Management Skills for First-Time Supervisors-National Seminars Group at NationalSeminarsTraining.com

Program Description:

How you perform in your first position as a supervisor is critical to your professional future. Time and again, studies show that the biggest mistake new supervisors make is to try to "wing it." That's why this high-powered day of training is a not-to-be-missed career event.

Through accelerated learning techniques, you'll gain the solid skills and supervisory "how-to's" you need to get others to go that extra mile! The comprehensive agenda covers the essential building blocks to supervisory excellence, how to build morale and increase productivity, strategies for handling conflicts and curbing absenteeism, time-management tips no supervisor should be without, and how to acquire a supervisor's mindset and image.

You'll also develop skills in team-building, problem-solving and dealing effectively with nonperformers and problem employees. Bottom line: This renowned workshop provides the essential training no supervisor can afford to be without! Why take the long, hard rocky road of trial and error to supervisory success when you can jump-start your skills in just one day?

What You'll Learn:

Increase your department's or unit's productivity with 5 motivational methods

Avoid costly errors that new supervisors commonly make

Master the art of "planagement" — management through planning — and watch your career soar!

Turn around negative employee attitudes

Get a group of diverse employees to think, act and work like a real team

Give on-target instructions so the job gets done right the first time

Deliver constructive criticism without causing anger or resentment

Eliminate your daily time-wasters for an immediate boost in personal productivity

Use noncash motivators to inspire your people to greater achievement and increased productivity

Resolve staff disagreements more quickly and easily than you ever dreamed possible

Recognize and build upon your unique leadership strengths

Know how to tell your boss that too much has been piled on you

Improve your communication effectiveness with active-listening techniques

Recognize the 5 clear signals that an employee is burning out — and know what to do about it

Project the image of a credible, confident leader who gets results!

Who Should Attend?

First-time supervisors and managers who want to build their supervisory skills fast

Supervisors with a few years of experience who never received formal training

Anyone soon to be promoted to a supervisory position

Those new to supervising others, even if it's not part of the job description

Workshop Agenda:

Acquiring the Supervisor's Mindset and Image

Use the Leadership Style Analysis to understand your supervision style

Gain long-term vision: How to think like a company president

5 proven ways to gain control of your environment

Supervisory intervention, coaching and counseling — knowing the difference

Realize the 4 personality types and how to work with each

The 7 classic principles of influence ... how and when to use them

What you should do when your employees make you look bad to your boss

Avoid the mistakes that new supervisors usually make

How to look cool, calm and collected — even when you're tense and hurried

Building Blocks to Supervisory Excellence

The 3 red flags that tell you when an employee's workload is too heavy
When you can't think of everything: Allowing a mentor to help you along
Increase your "Planagement Quotient" — and watch difficult tasks disappear
12 effective ways to win others to your way of thinking
Keep the lines of communication open even when you aren't a verbal or talkative person
What to say when employees compare you unfavorably to the supervisor you replaced
The emotional requirements of being a supervisor

Creating Productivity and Building Morale

Understand the basic things that motivate all people
Being friendly with your staff while maintaining respect and compliance
Avoid the problems that come with supervising friends
How to match the right person to the right task
Make certain your people know when they're doing well and how to do well
Build teams that will provide great results
Techniques for leading, not bossing
How to give constructive criticism without deflating morale

Confidently Handle Conflicts — Every Time

Use the Control Model to limit the impact of negative emotion
Bring about change, even when there is resistance
3 basic guidelines you must know before encountering conflict
When to use emotion and when to use logic
Learn to predict and prepare for the response of your staff
Curb absenteeism, tardiness and employee turnover
The 6 steps to resolving a disagreement
Use the concept of "pre-call" to prevent behavioral problems
Control your anger when things really go wrong

How to Get Things Done on Time and on Target

Use the CALM method to conquer chaos
How to double-check the quality of your work when you haven't been given enough time
An "open door" policy — when it will work and when it won't
Manage when the pressure's on
Eliminate self-imposed stress and be more effective
Know how much work to delegate and whether your staff member is ready for it
Align your priorities with the boss's priorities
Give clear directions that ensure things get done
How to tell your boss when too much has been piled on you
Active listening: What it really means and when it's important
Know the vast differences between boss-imposed, system-imposed and peer-imposed time and save yourself hours!

Supervisory Payoffs — How to Stay on Top

Develop your own personal "Supervisor in Action" plan
Let your position help you — how you can save time and energy via your staff
How to "play the game" when you need to and how to enjoy it
Dodge the pitfalls of stress
Avoid burnout caused by the inexperienced supervisor
Make sure you stay promotable!