• Expertly defuse potentially explosive situations
• Learn what you can and can't do legally as a manager
• Increase morale and productivity in your department
• Make your staff feel valued and respected
• Significantly decrease your disciplinary headaches

How to Conduct an Effective Discipline Session

• The first and most important step in formal discipline
• 3 things to say when an employee blames the problem on you
• Are your disciplinary procedures legally secure? How to determine if they are
• When and how to document unacceptable employee behavior that disrupts your office
• 5 employee actions that call for immediate termination
• 3 words you should never use in a verbal warning
• Should discipline ever include a decrease in pay? Here's what the experts say
• How "employee privacy" issues can affect your disciplinary process
• What you must know about disciplining employees for breaking "unwritten" rules
• How to open a discipline session so you're calm and confidently in control from the get-go
• When you don't like an employee's after-hours behavior —­ what can you do?
• 1 time when the failure to discipline could land you in legal hot water
• Ways to use discipline as your most effective employee development tool

How to Improve Employee Performance

• Counseling contract employees —­ why, when and how you should do it
• How to feel more comfortable with tears, anger and other employee emotions
• "Corridor Confrontation" ... what it is and how to avoid its damaging effects
• How to save face when someone criticizes you in front of your employees
• How to overcome the 2 reasons that some managers hesitate to counsel older employees
• The "E.C.S." approach to avoiding buildups that can result in blowups
• The 1 time you may want to put off confronting employees
• What it can mean if employees DON'T get defensive during a counseling session

How to Confidently Counsel and Discipline

• 2 times you should allow employees to criticize your performance
• How to respond when an employee claims "you're not being fair"
• The wisest way to proceed when you've inherited another manager's discipline problem
• 3 damaging discipline mistakes managers make and how you can sidestep each
• Are you all bark and no bite? Steps for following through on every warning
• How some managers encourage problem behavior without knowing it
• 4 proven styles of disciplining and how to tell which is right for you
• How to mentally prepare for a discipline session you're dreading
• 3 ways to tell if you're getting the real story from an employee
• How to prevent a counseling session from turning into a gripe session
• How to avoid the "sergeant syndrome" when you have to enforce company policy

“Short and to the point, covering all bases, knowledgeable to all questions.”
L. Ledesma
Payroll Manager

"I've attended many events through National Seminars Group and have not once been disappointed with the skills I've learned. Today may have even been the best seminar yet. I learned many new things and was refreshed on things I'd learned in the past. Thank you!"
O. Unell
VP of Sales
Brighton Express

"Speaker was energetic and provided insight into issues and situations that I deal with at work and home ... great information and presentation."
L. Morton
Office and Program Coordinator

"The trainer was as good as I have seen in twenty years of attending seminars."
C. Dawson
Warehouse/Distribution Mgr
Portland Public Schools

"The instructor was very informative and kept my attention well!"
Kevin Puckett
CUI, Inc.