• Turn excuses into payments
• Become more assertive and effective in your collection efforts
• Collect debts without damaging customer relations
• Reduce the time, effort and stress involved in collecting accounts

Business office managers, collection agents, bookkeepers, secretaries, small business owners — anyone who wants to collect more overdue accounts in less time.

How to Collect More ... in Less Time

• A proven method for collecting small debts economically and quickly
• 4 negotiation techniques that will dramatically improve your success rate in collections
• What you can learn from the country’s top professionals about collecting large accounts
• A terrific 5-step system for boosting your telephone collecting power immediately
• 3 tried-and-true ways to make sure debtors keep their promises
• Avoiding the runaround — how to find the right person the first time
• How to get a debtor on your side in the first vital 20 seconds of a call
• 3 proven-effective ways to strike an agreement with a debtor
• 4 little-known strategies for dealing with the professional credit abuser
• When to hire a collection agency — and how to hire the right one
• How to set deadlines for debtors
• How to be tough with your collections ... yet keep the customer from getting angry

How to Develop Communication Power

• The 3 absolute best responses to a debtor who says "the check is in the mail"
• 7 deadly sins of collection letters ... and how to avoid them
• The single most effective way to deliver an ultimatum
• How to spot — and head off — potential payment problems
• 5 sure fire ways to get an honest answer over the phone
• How to eliminate the 4 "red flag" words from your conversation that can damage your collection efforts
• 4 compelling ways to get results with your first collection call

Perform Like a Pro Through Self-Motivation

• How to master the 6 self-motivation techniques of the country’s top collectors
• How to develop the 1 quality collectors must have to succeed
• A dynamic method for turning any objection into payment
• A simple system of setting priorities to boost your cash flow now
• How to overcome your fear of confrontations ... once and for all
• 4 essential steps of effective pre-call planning
• How to manage your time to get the greatest return

What You Must Know To Stay Legal

• How to collect 10 percent to 20 percent more in bad debts ... without having to use a lawyer
• A simple 3-step method for getting out-of-town debtors to pay up
• 2 situations in which you should absolutely not accept a payment check ... and why
• How to put "legal bite" into your letters and phone calls
• 4 legal definitions that can help keep you out of court What — and how — you must document to stay legal
• Is it worth it? A simple formula for measuring the cost of going to court
• BONUS! 3 things you legally can't do when trying to collect bad debts

"This was without a doubt the most well presented and refreshing workshop I have attended. It was a pleasure."
Sami Pritzlaff
H.C. Miller Co.

"The instructor was very informative and kept my attention well!"
Kevin Puckett
CUI, Inc.

"Everything was presented in a clear manner and easily understood."
Josh England
Utility Trailer Sales
Cole County Commission

"The best, most interesting & down-to-earth conference I've ever been attended."
Kathy Kelley
Secretary
AR-PERSCOM

"I really enjoyed the seminar. It was very informative, very professional and a lot of fun. I have been to other seminars and did not find them nearly as informative as yours."
Kristi Dodge
Shaffer Trucking Inc.