• Establish top priorities and abolish "business as usual" thinking that impedes results
• Minimize the damaging effects of stress and anxiety inherent in struggle and change
• Inspire your employees to be twice as effective as before
• Retain your best people ... and know for sure when you must eliminate weak links
• Calmly and coolly handle the heat that's coming at you from above and below
• Pinpoint hidden barriers to productivity and locate dangerous performance trouble spots

Sucessfully Managing Under Pressure: the Essentials

• Exude an aura of optimism — and become a leader who people will follow even when the heat’s on high
• Recognize the strengths and limitations of your unique leadership style
• Manage the emotional and intellectual challenges that exist under pressure
• Walk, talk, and breathe ethical behavior — and expect the same of your employees
• When to break traditional management rules — and why

Priority Management and Contingency Planing

• How to prioritize your tasks — when everything is URGENT
• Costly time-wasters in your day: how to eliminate them
• Systems that typically build, bend, or break under pressure
• Let it go: strategies for cutting loose from low priority tasks, activities, commitments, and obligations that bog you down
• How to avoid making mistakes when you’re under pressure
• Fallback formulas that anticipate human error and other glitches
• Using the CALM Method can help you end chaos
• Contingency planning: preparing for challenges you can’t control and can’t predict

Critical Thinking and Strategic Problem Solving

• Explore the assumptions that impact your thinking and your team’s thinking
• Move from operational to strategic management
• Develop a flexible strategic plan to serve as a framework for business decisions
• Use critical thinking and decision-making techniques to set your business priorities
• How to turn your staffers into thinkers ... turn your thinkers into active decision makers and problem solvers

Climate Control: Maintaining a Positive, Motivated Work Environment

• Effectively neutralize any "miscommunication" networks — from grapevines to gossip mills
• Positively move employees from fear to commitment
• How to be demanding, without squashing morale
• Power strategies for combating attitude problems, negativity, and chronic complainers
• Create team pride, and develop team momentum and morale
• Open the communication pipeline and keep ideas flowing

Job #1 for Every Leader: Employee Performance Management

• 10 unforgivable mistakes managers make with problem employees — and how to avoid them
• How to skillfully confront the serious performance problem
• When and how to "weed out" underperformers who have no hope of turning around soon
• Critical steps that can lessen employer firing risk
• How a termination interview should be conducted
• How to prepare for the typical reactions of terminated employees
• What to say to the rest of your staff when other employees are dismissed

Handling Stress When the Heat’s on High

• When everything is urgent — how to keep from getting personally overwhelmed
• How to make sure you’re a calm, confident voice when employee anxiety is sky-high
• Self-talk for leaders facing intense pressure — what you must tell yourself, and what you must never tell yourself

“This training was AMAZING! I've been really sweating all the changes going on at my organization. What I learned here is going to prove invaluable for us.”

“Every leader facing a tough management challenge should attend this training.”

“Pressure used to overwhelm me. It won't now! Thank you!”

“Money is so tight at my company – I almost didn't come. I'm so glad I did ... what I learned today is going to pay us back tenfold tomorrow!”