Unacceptable Employee Behavior-National Seminars Group at NationalSeminarsTraining.com

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How to Deal With Unacceptable Employee Behavior


Program Description:

If you've ever had to discipline an employee for such problems as insubordination or excessive absenteeism, or had to counsel an employee for such performance problems as missed deadlines or careless mistakes, you've probably run up against nagging dilemmas that aren't easily solved.

Unfortunately, there's no formula you can use to make counseling and discipline an easy task. But attend this seminar and you'll master disciplinary methods that let you effectively resolve performance and behavior problems —­ without causing resentment.

If you're a manager who wants to feel more comfortable when confronting inappropriate employee behavior, this seminar is for you. Attend and learn how to turn around poor performance ... conduct more effective discipline sessions ... and resolve difficult situations quickly so everyone involved can get back to work.



What You'll Learn:

  • Expertly defuse potentially explosive situations
  • Learn what you can and can't do legally as a manager
  • Increase morale and productivity in your department
  • Make your staff feel valued and respected
  • Significantly decrease your disciplinary headaches



Workshop Agenda:

How to Conduct an Effective Discipline Session

  • The first and most important step in formal discipline
  • 3 things to say when an employee blames the problem on you
  • Are your disciplinary procedures legally secure? How to determine if they are
  • When and how to document unacceptable employee behavior that disrupts your office
  • 5 employee actions that call for immediate termination
  • 3 words you should never use in a verbal warning
  • Should discipline ever include a decrease in pay? Here's what the experts say
  • How "employee privacy" issues can affect your disciplinary process
  • What you must know about disciplining employees for breaking "unwritten" rules
  • How to open a discipline session so you're calm and confidently in control from the get-go
  • When you don't like an employee's after-hours behavior —­ what can you do?
  • 1 time when the failure to discipline could land you in legal hot water
  • Ways to use discipline as your most effective employee development tool

How to Improve Employee Performance

  • Counseling contract employees —­ why, when and how you should do it
  • How to feel more comfortable with tears, anger and other employee emotions
  • "Corridor Confrontation" ... what it is and how to avoid its damaging effects
  • How to save face when someone criticizes you in front of your employees
  • How to overcome the 2 reasons that some managers hesitate to counsel older employees
  • The "E.C.S." approach to avoiding buildups that can result in blowups
  • The 1 time you may want to put off confronting employees
  • What it can mean if employees DON'T get defensive during a counseling session

How to Confidently Counsel and Discipline

  • 2 times you should allow employees to criticize your performance
  • How to respond when an employee claims "you're not being fair"
  • The wisest way to proceed when you've inherited another manager's discipline problem
  • 3 damaging discipline mistakes managers make and how you can sidestep each
  • Are you all bark and no bite? Steps for following through on every warning
  • How some managers encourage problem behavior without knowing it
  • 4 proven styles of disciplining and how to tell which is right for you
  • How to mentally prepare for a discipline session you're dreading
  • 3 ways to tell if you're getting the real story from an employee
  • How to prevent a counseling session from turning into a gripe session
  • How to avoid the "sergeant syndrome" when you have to enforce company policy





100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That's why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find what's required.

If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.


 
      
  YourPrice: $229.00 (USD)
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