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Security Essentials for Front Desk Professionals
A Crucial one-day workshop for receptionists
You can attend FREE with STAR12 membership - Get more info.
Program Description:
Your organization counts on you to handle anything that comes in the front door. Are you sure you’re prepared?
As a dedicated front desk professional, you juggle many tough responsibilities. One of the most important is serving as “lookout” for anything that might threaten the safety and security of employees and guests.
And, in this day and age, there’s really no telling how serious a security threat you may find yourself coming up against. So, you need to be prepared – for anything!
Get the Skills You Need to Protect Yourself and Your Organization
As a front desk professional, it’s imperative that you possess the knowledge and skills you need to protect your organization’s front line – and yourself. That’s why we’ve developed this crucial workshop, Security Essentials for Front Desk Professionals. It’s one of the most important training programs National Seminars Group has ever presented because it’s packed with information that can literally save lives.
We’ve boiled down a wealth of knowledge and practical how-to’s into one intensive day of training unlike anything you’ve ever attended. You’ll learn …
- How to spot – and eliminate – holes in your reception area’s security
- Tips for exuding a take-charge, no-nonsense attitude while still remaining friendly and helpful
- What to look for: “red flag” behaviors that immediately clue you in that someone intends theft, property damage, or some other illegal activity
- Proven strategies for defusing angry or upset visitors or co-workers before a situation escalates
- Tactics potential thieves or intruders may use to distract and slip past you – and how
to stop them
- Emergency-response procedures you should know backward and forward
Plus, you’ll master dozens of proven methods for spotting and effectively handling suspicious behavior … you’ll discover the safest ways to accept deliveries … learn which policies and procedures may be putting employees at risk, and find out how other companies have beefed up security without looking like Fort Knox.
And should the worst-case scenario actually occur and workplace violence threatens, you’ll know exactly what to do – without putting yourself at even greater risk.
Your organization counts on you to handle any and all situations that come in the front door. Don’t run the risk of being unprepared or unsure of how to respond in an emergency situation. The safety and security of your co-workers and visitors – not to mention yourself – is far too important to be left to chance.
Give yourself the peace of mind that comes from knowing you’re well-prepared to deal with security threats and emergency situations calmly, quickly, and effectively.
Demand for this important workshop is high, so enroll today.
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!
STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.
When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more
*You’ll have the option of registering for STAR12 during checkout.
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- You’ll learn how to handle irate, aggressive behavior quickly and professionally – before it gets out of hand. By applying the proven techniques you’ll master during your training, you’ll defuse potentially explosive situations before they’re out of control – and without putting your personal safety at risk.
- You’ll discover which spots in the reception area
are danger zones – and learn the best methods for tightening security. Some spots in the reception area are more “danger-prone” than others. You’ll also find out how to identify additional vulnerable areas in your facility.
- You’ll learn to spot “red flag” behavior that indicates a person may be emotionally unstable – and you’ll learn how to handle it. Those who commit workplace violence show clear signs of emotional distress long before they explode. You’ll learn how to identify these warning signals and act accordingly to prevent tragedy.
- You’ll find out how to manage visitor access to your facility without creating an unfriendly image. Keeping out people who don’t belong in your building can be half the battle. You’ll learn how to accept deliveries safely, how to keep people from slipping by the front desk, and how to limit access without looking like Fort Knox.
- You’ll recognize weaknesses in front desk procedures that leave your organization open to unnecessary risk. We’ll review common practices and procedures that can leave your organization vulnerable to security threats, and you’ll return to work with proven solutions for establishing risk-reducing procedures that keep your organization safe.
- You’ll learn emergency-response procedures that could save lives – including your own. This workshop will offer potentially life-saving information on how to handle robberies, bomb threats, people who could be armed in the building or parking lot, and a number of other situations when imminent danger threatens.
- You’ll experience less stress – and more peace of mind – knowing you’re prepared to handle ANYTHING that comes your way. You’ll perform your tough job with greater confidence and less stress, because you’ll know you’ve got the important skills you need to deal professionally and effectively with any situation that walks through the front door!
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Manage The Front Desk With More Authority
- How to keep your guard up when the phone, visitors, delivery persons, and employees all demand your attention at once
- Say “no” with confidence and authority
- Create your own procedures that make accepting deliveries safe, efficient, and hassle-free
- Believe it or not! Most thieves already know where valuables are hidden – learn how you can stop them from having a field day in an open office
- Master different forms of body language that show people you are not intimidated
- How to quickly recognize and field callers who are fishing for confidential information
Outfox Potential Troublemakers
- How to look, act, and sound like the no-nonsense receptionist your boss expects you to be
- How to defuse “hotheads” before they cause a scene
- Familiarize yourself with typical criminal profiles to head off trouble before it starts
- Recognize the 2 seemingly innocent questions many thieves ask before they strike
- How to develop and use your sixth sense
- Learn how to keep people from verbally “walking all over you”
- How to confront – and stop – people who try to slip by you
- Simple methods that'll allow you to secretly call for help
- Clever ways to get rid of pushy, unwanted salespeople
- How to sense when a difficult person is becoming a security problem … before it’s too late to act
- How to avoid the 1 thing that makes every threatening situation worse
Handle Stressful Situations Without Losing Your Cool
- Bomb threats … a step-by-step script you can use to keep yourself and everyone in your office safe
- How to correctly report emergencies that could put your company in legal hot water
- When a crisis strikes – what your supervisor will expect from you
- Tips on creating your own emergency procedure manual
- Why dialing 9-1-1 isn’t as simple as pushing 3 buttons … what you’ll be expected to know
- Proven phone techniques that will calm even the most angry callers
- Life-saving strategies you can put to use when threatening people are in your lobby
Master The Basics Of Security
- How to safely get through the parking lot, lobby, and other “danger zones” before and after normal working hours
- Security practices police officers say you need to make habits
- Keep your dignity and your reputation intact by properly handling flirtatious people
- Don’t become a statistic – warning signs that someone’s planted a bomb in your lobby or in your mail
- How recordkeeping can stop bad situations from coming back to haunt you
- In case of a bomb threat: recommended emergency procedures
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"I really enjoyed the training. Lots of useful information and ideas."
S. Salaiz, Receptionist
Jardin de los Ninos
"It was very informative, straightforward, and FUN!!"
R. Padilla
HR Assistant
Dona Ana County
"The training was very helpful to front desk personnel. I will be able to be more assertive and more controlling of situations."
B. Reynolds
Administrative Secretary
WNMV Campus Police
"I think this seminar is beneficial to everyone who deals one-on-one with the public."
J. Burkhalter
General Clerk
Canoochee EMC
"It was constructive and useful. I look forward to any future seminars I may attend."
J.E. Shough
Secretary
State Farm Ins. Co.
"It was professional yet personal."
L. Cook
Receptionist
Chattan Steel
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Front Desk Security & Safety
Item #408265
An on-the-job guide to handling emergencies, threats and unexpected situations
Regular Price: $15.95 US / $19.95 CAN
Your Price Only: $14.36 US / $17.96 CAN
Add this product with your event enrollment
and you'll save an additional 10%!
Unexpected, negative events impact organizations of all types and can have devastating effects, and it is likely that your role in responding to these events is greater now than ever. Yet, few people have received formal emergency management education or training in how to best fulfill their responsibilities when there is a threat to safety and security. Whether you work in a lobby of a high-rise building, man the entry point of a small office, guard a storage facility, or greet customers in a store, you are the first line of defense, responsible for the safety and well-being of the people in your building.
You just can’t afford to be unprepared when people’s safety and the security of your business are on the line. Front Desk Safety & Security takes this as a serious challenge and is written to give you the knowledge you need to not only survive security threats but also thrive!
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100% Satisfaction
Guaranteed!
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in Security Essentials for Front Desk Professionals, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Security Essentials for Front Desk Professionals, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
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We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
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or call us at 1-800-344-4613 |
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100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time. |
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