Unacceptable Employee Behavior-National Seminars Group at NationalSeminarsTraining.com

Program Description:

If you've ever had to discipline an employee for such problems as insubordination or excessive absenteeism, or had to counsel an employee for such performance problems as missed deadlines or careless mistakes, you've probably run up against nagging dilemmas that aren't easily solved.

Unfortunately, there's no formula you can use to make counseling and discipline an easy task. But attend this seminar and you'll master disciplinary methods that let you effectively resolve performance and behavior problems — without causing resentment.

If you're a manager who wants to feel more comfortable when confronting inappropriate employee behavior, this seminar is for you. Attend and learn how to turn around poor performance ... conduct more effective discipline sessions ... and resolve difficult situations quickly so everyone involved can get back to work.

What You'll Learn:

Expertly defuse potentially explosive situations
Learn what you can and can't do legally as a manager
Increase morale and productivity in your department
Make your staff feel valued and respected
Significantly decrease your disciplinary headaches

Workshop Agenda:

How to Conduct an Effective Discipline Session

The first and most important step in formal discipline

3 things to say when an employee blames the problem on you

Are your disciplinary procedures legally secure? How to determine if they are

When and how to document unacceptable employee behavior that disrupts your office

5 employee actions that call for immediate termination

3 words you should never use in a verbal warning

Should discipline ever include a decrease in pay? Here's what the experts say

How "employee privacy" issues can affect your disciplinary process

What you must know about disciplining employees for breaking "unwritten" rules

How to open a discipline session so you're calm and confidently in control from the get-go

When you don't like an employee's after-hours behavior — what can you do?

1 time when the failure to discipline could land you in legal hot water

Ways to use discipline as your most effective employee development tool

How to Improve Employee Performance

Counseling contract employees — why, when and how you should do it
How to feel more comfortable with tears, anger and other employee emotions
"Corridor Confrontation" ... what it is and how to avoid its damaging effects
How to save face when someone criticizes you in front of your employees
How to overcome the 2 reasons that some managers hesitate to counsel older employees
The "E.C.S." approach to avoiding buildups that can result in blowups
The 1 time you may want to put off confronting employees
What it can mean if employees DON'T get defensive during a counseling session

How to Confidently Counsel and Discipline

2 times you should allow employees to criticize your performance
How to respond when an employee claims "you're not being fair"
The wisest way to proceed when you've inherited another manager's discipline problem
3 damaging discipline mistakes managers make and how you can sidestep each
Are you all bark and no bite? Steps for following through on every warning
How some managers encourage problem behavior without knowing it
4 proven styles of disciplining and how to tell which is right for you
How to mentally prepare for a discipline session you're dreading
3 ways to tell if you're getting the real story from an employee
How to prevent a counseling session from turning into a gripe session
How to avoid the "sergeant syndrome" when you have to enforce company policy