1. Empower team members to stop bringing you problems — and start bringing you solutions.
2. Adopt the "success habits" of top leaders and becom emore effective overnight
3. Deal proactively with complainers, bad attitudes, know-it-alls and other problem employees and save yourself time and grief.
4. Use active listening techniques to dramatically improve your communication effectiveness.
5. Implement motivation strategies proven to increase employee productivity and efficiency.
6. Establish your credibility as a leader — and earn the respect you deserve.
7. Give crystal clear directions and avoid costly mistake sand misunderstandings.
8. Recognize key legal considerations of firing an employee — and sidestep costly lawsuits.
9. Save tons of time through the effective use of voice mail, e-mail and fax.
10. Delegate the right tasks to employees for a huge boost in your personal productivity.
11. Use a step-by-step method to give productive feedback that results in positive behavior change.
12. Develop mutual respect and trust with your employees for a more positive work climate.
13. Increase your visibility in your organization and get credit for the hard work you do.
14. Speak more powerfully and confidently in meetings and watch your influence grow.
15. Confront rule-breakers in a productive way for a positive outcome instead of a nasty scene.
16. Use savvy interviewing techniques to find winning employees for your team.
17. Focus your efforts on that which makes the greatest impact and get more done each day.
18. Connect with employees with specific communication techniques and build stronger relationships.
19. Give sincere praise to employees on the spot and see morale improve dramatically.
20. Establish a career plan that will turn your professional dreams into reality.
    

• "Success habits" top leaders have adopted into their routine
• Recognizing emotional requirements of being a successful supervisor
• How to build on leadership strengths you’ve identified — and shore up weaknesses
• Common leadership mistakes supervisors make and how to avoid them
• Are you everyone’s buddy? How to maintain the right amount of distance between you and your employees

Communication Techniques Every Supervisor Should Know

• Communication skills that help you "connect" with employees
• Your role in keeping the lines of communication open at all times
• Active listening techniques guaranteed to drastically improve communication effectiveness
• Words and phrases that can destroy your credibility and authority — and what to say instead
• How to give crystal clear directions employees will understand the first time
• Pointers for speaking more powerfully and confidently in meetings

Turning Problem Employees and Underachievers Into Positive Contributors

• 9 ways to eliminate unsatisfactory behavior
• Techniques for dealing proactively with specific problem employees: Complainers, know-it-alls, bad attitudes, excuse-makers, gossips and others
• Should you intervene when coworkers bicker or have personality clashes, and if so how?
• Dealing with the work effects of an employee’s personal problems
• How-to’s for a professional, productive employee confrontation
• Steps for using progressive discipline — and how to document your actions
• When firing seems imminent: Key legal considerations you MUST understand

Proven Strategies for Building a High-Performance Team

• Recognizing the crucial role you play in driving your team’s effectiveness
• The 10 ingredients that MUST be present in successful teams
• Empowering team members to bring you solutions instead of problems
• How to put the power of diversity to work and build a collaborative team celebrating individuality
• How to keep your team charged up under pressure, in crisis and through change
• Interviewing techniques that help you find winning employees for your team

Managing Projects, Priorities and Your Time for Greatest Productivity

• Costly time-wasters in your day: Identifying and eliminating them
• Tips for saving tons of time using voice mail, e-mail and fax
• What are the keys to getting results? Focusing your efforts on that which has the greatest impact
• Prioritizing techniques that save the day when everything on your desk is "urgent"
• A “process map” that helps you eliminate unnecessary steps and repetitive actions
• Guidelines for tracking projects so nothing falls through the cracks

Motivating Your Staff to Peak Achievement and Creating a Positive Work Climate

• Understanding what motivates today’s workers: The answers may surprise you
• The power of sincere praise to motivate employees — and an easy format for giving it on the spot
• Proven motivational strategies top managers use to get people to work harder, faster and more efficiently
• Mutual respect and trust: Building the two key elements for a positive work environment
• Top 10 morale-busting management mistakes that lead to a negative climate and how to avoid them
• How’s YOUR attitude? Recognizing how deeply your mood and behavior influence your employees
• How to avoid employee burnout — and replace it with motivation and enthusiasm

Supervisory Payoffs: How to Guarantee Your Career Success From Now On

• Building your power base using the 7 classic principles of influence
• Tips for increasing your visibility and getting recognition for your contributions
• Traits top management look for when deciding whom to promote
• Dodging the pitfalls of stress and burnout
• Where do you want to be in a year? In 5 years? How to establish a career plan
• Fine-tuning your skills: Why continuous learning is crucial to your ongoing supervisory success

“This was a much needed course in supervisory skills ... especially communication. Thanks.”
M. Lone Bear,
UCS

“Very informative ... I learned a lot about dealing with employee issues.”
D. Langemeier,
Service Manager

“This seminar was excellent ... even more than I’d anticipated!”
A. Osborn,
Nursing, Supervisor

“Enlightening! This program has given me a lot of insight and now I can direct employees with better tools.”
K. Grudier,
Lead Technologist

“What a wake-up call! Thanks.”
C. Hardee,
Sales Manager

“Today’s seminar ... was VERY relevant to today’s supervisory challenges.”
J. Harper,
Building and Zoning Administrator