No one ever said supervising others was easy.

In fact, I’ve known many a seasoned supervisor who has felt overwhelmed, over-stressed and
frustrated by the extraordinary responsibilities that go hand in hand with being an effective
supervisor. And with the race-the-clock pace of today’s organization, the supervisor’s job isn’t
about to get any easier.

Whether you’ve been a supervisor for a while now, or are just starting out, you NEED new ideas
... fresh approaches for dealing with today’s challenges ... new solutions for handling your
toughest problems. And that’s exactly why you NEED to attend this powerful new two-day
workshop.

The Ultimate Supervisor’s Workshop is an intensive two-day workshop where leaders come for
fresh ideas and proven strategies for succeeding in their tough role. The workshop covers upto-
the-minute information, “best practices” from today’s most successful corporations, hot
management issues and the “nuts-and-bolts” knowledge you need to excel as a supervisor.

This isn’t a sit-and-listen seminar, where you come away with an idea or two and a few pages
of notes. Instead, The Ultimate Supervisor’s Workshop is a unique chance to roll up your
sleeves, dig in and experience learning that becomes a part of you through one-on-one
interaction, exercises, group activities, role plays, in-depth discussion and much more.

This workshop will give you an armload of new ideas for:

• Creating more time for yourself
• Organizing your department to boost efficiency
• Helping your people prioritise their work
• Turning around problem employees
• Becoming a more confident, credible leader
• Recruiting, hiring and keeping star performers

Don’t miss this exciting chance to take your supervisory skills to a whole new level of effectiveness.
Whether you’re a veteran with years of experience under your belt or a recent promotee, I
absolutely guarantee that you will find these two days to be a rich gold mine of brilliant new
techniques, exhilarating ideas, foolproof strategies, and inspiring new ways to excel at your job.
The truth is, you owe it to yourself, your people and your organization to attend this workshop.

I hope to see you there!

Sincerely,

D. Fumanti
Senior Workshop Leader

P.S. Space is limited to optimise one-on-one interaction – so I highly recommend you make
plans to attend right now. Don’t let an opportunity like this one get away!

Breaking Through Boundaries — Creative Thinking for Supervisors

• How to solve typical problems through atypical thinking
• Brainstorming techniques for flushing fresh, original ideas out into the open
• How to kick-start creativity in your team and yourself — and break free from the “tried and true”
• How to stop thinking “we’ve always done it that way” and start thinking “we can do it differently and better”
• How to foster a work climate where creativity can thrive
• Use the time-honored principles of Murphy’s Law to help you handle problems

Communication Essentials for Supervisors

• How to say “no” without arousing offence in others, or guilt in yourself
• Techniques to make sure your people “hear you right the first time” when you give them direction
• How to add more power, energy and effectiveness to your spoken words
• How good a listener are you? Here’s how to tell
• Tips to boost the impact of your e-mail and written communication
• How to offer the right feedback at the right time

Learning to Lead So That Others Will Follow

• Learn ways to offer your people direction without giving them answers
• How to identify and develop the core competencies all effective leaders share
• What kind of a leader are you right now? Learn to assess your leadership skills, play up your strengths and minimize your weaknesses
• Delegation: Your secret weapon for boosting personal productivity
• Ways to get your people to support your ideas, follow you and believe in you
• How to develop your skills as a “bigpicture thinker”
• Using positive assertiveness to negotiate, influence and build win-win relationships with others
• Are you “everybody’s best friend”? How to maintain the right amount of distance between your employees and yourself

Giving Your People Motivation, Guidance and Direction

• The #1 employee motivator (hint: it’s NOT money!)
• What your people really want from you (and how to give it to them)
• Are you unknowingly giving your best workers negative reinforcement? Here’s how to tell
• You CAN get your people to work harder, faster, more efficiently. Here’s how!
• How personality affects performance: Keys to understanding why people act and react the way they do
• The most effective ways to offer constructive criticism — even to your most sensitive people
• Performance appraisals: New ways to evaluate your people with minimum stress, maximum results

How to Handle Difficult People and Situations

• Proven ways to successfully address problem employee behavior
• Discover what you can — and can’t — change about the difficult employees you manage
• How to deal head-on with insubordinates, rule-breakers and other confrontational personalities
• What to do with the easygoing employees who just don’t get much done
• How to handle delicate employee situations like suspected drug use, alcohol or other personal problems
• Why the “old ways” of managing others don’t work anymore, and what to do instead
• How to modify negative behaviours and brighten bad attitudes

Building a Positive, Skilled and Enthusiastic Staff

• The top reasons good employees leave, and what you can do to get them to stay
• Interviewing techniques for weeding out poor performers, as well as those who won’t mesh with your team
• Recruiting tips for finding the best employees, and convincing them to work for you
• How to help your employees avoid the “grass is greener” syndrome and prevent them from jumping ship
• How to determine when it’s best to let someone move on, and when you should fight tooth and nail to keep them on board
• Tactful, sympathetic, yet effective strategies for letting people go when you’ve both done all you could to“make it work”

How to Make Change Work

• How to help your people understand the “whys” behind change
• Learn specific techniques for getting reluctant or resistant employees to accept change
• Help your people uncover the hidden opportunities change often brings
• Reasons why organizational change doesn’t work — and how to make sure YOUR change initiatives are successful
• How to look at change from your peoples’ point of view, and understand more of what they’re going through
• Ways to empower your people so they react to change proactively, instead of behaving like victims
• How to use your communication skills to portray change initiatives in a positive light

The Supervisor’s “Tool Box”

• How creating a “process map” can help you eliminate unnecessary steps and repetitive actions
• Learn to eliminate costly supervisory time-wasters from your day
• Work smarter, not harder, using project-, priority- and timemanagement skills
• Learn to take advantage of Internet management tools and Web sites
• How to catch even the sneakiest e-mail and Web abusers and put an end to unproductive techno-time
• Discover what new technological innovations and trends are just around the corner

Mapping Out Your Career

• Learn ways to become more visible, respected and recognised for the work you do
• How to make sure you’ve chosen a career path that’s right for you in the long run
• How to redirect or reinvent a stagnant career
• Discover cutting-edge tactics and successful manoeuvres savvy managers and supervisors are using right now to drive their careers forward