & Inventory Control

• Best Practices in Inventory Management

• Conference for Warehousing & Inventory Control Professionals

• How to Organize, Regulate and Tighten Inventory Control in the Warehouse

• Implementing Effective Internal Controls

• Managing Inventories and Cycle Counts

• Optimizing Crystal Reports

• The All-New Rules of Time & Priority Management

• The Essentials of Inventory Control

• The Supply Chain Management Update

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Women's Seminars

• Assertive Communication - Essential Skills for Successful Women

• Communicating with Confidence, Credibility, and Influence with Dr. Kimberly Ventus-Darks

• Conference for Women

• Conference for Women

• Cool, Confident, and Collected ... Managing Conflict for Women

• Leadership & Management for Women

• Leadership & Supervisory Skills for Women

• Leadership Conference for Women

• Leadership Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• The Conference for Professional Women

• The Conference for Women at Work

• The Conference for Women: Professional Insights, Ideas & Innovations

• The Copywriter’s Workshop

• The Leadership Conference for Women

• The Leadership Development Conference for Women

• The Leadership Development Conference for Women

• The Professional Women’s Empowerment Tour Cool, Confident, and Collected Strategies for Resolving Conflict

• The STAR12 Women's Conference 2009

• The Women's Conference 2010

• Women’s Professional Development Conference

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Other

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Bus. Writing & Communication

• 52 Ways to Powerful E-mail (Audio - CD)

• 52 Ways to a Powerful Resume (Audio - CD)

• 52 Ways to a Powerful Resume - Online Audio Program (On-Line Training)

• 8 Steps For Highly Effective Negotiation (Audio - CD)

• 8 Steps for Highly Effective Negotiation (Book)

• Better Business English in 30 Minutes (Book)

• Building Relationships: Effective Strategies For How to Work with People (Audio - CD)

• Business Grammar Tips, Tricks, & Techniques (CD-ROM)

• Business Grammar Tips, Tricks, & Techniques (On-Line Training)

• Business Grammar and Usage for Professionals (Audio - CD)

• Business Letters for Busy People, Fourth Edition (Book)

• Business Proofing & Editing Made Easy (CD-ROM)

• Business Proofing & Editing Made Easy (On-Line Training)

• Business Proofing & Editing Made Easy (On-Line Training)

• ClipWords Pro (CD Interactive)

• Communicate With Confidence, Credibility & Influence (Audio - CD)

• Communicate With Confidence, Credibility & Influence - Online Audio Program (On-Line Training)

• Communicate in America (Audio - CD)

• Communicating With Clarity & Credibility (Audio - CD)

• Communicating With Clarity & Credibility (On-Line Training)

• Communicating With Tact & Finesse (Audio - CD)

• Communicating With Tact & Finesse (Audio - CD)

• Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results (On-Line Training)

• Franklin Covey Style Guide for Business and Technical Communication, Fourth Edition (Book)

• How to Avoid Making a Costly Mistake When Reading and Signing Contracts (CD-ROM)

• How to Boost Morale Through Communication (Audio - CD)

• How to Communicate With Power, Diplomacy and Tact (CD Interactive)

• How to Deliver Effective Persuasive Presentations (Audio - CD)

• Keys to Handling Social Media at Work MySpace, Facebook, and More (Audio - CD)

• Keys to Handling Social Media at Work MySpace, Facebook, and More (CD-ROM)

• Learn to Listen (Book)

• Listen Up: Hear What's Really Being Said (Book)

• Listen Up: Hear What's Really Being Said - Online Video (On-Line Training)

• Powerful Communication Skills (Book)

• Powerful Communication Skills 60-Minute Video (Video)

• Powerful Communication Skills Online Video (On-Line Training)

• Powerful Communication Skills e-book (On-Line Training)

• Present With Confidence (CD Interactive)

• Present With Confidence (Video)

• Present With Confidence Online Video (On-Line Training)

• Present with Confidence Handbook (On-Line Training)

• Techniques of Successful Technical Writing (CD-ROM)

• The Business Writing and Grammar CD Series (Package)

• The Communication CD Collection (Package)

• The Communication Collection (Package)

• The E-Communication Boot Camp: E-mail, Text, Social Media, and More at Work (Audio - CD)

• The Essentials of Active Listening: A Communication Course (Audio - CD)

• The Essentials of Active Listening: A Communication Course (On-Line Training)

• The Essentials of Business Writing (Book)

• The Essentials of E-mail and Business Writing (Audio - CD)

• The Essentials of E-mail and Business Writing (CD-ROM)

• The Essentials of E-mail and Business Writing (On-Line Training)

• The New Dynamic Communication Skills for Women (Book)

• Word 2002 (On-Line Training)

• Writing With Diplomacy, Tact, and Finesse (CD-ROM)

• Writing With Diplomacy, Tact, and Finesse (CD-ROM)

• Writing With Diplomacy, Tact, and Finesse (On-Line Training)

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Customer Service

• Bill Capodagli Presents, Customer Service – “The Disney Way” (Audio - CD)

• Bill Capodagli Presents, Customer Service – “The Disney Way” (On-Line Training)

• Bill Capodagli Presents, Customer Service – “The Disney Way” (On-Line Training)

• Creating an Environment of Customer Service Excellence (Audio - CD)

• Delivering Knock Your Socks Off Service, 4th edition (Book)

• Exceptional Customer Service (Book)

• Front Desk Security & Safety (Book)

• Harnessing the Power of Excel® Database Features (CD-ROM)

• How to Deliver Grand Slam Customer Service (Audio - CD)

• How to Deliver Grand Slam Customer Service (On-Line Training)

• How to Effectively Handle Customer Complaints (Audio - CD)

• How to Effectively Handle Customer Complaints (On-Line Training)

• How to Handle Conflict & Confrontation (Audio - CD)

• How to Handle Conflict & Confrontation (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Difficult & Emotional Situations, Patients & Family Members (On-Line Training)

• How to Handle Difficult People (Video)

• Knock Your Socks Off Answers (Book)

• Knock Your Socks Off Service Recovery (Book)

• Making a Smooth Transition Into Excel® 2007 (CD-ROM)

• Managing the Emerging Work Force: Gen X & Gen Y (Audio - CD)

• Managing the Emerging Work Force: Gen X & Gen Y (Audio - CD)

• Mastering Excel® Functions and Formulas (CD-ROM)

• Mastering Microsoft® Excel® Macros (On-Line Training)

• Motivational Techniques for Customer Service Professionals (Audio - CD)

• Motivational Techniques for Customer Service Professionals (On-Line Training)

• Sales Success Strategies for Prospecting & Cold-Calling (Audio - CD)

• Secrets for Selling Over the Phone (Audio - CD)

• Secrets for Selling Over the Phone (Audio - CD)

• Secrets for Selling Over the Phone (On-Line Training)

• Sustaining Knock Your Socks Off Service (Book)

• Telephone Skills at Work (DVD)

• Telephone Skills at Work (Video)

• The 6-Step Approach to Sales Success (Audio - CD)

• The Dos & Don’ts of Customer Service (Audio - CD)

• The Dos & Don’ts of Customer Service (On-Line Training)

• The Essentials of Front Desk Safety and Security (CD-ROM)

• The Essentials of Front Desk Safety and Security (CD-ROM)

• Through the Customer's Eyes (DVD)

• Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests (CD Interactive)

• Through the Customer's Eyes Online- PLUS! 5 Free Certification Tests (On-Line Training)

• Through the Customer's Eyes VHS Series - PLUS! 5 Free Online Certification Tests (Video)

• Understanding What Your Customer Really Wants (Audio - CD)

• Understanding What Your Customer Really Wants (On-Line Training)

• Winning Customer Loyalty & Exceed Customer Expectations (Video)

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Computer Tech, Desktop Creative

• ASP For Developers Course (On-Line Training)

• ASP.NET For Developers Series- Part 1 (On-Line Training)

• ASP.NET Web Services Fundamentals Course (On-Line Training)

• ASP.NET for Developers- Part 2 (On-Line Training)

• Access 2002 (On-Line Training)

• Access 2003 (On-Line Training)

• Access 2007 (CD Interactive)

• Access 2007 (On-Line Training)

• Crystal Reports XI Course (On-Line Training)

• Digital Juice 2.0 (Video)

• Excel 2002 (On-Line Training)

• Excel 2003 (On-Line Training)

• Excel 2007 (Book)

• Excel 2007 (CD Interactive)

• Excel 2007 (On-Line Training)

• Excel 2007 Formulas (Book)

• Excel® 2007 Bible (Book)

• Exchange Server 2003 Design Course (On-Line Training)

• Exchange Server 2007 Configuration Course (On-Line Training)

• Fireworks 8 Course (On-Line Training)

• Fireworks MX 2004 Course (On-Line Training)

• Flash 8 Course (On-Line Training)

• Flash MX 2004 Course (On-Line Training)

• HTML Fundamentals Course (On-Line Training)

• Hacking Revealed (On-Line Training)

• How to Build Microsoft ® Access ® Tables (On-Line Training)

• How to Build Microsoft® Access® Tables (CD-ROM)

• How to Build Microsoft® Access® Tables (Package)

• How to Create Attention-Grabbing Designs (On-Line Training)

• How to Format Tables, Charts, and Columns in Microsoft® Word® (CD-ROM)

• How to Format Tables, Charts, and Columns in Microsoft® Word® (On-Line Training)

• How to Make Microsoft® Outlook® Work Harder for You! (CD-ROM)

• How to Make Microsoft® Outlook® Work Harder for You! (On-Line Training)

• How to Make Microsoft® Outlook® Work Harder for You! (Package)

• How to Use Adobe Acrobat (CD-ROM)

• How to Use Crystal Reports (CD-ROM)

• How to Use Microsoft ® Access® Queries to Find and Display Data (On-Line Training)

• How to Use Microsoft® Access® Queries to Find and Display Data (CD-ROM)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data (CD-ROM)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data (CD-ROM)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data - Online Video (On-Line Training)

• How to Use Microsoft® Word® Graphic & Design Features (CD-ROM)

• How to Use Microsoft® Word® Graphic & Design Features (On-Line Training)

• Illustrator CS2 Course (On-Line Training)

• Illustrator CS3 Bible (Book)

• InDesign CS2 Course (On-Line Training)

• Integrating Microsoft® Office® & the Web Into Your Microsoft® PowerPoint® Presentations (CD Interactive)

• Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures (Audio - CD)

• Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures (On-Line Training)

• Keys to Developing Effective E-Newsletters (CD-ROM)

• Learning Office 2007 (On-Line Training)

• Learning Windows Vista (On-Line Training)

• Learning Windows XP (On-Line Training)

• Mastering Microsoft® Excel® Macros (CD-ROM)

• Microsoft Excel 60-Minute CD-ROMS (Package)

• Microsoft Office 2000 15 CD-ROM Set (CD Interactive)

• Microsoft Office Access 2003 Bible (Book)

• Microsoft Office Essential CD-ROM Series (Package)

• Microsoft Office Essential CD-ROM Series (Package)

• Microsoft Office Excel 2003 Bible (Book)

• Microsoft® PowerPoint® Supercharged With Multimedia! (CD Interactive)

• My Online Resources Trial (On-Line Training)

• Now This Is Art! Version 9.0 (CD Interactive)

• Office 2007 Professional Series (CD-ROM)

• Outlook 2002 (On-Line Training)

• Outlook 2003 (On-Line Training)

• Outlook 2007 (CD Interactive)

• Outlook 2007 (On-Line Training)

• Outlook® Tips, Tricks & Techniques (CD-ROM)

• Photoshop CS Photo Restoration Course (On-Line Training)

• Photoshop CS Series (CD-ROM)

• Photoshop CS Tips and Tricks Course (On-Line Training)

• Photoshop CS2 (On-Line Training)

• Power Tips & Shortcuts for Creating Microsoft® Excel® Charts and Graphs (On-Line Training)

• PowerPoint 2000 CD-ROM Beginning (CD Interactive)

• PowerPoint 2002 (On-Line Training)

• PowerPoint 2003 (On-Line Training)

• PowerPoint 2007 (CD Interactive)

• PowerPoint 2007 (On-Line Training)

• Premiere Course (On-Line Training)

• Project 2007 (On-Line Training)

• Quick and Easy Newsletters (Book)

• Robin Williams Design Workshop Second Edition (Book)

• SQL 2005 Writing Queries (On-Line Training)

• SQL Server 2005 Designing Infrastructure and Security (On-Line Training)

• SQL Server 2005 Implementing a Database (On-Line Training)

• SQL Server 2005 Maintaining a Database Course (On-Line Training)

• SQL Server 2005 Optimizing and Maintaining Database Solutions (On-Line Training)

• Search Engine Advertising (Book)

• Search Engine Optimization: Secrets to Driving More Traffic to Your Web Site (CD-ROM)

• Search Engine Optimization: Secrets to Driving More Traffic to Your Web Site (On-Line Training)

• Security Essentials for Computer Users (On-Line Training)

• SharePoint Services 3.0 Course (On-Line Training)

• Site Designer (CIW) (On-Line Training)

• Teach Yourself VISUALLY Adobe Photoshop CS3 (Book)

• Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User (CD-ROM)

• Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User (On-Line Training)

• Training for Office XP (CD Interactive)

• Windows 2003 Active Directory Infrastructure (On-Line Training)

• Windows 2003 Active Directory and Network Infrastructure (On-Line Training)

• Windows 2003 Implementing a Network Infrastructure (On-Line Training)

• Windows 2003 Planning A Network Infrastructure (On-Line Training)

• Windows Server 2003 MCSA Skills Update (On-Line Training)

• Windows Server 2003 MCSE Skills Update (On-Line Training)

• Windows Server 2003 Security Design (On-Line Training)

• Windows Server 2003 Security Implementation (On-Line Training)

• Word 2003 (On-Line Training)

• Word 2007 (CD Interactive)

• Word 2007 (On-Line Training)

top of page

Finance

• 2008 EEO-1 Reporting Compliance Update (Audio - CD)

• 8 Steps for Highly Effective Negotiation (Book)

• Accounts Payable (Book)

• All States Tax Handbook 2009 (Book)

• Basics of Budgeting (Book)

• Collections Made Easy (Book)

• Coping With Payroll Hot Spots (Audio - CD)

• Coping With Payroll Hot Spots (On-Line Training)

• Cost-Saving Strategies for Accounts Payable (Audio - CD)

• Cost-Saving Strategies for Accounts Payable (On-Line Training)

• Essentials of Accounts Payable (Book)

• Excel 2003 Formulas (Book)

• Financial Statements (Book)

• Fraud Detection & Prevention for Accounts Payable (Audio - CD)

• How to Collect More Money! (Audio - CD)

• How to Collect More Money! (Audio - CD)

• How to Collect More Money! (On-Line Training)

• How to Conduct a Competitive Pay Analysis (CD-ROM)

• How to Conduct a Competitive Pay Analysis (On-Line Training)

• How to Control Workers’ Compensation Costs (Audio - CD)

• How to Read Financial Statements (CD-ROM)

• How to Read Financial Statements - Online Video (On-Line Training)

• How to Successfully Manage People in a Tough Business Climate (On-Line Training)

• How to Talk About Pay in a Tough Economy (Audio - CD)

• Money Mastery — Principle-Based Money Management 2nd Edition (Audio - CD)

• Payables Policies and Procedures (CD Interactive)

• Payroll Policy and Procedures (CD Interactive)

• Principles of Payroll Administration, 2009 Edition (Book)

• QuickBooks Course (On-Line Training)

• The Essentials of Bankruptcy Law for Collection Professionals (Audio - CD)

• The Essentials of Bankruptcy Law for Collection Professionals (On-Line Training)

• The Management System (Package)

• Understanding and Complying With the Fair Debt Collection Practices Act (Audio - CD)

• Understanding and Complying With the Fair Debt Collection Practices Act (On-Line Training)

• Vendor Management Strategies for Accounts Payable Professionals (Audio - CD)

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Human Resources

• 101 Sample Write-Ups for Documenting Employee Performance Problems (Book)

• 2008 EEO-1 Reporting Compliance Update - Online Audio (On-Line Training)

• 96 Great Interview Questions to Ask Before You Hire (Book)

• A Fair Shake (DVD)

• Accommodation and Accessibility (Video)

• Americans with Disabilities Act (Audio - CD)

• Americans with Disabilities Act (On-Line Training)

• Avoiding the Most Common Costly Mistakes Made in Employee Handbooks (Audio - CD)

• COBRA Compliance (Audio - CD)

• Coaching for Performance (DVD)

• Coaching for Performance (On-Line Training)

• Complete Guide to Human Resources and the Law, 2010 Edition (Book)

• Creating a Plan for Preventing & Handling Workplace Violence (Audio - CD)

• Creating a Plan for Preventing & Handling Workplace Violence (On-Line Training)

• Decoding FMLA (DVD)

• Descriptions Now (CD Interactive)

• Developing Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them (CD-ROM)

• Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them (CD-ROM)

• Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them (On-Line Training)

• Emergency Response & Disaster Planning (Audio - CD)

• Emergency Response & Disaster Planning (Audio - CD)

• Emergency Response & Disaster Planning (On-Line Training)

• Everything You Need to Know About EEOC Claims (Audio - CD)

• Exempt vs. NonExempt: Understanding FLSA's Classification Standards (Audio - CD)

• Exempt vs. NonExempt: Understanding FLSA's Classification Standards (Audio - CD)

• FMLA & Intermittent Leave (Audio - CD)

• FMLA & Intermittent Leave (Audio - CD)

• FMLA & Intermittent Leave (On-Line Training)

• FMLA 2009 New Regulations Update (Audio - CD)

• Front Desk Security & Safety (Book)

• Fundamentals of Paid-Time-Off Policies In Today’s Workplace (Audio - CD)

• Fundamentals of Paid-Time-Off Policies In Today’s Workplace (Audio - CD)

• Fundamentals of Paid-Time-Off Policies In Today’s Workplace (On-Line Training)

• Handling Employee Complaints & Concerns (Audio - CD)

• Health Savings Accounts (Audio - CD)

• Health Savings Accounts (CD-ROM)

• How to Avoid Making a Terrible Hiring Mistake (Audio - CD)

• How to Avoid Making a Terrible Hiring Mistake (On-Line Training)

• How to Conduct Effective Interviews (Audio - CD)

• How to Conduct Effective Interviews (On-Line Training)

• How to Conduct Effective Workplace Investigations (Audio - CD)

• How to Conduct More Effective Performance Evaluations (Audio - CD)

• How to Conduct More Effective Performance Evaluations (Audio - CD)

• How to Control Workers’ Compensation Costs (On-Line Training)

• How to Create a Cost-Effective Competitive Employee Benefits Package (CD-ROM)

• How to Create a Cost-Effective Competitive Employee Benefits Package (On-Line Training)

• How to Effectively Communicate Employee Benefits (Audio - CD)

• How to Effectively Communicate Employee Benefits (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Legally Terminate Employees (Audio - CD)

• How to Legally Terminate Employees (On-Line Training)

• How to Legally Terminate People With Attitude Problems (Audio - CD)

• How to Legally Terminate People With Attitude Problems (Audio - CD)

• How to Legally Terminate People With Attitude Problems - Online Audio (On-Line Training)

• How to Prevent Identity Theft In Your Organization - Online Audio (On-Line Training)

• How to Prevent Retaliation Lawsuits (Audio - CD)

• How to Prevent Retaliation Lawsuits (On-Line Training)

• How to Prevent Retaliation Lawsuits (Package)

• How to Terminate Employees With Compassion (Audio - CD)

• How to Terminate Employees With Compassion (On-Line Training)

• How to Work With People (Book)

• How to Work With People (On-Line Training)

• How to Work With People: Understanding Team Dynamics Online Video (On-Line Training)

• Human Resources and The Law: What’s New In 2009 (Audio - CD)

• Immigration Law Compliance (Audio - CD)

• Immigration Law Compliance - Online Audio (On-Line Training)

• Inspire and Motivate Through Performance Reviews (Book)

• Keys to Effective Employee Orientation (Audio - CD)

• Keys to Effective Employee Orientation (Audio - CD)

• Keys to Effective Employee Orientation (On-Line Training)

• Keys to Effectively Handling Employee Behavior & Performance Problems (Audio - CD)

• Keys to Effectively Handling Employee Behavior & Performance Problems (On-Line Training)

• Keys to Legally Sound Feedback, Discipline & Termination (Audio - CD)

• Keys to Legally Sound Feedback, Discipline & Termination (On-Line Training)

• Legal Dos and Don’ts of Interviewing & Hiring People (Audio - CD)

• Legal Dos and Don’ts of Interviewing & Hiring People (Audio - CD)

• Legal Dos and Don’ts of Interviewing & Hiring People (On-Line Training)

• Legally Conducting Background Checks (Audio - CD)

• Managing Employee Leave & Absenteeism (Audio - CD)

• Managing Employee Leave & Absenteeism (On-Line Training)

• Managing Workers’ Compensation: A Guide to Injury Reduction and Effective Claim Management (Book)

• Mandated Benefits 2010 Compliance Guide (Book)

• Negaholics: How to Handle Negativity in the Workplace (CD Interactive)

• Nothing Personal (DVD)

• Nothing Personal (On-Line Training)

• Overcoming Employee Resistance to Change (Audio - CD)

• Overcoming Employee Resistance to Change (On-Line Training)

• PEOPLE MANAGER (CD Interactive)

• PERFORMANCE NOW! (CD Interactive)

• Policies NOW! (CD Interactive)

• Pre-employment testing: what you can and can’t do (Audio - CD)

• Preventing & Handling Workplace Violence (Audio - CD)

• Preventing Discrimination, Leave & Harassment Lawsuits (Audio - CD)

• Preventing Discrimination, Leave & Harassment Lawsuits (Audio - CD)

• Preventing Discrimination, Leave & Harassment Lawsuits (On-Line Training)

• Preventing Sexual Harassment for Employees (On-Line Training)

• Preventing Sexual Harassment for Employers (On-Line Training)

• Preventing Sexual Harassment in the Workplace (Audio - CD)

• Preventing Sexual Harassment in the Workplace (On-Line Training)

• Preventing Sexual Harassment in the Workplace (On-Line Training)

• Preventing Sexual Harassment in the Workplace (Package)

• Preventing Sexual Harassment in the Workplace - California (On-Line Training)

• Preventing Workplace Violence (Book)

• REVVED! (Book)

• Records Retention & Destruction for Human Resources (Audio - CD)

• Records Retention & Destruction for Human Resources (Audio - CD)

• Records Retention & Destruction for Human Resources - Online Audio (On-Line Training)

• Safety Audit Customizer (CD Interactive)

• Setting the Tone (DVD)

• Setting the Tone (On-Line Training)

• Special HR Training: ADA Compliance & Mental Illness Leave (Audio - CD)

• State & Federal Wage-Hour Compliance Guide (Book)

• Successful Hiring (On-Line Training)

• Successful Termination (On-Line Training)

• Terminating Employees on Leave (Audio - CD)

• Terminating Employees on Leave (On-Line Training)

• The ADA Amendments Act (Audio - CD)

• The Complete Guide to Finding And Hiring The Right People (Book)

• The Employee Hunt (DVD)

• The Employee Hunt (On-Line Training)

• The Essentials of Effective Employee Handbooks (On-Line Training)

• The Essentials of Employee Onboarding (Audio - CD)

• The Essentials of Employee Onboarding (Audio - CD)

• The Essentials of Employee Onboarding (On-Line Training)

• The Harassment Free Zone (DVD)

• The Harassment Free Zone (On-Line Training)

• The Human Resources Compliance Audio Series (Package)

• The Ins & Outs of Effective HR Policies (Audio - CD)

• The Pension Protection Act of 2006 - Dramatic 401(k) Changes Are Here (Audio - CD)

• Ultimate Employer (CD Interactive)

• Understanding FLSA’s Employee Classification Standards (On-Line Training)

• Understanding the Legal Ins and Outs of Maternity Leave (Audio - CD)

• Untangle the Triangle: FMLA, Workers’ Comp, and ADA (Audio - CD)

• Variable Compensation: Using a performance-based strategy to motivate and retain your best employees (Audio - CD)

• Variable Compensation: Using a performance-based strategy to motivate and retain your best employees (On-Line Training)

• We're All Different (DVD)

• We're All Different (On-Line Training)

• What Happened? (DVD)

• What Happened? (On-Line Training)

• What you need to know about Family Responsibility Discrimination Guidelines (Audio - CD)

• When Enough Is Enough (DVD)

• When Enough Is Enough (On-Line Training)

• Write It, File It (DVD)

• Write It, File It (On-Line Training)

• Writing Effective Policies and Procedures (Book)

top of page

Management & Supervision Skills

• 101 Sample Write-Ups for Documenting Employee Performance Problems (Book)

• 50 Ways to Become a More Effective Leader (DVD)

• 50 Ways to Become a More Effective Leader (On-Line Training)

• 50 Ways to Become a More Effective Leader (Package)

• 50 Ways to Become a More Effective Leader (Package)

• 8 Steps For Highly Effective Negotiation (Audio - CD)

• 96 Great Interview Questions to Ask Before You Hire (Book)

• A Fair Shake (On-Line Training)

• Accommodation and Accessibility (On-Line Training)

• Advanced Presentations by Design (Book)

• Assertiveness Skills: A Guide to Positively Successful Communication (Audio - CD)

• Assertiveness Skills: A Guide to Positively Successful Communication - Online Audio (On-Line Training)

• Author Gary Topchik Presents The First-Time Manager's Guide to Team Building (Audio - CD)

• Author Gary Topchik Presents The First-Time Manager's Guide to Team Building - Online Audio (On-Line Training)

• Basic Supervision Skills (Audio - CD)

• Basic Supervision Skills (Audio - CD)

• Basic Supervision Skills - Online Audio (On-Line Training)

• Bringing the PMBOK® Guide to Life (Book)

• Building Cooperation & Trust with Your Employees (Audio - CD)

• Building Cooperation & Trust with Your Employees (On-Line Training)

• Building Cooperation & Trust with Your Employees (Package)

• Creative Strategies for Training the Unmotivated or Reluctant Learner (CD-ROM)

• Creative Team-Building Ideas & Activities (Audio - CD)

• Creative Team-Building Ideas & Activities - Online Audio (On-Line Training)

• Crossing the Generational Divide - from Boomers to Zoomers (Book)

• Dealing With Conflict and Anger (Book)

• Dealing With the Dreaded “C” … Conflict in the Workplace (Audio - CD)

• Dealing With the Dreaded “C” … Conflict in the Workplace (On-Line Training)

• Decoding FMLA (On-Line Training)

• Delegate for Results (Book)

• Delegate for Results (Audio - CD)

• Delegate for Results (On-Line Training)

• Delegation Skills for Managers & Supervisors (Audio - CD)

• Delegation Skills for Managers & Supervisors (On-Line Training)

• Descriptions Now (CD Interactive)

• Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results (Audio - CD)

• Discipline Without Punishment 2nd Edition (Book)

• Effective Coaching (CD Interactive)

• Effective Criticism & Discipline Skills for Managers (Audio - CD)

• Effective Criticism & Discipline Skills for Managers (On-Line Training)

• Effective Performance Management (DVD)

• Employment Law for Managers (Audio - CD)

• Employment Law for Managers (On-Line Training)

• Enforcing Employee Wage Garnishments (Audio - CD)

• Enforcing Employee Wage Garnishments (Audio - CD)

• Essential Communication Skills for Managers (Audio - CD)

• Essential Communication Skills for Managers (On-Line Training)

• Fair Legal Effective -
  The HR Skills for Managers Series (On-Line Training)

• Fair Legal Effective - The HR Skills for Managers Series (DVD)

• Fair, Legal, Effective Training Collection for Managers (Package)

• Fair, Legal, Effective Training Collection for Managers (Package)

• Feedback Skills for Supervisors (DVD)

• Getting Results Without Authority (Audio - CD)

• Handling Difficult Conversations With Employees (On-Line Training)

• High-Powered Strategies for Innovative Problem Solving & Decision Making (CD-ROM)

• High-Powered Strategies for Innovative Problem Solving & Decision Making (On-Line Training)

• How To Communicate Financial Information to Employees (CD-ROM)

• How To Communicate Financial Information to Employees (On-Line Training)

• How to Be a Motivating Manager (Audio - CD)

• How to Coach an Effective Team (On-Line Training)

• How to Coach an Effective Team (On-Line Training)

• How to Coach an Effective Team with Joe Gilliam (Video)

• How to Conduct Effective Meetings (Audio - CD)

• How to Conduct More Effective Performance Evaluations (On-Line Training)

• How to Create Stress-Free, Easy-to-Maintain Employee Performance Plans (On-Line Training)

• How to Create Stress-Free, Easy-to-Maintain Employee Performance Plans (On-Line Training)

• How to Effectively Lead Interdepartmental Work Teams (Audio - CD)

• How to Effectively Lead Interdepartmental Work Teams (On-Line Training)

• How to Effectively Supervise Off-Site Employees (Audio - CD)

• How to Effectively Supervise Off-Site Employees (Audio - CD)

• How to Effectively Supervise Off-Site Employees (On-Line Training)

• How to Give Effective Performance Feedback to Employees (Audio - CD)

• How to Give Effective Performance Feedback to Employees (On-Line Training)

• How to Grow Your E-mail List (CD Interactive)

• How to Grow Your E-mail List (On-Line Training)

• How to Handle Conflict & Confrontation (Audio - CD)

• How to Handle Conflict & Confrontation (On-Line Training)

• How to Handle Conflict and Confrontation (Video)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Difficult People (Audio - CD)

• How to Handle Difficult People (On-Line Training)

• How to Handle Difficult People (Audio - CD)

• How to Handle Emotionally Charged Situations in the Workplace (Audio - CD)

• How to Handle Emotionally Charged Situations in the Workplace (On-Line Training)

• How to Manage Priorities & Time (Audio - CD)

• How to Manage Priorities & Time (Audio - CD)

• How to Plan Successful Events (Audio - CD)

• How to Plan Successful Events (CD-ROM)

• How to Prevent Employee Burnout (Audio - CD)

• How to Prevent FMLA Abuse (Audio - CD)

• How to Prevent FMLA Abuse (On-Line Training)

• How to Provide Effective Employee Discipline (Audio - CD)

• How to Provide Effective Employee Discipline (On-Line Training)

• How to Revive the Classroom Experience (CD-ROM)

• How to Successfully Manage People in a Tough Business Climate (Audio - CD)

• How to Supervise People (Audio - CD)

• How to Supervise People (On-Line Training)

• How to Supervise People (On-Line Training)

• How to Supervise People (Video)

• How to Supervise People (Audio - CD)

• How to Supervise People (Book)

• How to Supervise People 60-Minute Video Series (Video)

• How to Supervise People Online Audio (On-Line Training)

• How to Supervise People Online Video (On-Line Training)

• How to Work Effectively With People Who Act, Think & Work SO Differently From You! (Audio - CD)

• How to Work With People (Book)

• How to Work With People (On-Line Training)

• How to Work With People with Randall Wright (Video)

• How to Work With People: Understanding Team Dynamics Online Video (On-Line Training)

• How to Write Effective Job Descriptions … in Half the Time! (CD-ROM)

• How to Write Effective Job Descriptions … in Half the Time! (On-Line Training)

• Inspire and Motivate Through Performance Reviews (Audio - CD)

• Inspire and Motivate Through Performance Reviews (Book)

• Inspire and Motivate Through Performance Reviews - Online Audio (On-Line Training)

• Investigating Employee Complaints (Audio - CD)

• Investigating Employee Complaints (Audio - CD)

• Keep Your People Motivated in Tough and Uncertain Times (On-Line Training)

• Keeping Your People Revved in Tough & Uncertain Times (Audio - CD)

• Keys to Turning Employee Interviews Into Conversations (Audio - CD)

• Keys to Turning Employee Interviews Into Conversations (On-Line Training)

• Legally Conducting Background Checks (Audio - CD)

• Low-Cost & No-Cost Ways to Motivate Employees (CD-ROM)

• Making a Seamless Transition Into Management (Audio - CD)

• Managing Cross-Generational Teams (Audio - CD)

• Managing Cross-Generational Teams - Online Audio (On-Line Training)

• Managing Employee Performance (Package)

• Managing Employees Who Have Rotten Attitudes or Lousy People Skills (Audio - CD)

• Managing Employees Who Have Rotten Attitudes or Lousy People Skills (Audio - CD)

• Managing Employees Who Have Rotten Attitudes or Lousy People Skills (On-Line Training)

• Managing Employees With Rotten Attitudes (CD Interactive)

• Managing Employees With Rotten Attitudes (On-Line Training)

• Mini-Training Library (Package)

• Motivation & Goal Setting (On-Line Training)

• Motivation and Goal-Setting (Video)

• Negaholics Video (Video)

• Negaholics: How to Handle Negativity in the Workplace (CD Interactive)

• One Strategy: Organization, Planning, and Decision Making (Book)

• PEOPLE MANAGER (CD Interactive)

• PERFORMANCE NOW! (CD Interactive)

• Policies NOW! (CD Interactive)

• Power of Self-Managed Teams (Book)

• Powerful Communication Skills with Joe Healey (Video)

• REVVED! (Book)

• Real-World Tools for Managers and Supervisors (DVD)

• Real-World Tools for Managers and Supervisors (On-Line Training)

• Real-World Tools for Manager’s & Supervisors Collection (Package)

• SELF Profile (Book)

• Secret to Developing Peak Performers Handbook (Book)

• Sid Kemp, PMP, Presents Perfect Solutions for Difficult Employee Situations (Audio - CD)

• Sid Kemp, PMP, Presents Perfect Solutions for Difficult Employee Situations (On-Line Training)

• Simple, Quick & Stress-Free Organization Strategies (Audio - CD)

• Simple, Quick & Stress-Free Organization Strategies (On-Line Training)

• Simple, Smart, and Low-Cost Ways to Recognize & Reward Employees (Audio - CD)

• Simple, Smart, and Low-Cost Ways to Recognize & Reward Employees (On-Line Training)

• Straight Talk for Unproductive and Underperforming Employees (Audio - CD)

• Straight Talk for Unproductive and Underperforming Employees (Audio - CD)

• Straight Talk for Unproductive and Underperforming Employees (On-Line Training)

• Succession Planning (Audio - CD)

• Supervising Front-Line Employees (Audio - CD)

• Supervising Front-Line Employees (On-Line Training)

• Supreme Teams (On-Line Training)

• Supreme Teams (On-Line Training)

• Supreme Teams (Audio - CD)

• Supreme Teams with Tony Alessandra (Video)

• Taking Aim on Leadership (Book)

• The All-New Rules of Employee Communication & Motivation for Supervisors (On-Line Training)

• The Complete Guide to Finding And Hiring The Right People (Book)

• The Disney Way Audio CD Series (Package)

• The Essentials of Diversity in Today’s Workplace (Audio - CD)

• The Essentials of Diversity in Today’s Workplace (On-Line Training)

• The Management Collection (CD Interactive)

• The Management Collection (Package)

• The Manager's Role as Coach (Book)

• The Motivating Employees Training Collection (Package)

• The Outstanding Manager CD Training Collection (Package)

• The Safety Incentives Answer Book (Book)

• The Secret to Developing Peak Performers (Audio - CD)

• The Secret to Developing Peak Performers (On-Line Training)

• The Secrets of Building Team-Player Thinking (Audio - CD)

• The Secrets of Building Team-Player Thinking (On-Line Training)

• The Secrets of Building Team-Player Thinking (On-Line Training)

• The Supervisors’ Guide to Giving On-Target Directions, Helpful Feedback & Constructive Criticism - Online Audio (On-Line Training)

• The Supervisors’ Guide to Giving On-Target Directions, Helpful Feedback, & Constructive Criticism (Audio - CD)

• The Ultimate Training for Your Toughest Workplace Dilemma ... Working With Difficult and Challenging People (Audio - CD)

• Think Like a Manager (Book)

• Turning Around Bad Employee Behavior (CD-ROM)

• Turning Around Bad Employee Behavior (On-Line Training)

• Understanding and Implementing Internal Controls (On-Line Training)

• Understanding the Legal Ins and Outs of Maternity Leave (Audio - CD)

• What Functional Managers Need to Know About Project Management (Book)

• Women and Leadership (Book)

• Women and Leadership (On-Line Training)

• Women and Leadership (Audio - CD)

top of page

Self Improvement

• 101 Things to Do Before You Diet— Because Looking Great Isn’t Just About Losing Weight (Book)

• 52 Ways to Build Your Child's Self-Esteem (Audio - CD)

• 52 Ways to Build Your Child's Self-Esteem - Online Audio Program (On-Line Training)

• 52 Ways to Get More Done (Audio - CD)

• 52 Ways to Get More Done - Online Audio Program (On-Line Training)

• 52 Ways to Stretch Your Paycheck (Audio - CD)

• 52 Ways to Stretch Your Paycheck - Online Audio Program (On-Line Training)

• 7 Habits of Highly Effective People (Audio - CD)

• 8 Steps For Highly Effective Negotiation (Audio - CD)

• 8 Steps For Highly Effective Negotiation (On-Line Training)

• A Man, A Can, A Grill (Book)

• A Man, A Can, A Plan (Book)

• A New Attitude (Audio - CD)

• A New Attitude (On-Line Training)

• A New Attitude (Video)

• A New Attitude (Video)

• A New Attitude - Online Video (On-Line Training)

• A New Attitude Handbook (Book)

• A New Attitude Handbook (On-Line Training)

• A New Year ... A New You! 75% Off Women's Collection! (Package)

• A Woman's Guide to Balancing Career & Family (Book)

• Assertive Advantage (Book)

• Assertiveness (On-Line Training)

• Assertiveness Skills (Book)

• Assertiveness Skills (CD Interactive)

• Assertiveness Skills (On-Line Training)

• Assertiveness Skills 60-Minute Video Series (Video)

• Assertiveness Skills Online Video (On-Line Training)

• Assertiveness Skills with Gail Cohen (Video)

• Being OK Just Isn't Enough (Book)

• Bill Capodagli Presents The Disney Way (Audio - CD)

• Bill Capodagli Presents The Disney Way (On-Line Training)

• Bill Capodagli Presents, Creativity - “The Disney Way” (Audio - CD)

• Bill Capodagli Presents, Creativity - “The Disney Way” (On-Line Training)

• Bill Capodagli Presents, Creativity - “The Disney Way” (Package)

• Bill Capodagli Presents, Creativity - “The Disney Way” (Package)

• Bill Capodagli Presents, Leadership - “The Disney Way” (Audio - CD)

• Bill Capodagli Presents, Leadership - “The Disney Way” - Online Audio (On-Line Training)

• Bill Capodagli presents ... Innovate the Pixar Way (Audio - CD)

• Building Relationships: Effective Strategies For How to Work with People (Audio - CD)

• Business Etiquette 101 (CD-ROM)

• Choosing Your Future (Audio - CD)

• Communicating With Power & Influence - Online Audio (On-Line Training)

• Confidence & Assertiveness Skills for Women (Audio - CD)

• Confidence and Assertiveness Skills for Women (On-Line Training)

• Confidence, Credibility, and Influence Skills for Women (Audio - CD)

• Conflict & Confrontation Skills for Women (Audio - CD)

• Conflict & Confrontation Skills for Women - Online Audio (On-Line Training)

• Conquer the Brain Drain (Book)

• Creating Balance & Letting Go of Stress (Audio - CD)

• Creating Balance & Letting Go of Stress (On-Line Training)

• Critical Thinking & Problem Solving Skills (Audio - CD)

• Dealing With Conflict and Anger (Book)

• Dr. Cherie Carter-Scott on Overcoming Negativity in the Workplace (Audio - CD)

• Dr. Cherie Carter-Scott on Overcoming Negativity in the Workplace (On-Line Training)

• Dr. Joseph Michelli on The Starbucks Experience (Audio - CD)

• Dr. Joseph Michelli on The Starbucks Experience (On-Line Training)

• Dr. Phil McGraw Success Secrets (Package)

• Eat This, Not That! (Book)

• Eat This, Not That! 2010 (Completely Updated and Expanded) (Book)

• Eat This, Not That! Restaurant Survival Guide, The No-Diet Weight Loss Solution (Book)

• Eat This, Not That!Best (& Worst!) Foods in America! (Book)

• Essential Time Management Techniques for Administrative Professionals (CD-ROM)

• Essential Time Management Techniques for Administrative Professionals - Online Video (On-Line Training)

• Featuring Dr. Barbara E. Bund on The Outside-In Corporation (Audio - CD)

• Flat Belly Diet! Book (Book)

• Flat Belly Diet! Journal (Book)

• Going Green at Work (Audio - CD)

• Going Green at Work (On-Line Training)

• Health and Wellness Collection (Package)

• How To Coach Your Team To Exceptional Performance … the Coach Joe Way (Audio - CD)

• How To Coach Your Team To Exceptional Performance … the Coach Joe Way (On-Line Training)

• How To Coach Your Team To Exceptional Performance … the Coach Joe Way (Package)

• How to Be a Super Sales Coach (Audio - CD)

• How to Be a Super Sales Coach (On-Line Training)

• How to Be a Tough-as-Nails Negotiator (Audio - CD)

• How to Be a Tough-as-Nails Negotiator (CD-ROM)

• How to Be a Tough-as-Nails Negotiator (On-Line Training)

• How to Communicate Persuasively (On-Line Training)

• How to Create Attention-Grabbing Designs ()

• How to Create Attention-Grabbing Designs (CD-ROM)

• How to De-junk Your Life (On-Line Training)

• How to De-junk Your Life with Dawn Dwyer (Video)

• How to Establish Confidence & Credibility in the Workplace - Online Audio (On-Line Training)

• How to Get Things Done (On-Line Training)

• How to Get Things Done (Video)

• How to Handle Conflict & Confrontation (Audio - CD)

• How to Handle Conflict & Confrontation (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Difficult & Emotional Situations, Patients & Family Members (Audio - CD)

• How to Handle Difficult People (Audio - CD)

• How to Handle Emotions Under Pressure (Audio - CD)

• How to Handle Emotions Under Pressure (On-Line Training)

• How to Manage Your Boss (Audio - CD)

• How to Manage Your Boss (On-Line Training)

• How to Plan Successful Events - Online Audio (On-Line Training)

• How to Prevent Identity Theft In Your Organization (Audio - CD)

• How to Reach Your Personal Best (Audio - CD)

• How to Revive the Classroom Experience - Online Video (On-Line Training)

• How to Write Copy That Sells (CD-ROM)

• If I’m So Special
  Why Do I Feel Ordinary? (Audio - CD)

• Keys to Developing Effective E-Newsletters (On-Line Training)

• Learn to Listen (Book)

• Leonard Saffir Presents PR on a Budget (Audio - CD)

• Leonard Saffir Presents PR on a Budget (On-Line Training)

• Life Balance (Audio - CD)

• Life Balance - Online Audio Program (On-Line Training)

• Lifescripts (Book)

• Listen Up! (Video)

• Listen Up: Hear What's Really Being Said (Book)

• Listen Up: Hear What's Really Being Said (On-Line Training)

• Listen Up: Hear What's Really Being Said - Online Video (On-Line Training)

• Make Your Workplace Great (Book)

• Making Humor Work (Book)

• Making eBay Work for Your Business (CD-ROM)

• Making eBay Work for Your Business (On-Line Training)

• Managing Chaos and Pressure at Work (Audio - CD)

• Mastering the 7 Habits (Audio - CD)

• Mastering the 7 habits (Audio - CD)

• Mastering the Secrets of Persuasive Communication (Audio - CD)

• Me & My Self-Esteem (Audio - CD)

• Me & My Self-Esteem (On-Line Training)

• Memory System (Book)

• Money Mastery — Principle-Based Money Management 2nd Edition (Audio - CD)

• Motivation & Goal-Setting (Audio - CD)

• Motivation & Goal-Setting (On-Line Training)

• Negaholics (On-Line Training)

• Negaholics No More! (Book)

• Negaholics with Dr. Cherie Carter-Scott (Video)

• Negaholics: How to Handle Negativity in the Workplace (CD Interactive)

• No More Chains! (Audio - CD)

• Nobody Moved Your Cheese! (DVD)

• Organized To Be Your Best 5th Edition (Book)

• Overcoming Sales Objections (Audio - CD)

• Podcasting for Your Business (CD-ROM)

• Podcasting for Your Business (On-Line Training)

• Point, Click & Wow! (Book)

• Power Tips & Shortcuts for Creating Microsoft® Excel® Charts and Graphs (CD-ROM)

• Power of Innovative Thinking (Book)

• Powerful Communication Skills (On-Line Training)

• Powerful Presentation Skills (On-Line Training)

• Present With Confidence (Audio - CD)

• Present With Confidence (On-Line Training)

• Present with Confidence (Video)

• Reading the Wright Way (Audio - CD)

• SELF Profile (Book)

• Secrets to Getting Your Workplace REVVED! (Audio - CD)

• Secrets to Getting Your Workplace REVVED! (Audio - CD)

• Secrets to Getting Your Workplace REVVED! (On-Line Training)

• Secrets to Getting Your Workplace REVVED! (Package)

• Secrets to Reducing Your Stress at Work (Audio - CD)

• Secrets to Reducing Your Stress at Work (On-Line Training)

• Self-Esteem with Patricia Wilson (Video)

• Self-Esteem: The Power to Be Your Best Handbook (Book)

• Self-Esteem: The Power to Be Your Best Online Program (On-Line Training)

• Self-Esteem:The Power to Be Your Best 60-Minute Video (On-Line Training)

• Self-Esteem:The Power to Be Your Best 60-Minute Video (Video)

• Shortcuts to Creating and Maintaining Organized Files and Records (Audio - CD)

• Shortcuts to Creating and Maintaining Organized Files and Records (On-Line Training)

• Stress Management (Audio - CD)

• Stress Management (On-Line Training)

• Stress Management 60-Minute Video (Video)

• Stress Management Online Video (On-Line Training)

• Stress Management with Peggy Doolittle (Video)

• Supreme Teams (On-Line Training)

• Table Manners (CD Interactive)

• The 8th Habit (Audio - CD)

• The Abs Diet for Women Book (Book)

• The Abs Diet for Women DVD (DVD)

• The Assertive Way (Audio - CD)

• The Biggest Loser (Book)

• The Biggest Loser 30-Day Jump Start (Book)

• The Biggest Loser Family Cookbook (Book)

• The Biggest Loser Fitness Program (Book)

• The Biggest Loser Success Secrets (Book)

• The Career Boosting DVD & CD Collection (Package)

• The Career Collection (Package)

• The EQ Edge (Book)

• The Flat Belly Workout! Express Belly Blast DVD (DVD)

• The Life Balance System for Women (Package)

• The Polished Professional (On-Line Training)

• The Power of Innovative Thinking (Audio - CD)

• The Power of Innovative Thinking (On-Line Training)

• The Power of Persuasion (Audio - CD)

• The Power of Purpose (Audio - CD)

• The Quick and Easy Way to Create Microsoft® PowerPoint® Presentations (Audio - CD)

• The Quick and Easy Way to Create Microsoft® PowerPoint® Presentations (CD-ROM)

• The Quick and Easy Way to Create Microsoft® PowerPoint® Presentations (On-Line Training)

• The Secrets to De-Junking Your Life (Audio - CD)

• The Secrets to De-Junking Your Life (Audio - CD)

• The Self-Improvement Collection (Package)

• The Stress Management Handbook (Book)

• The Stress Management Online Program (On-Line Training)

• The Winner in You (Audio - CD)

• The Working Woman's Guide to Creating Balance & Letting Go of Stress (Audio - CD)

• Thinking Outside the Lines (Audio - CD)

• Understanding, Developing, and Implementing Effective Internal Controls (Audio - CD)

• Wake Up Your Creative Genius (Book)

• Winning Without Intimidation (Audio - CD)

• Women and Leadership (Audio - CD)

• Workplace Wellness Programs: What Works? What Doesn’t? (Audio - CD)

• Workplace Wellness Programs: What Works? What Doesn’t? - Online Audio (On-Line Training)

• You Are More Than Enough (Book)

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Time & Project Management

• Delegate for Results (Audio - CD)

• Delegate for Results (On-Line Training)

• Franklin Covey Planning System with Starter Kit (Package)

• How to De-Junk Your Life (Book)

• How to De-Junk Your Life (On-Line Training)

• How to De-Junk Your Life 60-Minute Online Video (On-Line Training)

• How to De-Junk Your Life 60-Minute Video (Video)

• How to Get Things Done (Book)

• How to Get Things Done (On-Line Training)

• How to Manage Priorities & Time - Online Audio (On-Line Training)

• How to Manage Projects, Priorities & Deadlines (Audio - CD)

• Motivation & Goal-Setting Handbook (Book)

• Motivation & Goal-Setting: The Keys to Achieving Success (On-Line Training)

• Motivation and Goal-Setting: 60-Minute Video (Video)

• Motivation and Goal-Setting: Online Video (On-Line Training)

• Organized To Be Your Best 5th Edition (Book)

• Prioritize, Organize
  The Art of Getting It Done, 2nd Edition (Book)

• Project 2003 (On-Line Training)

• Project Management Professional 2005 Certification (On-Line Training)

• Shortcuts to Creating & Maintaining Organized Files & Records with Marla Benson (Video)

• Shortcuts to Creating and Maintaining Organized Files and Records (Audio - CD)

• Shortcuts to Creating and Maintaining Organized Files and Records (On-Line Training)

• Shortcuts to Organized File and Records 60-Minute Video (Video)

• Shortcuts to Organized File and Records Online Video (On-Line Training)

• Shortcuts to Organized Files & Records Handbook (Book)

• Shortcuts to Organized Files & Records Online Program (On-Line Training)

• The Secrets to De-Junking Your Life (Audio - CD)

• The Secrets to De-Junking Your Life (Audio - CD)

• The Time Management Collection (Package)

• Time Management Tips (Audio - CD)

• Time Management Tips (On-Line Training)

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Training & Team Building

• 3003 Ideas in a Box (Book)

• Assertiveness Skills 60-Minute Video Series (Video)

• Assertiveness Skills Online Video (On-Line Training)

• Building Better Team Communication (Audio - CD)

• Building Better Team Communication (Audio - CD)

• Conquer the Brain Drain (Book)

• Creating Stronger Workplace Teams: Communicating for Results (Audio - CD)

• Creating Stronger Workplace Teams: Communicating for Results (On-Line Training)

• Creative Strategies for Training the Unmotivated or Reluctant Learner (On-Line Training)

• Creativity Games for Trainers (Book)

• Dealing With Conflict and Anger (Book)

• Delegate for Results (Book)

• Delegate for Results (Audio - CD)

• Delegate for Results (On-Line Training)

• Discipline Without Punishment 2nd Edition (Book)

• Effective Coaching (CD Interactive)

• Forklift Operator Safety (Audio - CD)

• High-Impact Presentation and Training Skills (Book)

• How NASA Builds Teams (Book)

• How to Coach an Effective Team (Book)

• How to Coach an Effective Team with Joe Gilliam - Online Video (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Difficult People (Audio - CD)