If only all employees did their work perfectly ... can you imagine the relief it would bring you? No more headaches over employees who give you nothing but frustration. No more wondering when the next big problem will occur. And no more bad attitudes and mediocre work killing productivity and morale.

Unfortunately, most of us live in the real world where some employees just can’t manage to do their jobs effectively or efficiently. As a manager, you see it all – from tardiness to attitude problems to missed deadlines to poor work quality and just plain inability to stay on task. You want all your employees to succeed. But how many times do you have to redirect them, remind them of the rules, or warn them that their work is not acceptable, before they finally get it?

Managing these kinds of employees can be a real pain in the neck. But it’s not hopeless. Whether you find yourself dealing with continuous problems day in and day out or just noticing an employee whose performance is starting to suffer, now is the time to do something about it!

Get your problem employees on the right track with the realworld strategies you’ll learn at this seminar. Changing employee behavior and work habits is no easy task. When you attend How to Handle Employee Performance Problems, you’ll gain real-world strategies you can start using the very next day.

You’ll be able to …

• Reduce your frustration and finally get through to your employees
• Confidently address performance issues without hurting esteem or morale
• Relax, knowing your employees aren’t making life difficult for someone else
• Gain buy-in from employees and motivate them to improve
• See the positive changes you need to have a happy, productive team
• Recognize when you must discipline and be assured that it’s on-target, fair, and legal

Don’t put this off any longer! Your employees aren’t going to change on their own. Get the skills you need now to empower your employees to make the positive changes you and your organization want and need. Enroll today!

• Reduce the time you spend trying to turn around employees without getting the results you want
• Ensure other employees and departments never suffer again because of your underperforming employee
• Boost productivity and morale by effectively nipping poor performance in the bud
• Gain fresh ideas for coaching, disciplining, and motivating poor performers
• Stop repeating yourself and redirecting – get the results you want the first time
• Recognize when poor performers can’t be saved and understand the legal boundaries of termination

• Why people don’t do what they’re supposed to do
• Is it a work-environment issue or an employee issue?
• Important questions to ask to uncover the cause of employee underperformance
• Won’t vs. can’t: How to recognize the difference
• Getting past bad behavior and negative attitudes to discover the real issue
• Could you be contributing to your employees’ poor performance?

Setting the stage for top employee performance

• What your employees need from you
• How to set expectations and communicate them clearly to employees
• The different types of expectations: Job requirements vs. behaviors
• Common mistakes managers make in setting expectations
• How to effectively implement changes in expectations
• Creating a work environment that lends to highperforming employees
• How to ignite enthusiasm and gain buy-in for accomplishing goals

Confronting employee performance problems

• Why managers fail at correcting performance problems and how you can avoid common mistakes
• How to tell when a problem is serious enough to confront it
• Discussing a problem without pointing fingers and placing blame
• Opening the door for honest communication
• How to address poor performance and still leave the employee’s esteem intact
• Active-listening strategies that help you hear what the real problem is

Turning your poor performers into high-powered performers through coaching

• Essential coaching techniques for turning around poor performance
• Giving effective positive and negative feedback that gets results
• Tardiness, missed deadlines, personal problems, excuses, unacceptable behavior, and more: Common performance obstacles and how to overcome them
• Setting goals and coming to agreement on a future course of action for improvement
• Following through: How to measure improvement and stay the course

Keys to Effective, Compassionate Discipline

• Knowing when discipline is a must and what kinds of consequences to put in place
• Secrets to disciplining without causing resentment
• Putting the documentation together
• How and when to give warnings
• How to make sure discipline is fair and covers all the legal angles
• How to tell if your discipline is on target

Special Session: When they can’t be saved, the steps you must take to legally terminate performance problems

• Understand the legally acceptable grounds for termination
• How to put together airtight documentation
• Special cases when you should skip discipline and go straight to termination
• Ensuring your termination procedure is legal
• What you should – and should never – say during the firing process
• How a termination meeting should be conducted