If You’re on the Telephone a Lot, You Need This Training. Here’s Why …
Let’s face it – whether you’re providing customer service or selling over the phone – your job is full of
You need to come across as helpful … knowledgeable … credible – and you need to be able to do it from
the second the conversation starts.
You need to be able to reassure clients that you’re the right person to speak to, calm down unhappy or irate
customers, and get your point across without turning callers off.
You have to be service-minded – and sales-focused – all while talking to someone who may wish they weren’t
on the phone at all! And let’s face it – you often have to do it all with one eye on the clock and another call
waiting. That can be incredibly stressful!
This Training Will Help You Be More Successful Over the Phone
When you attend Telephone Skills for Customer Service & Sales Professionals, we’ll help you take the stress
out of phone calls and make your phone presence one of your greatest assets.
- You’ll understand the different ways people communicate – and
how to identify a customer or client’s communication style right
away, so that you can adapt your own to fit.
- You’ll learn how the right way of listening can make your job
easier and less stressful … for you and for customers.
- You’ll discover techniques for getting through mandatory scripts
and checklists – without alienating clients and customers.
- You’ll be able to put callers at ease – so you can start making
sales or providing customer service!
We Cover It All – So You’ll Leave Armed With Tons of New
Tools in Your Telephone Tool Belt!
Spend just three hours with us and you’ll master vital skills that will TRULY make a difference in your
telephone interactions. You’ll be amazed at how many new tools and techniques you’ll learn in such a short
Great telephone skills are an incredible asset – and there’s no easier way to learn the telephone tips, tricks,
and techniques you need than with this skill-packed seminar. Enroll in Telephone Skills for Customer Service & Sales Professionals today!