If you’re running out of ideas on how to turn around your poor performers – you’re not alone! Attend this powerful one-day workshop and you’ll be able to …

• Reduce the time you spend trying to turn around employees without getting the results you want
• Ensure other employees and departments never suffer again because of your underperforming employee
• Boost productivity and morale by effectively nipping poor performance in the bud
• Gain fresh ideas for coaching, disciplining, and motivating poor performers
• Stop repeating yourself and redirecting – get the results you want the first time
• Recognize when poor performers can’t be saved and understand the legal boundaries of termination

Understanding why employees become performance-challenged

• Why people don’t do what they’re supposed to do
• Is it a work-environment issue or an employee issue?
• Important questions to ask to uncover the cause of employee underperformance
• Won’t vs. can’t: How to recognize the difference
• Getting past bad behavior and negative attitudes to discover the real issue
• Could you be contributing to your employees’ poor performance?

Setting the stage for top employee performance

• What your employees need from you
• How to set expectations and communicate them clearly to employees
• The different types of expectations: Job requirements vs. behaviors
• Common mistakes managers make in setting expectations
• How to effectively implement changes in expectations
• Creating a work environment that lends to highperforming employees
• How to ignite enthusiasm and gain buy-in for accomplishing goals

Confronting employee performance problems

• Why managers fail at correcting performance problems and how you can avoid common mistakes
• How to tell when a problem is serious enough to confront it
• Discussing a problem without pointing fingers and placing blame
• Opening the door for honest communication
• How to address poor performance and still leave the employee’s esteem intact
• Active-listening strategies that help you hear what the real problem is

Turning your poor performers into high-powered performers through coaching

• Essential coaching techniques for turning around poor performance
• Giving effective positive and negative feedback that gets results
• Tardiness, missed deadlines, personal problems, excuses, unacceptable behavior, and more: Common performance obstacles and how to overcome them
• Setting goals and coming to agreement on a future course of action for improvement
• Following through: How to measure improvement and stay the course

Keys to Effective, Compassionate Discipline

• Knowing when discipline is a must and what kinds of consequences to put in place
• Secrets to disciplining without causing resentment
• Putting the documentation together
• How and when to give warnings
• How to make sure discipline is fair and covers all the legal angles
• How to tell if your discipline is on target

Special Session: When they can’t be saved, the steps you must take to legally terminate performance problems

• Understand the legally acceptable grounds for termination
• How to put together airtight documentation
• Special cases when you should skip discipline and go straight to termination
• Ensuring your termination procedure is legal
• What you should – and should never – say during the firing process
• How a termination meeting should be conducted

"It was fantastic. I learned a lot about my management style and discovered areas of improvement."
– Brandi D.

"It was very insightful. It really opened my eyes … Thanks a lot!"
– Dustin G.

"It was very informative and can easily be applied in my work environment."
– Anne B.

"It allowed me to look at my organization and myself in a completely new, fresh way while giving me tools to create the changes I need to be successful."
– Prema M.

"It helped me clarify my expectations … because of this, I will be better equipped to communicate role expectations to my direct reports."
– MaLynda F.

"“I cannot remember feeling like I can conquer the world; after this training, I am ready to take my first step."
– Alphonso C.