• Approach nonperformers in a way that earns their trust
• Discipline compassionately, without being a pushover
• Develop a solid plan for performance improvement
• Gain a sincere commitment from employees to improve
• How to address poor performance and still leave the employee's self-esteem in tact
• What to do with team members who require constant attention
• How to inspire enthusiasm in an employee who doesn't seem to be motivated by anything
• Tips for dealing with "hostiles," "complaints" and unresponsive team members
• The difference between criticism that enhances further performance and criticism that causes even more problems down the road
• Simple ways you can keep the negativist's attitude from spreading
• When and how warnings should be issued
• Why people don't do what they're supposed to do in the first place
• How to know whether your performance standards and systems are encouraging unwanted behavior
• Facts about data gathering —­ how to make sure you have your ducks in a row before you address a performance issue
• Managerial "don'ts" you need to avoid

• New team leaders who want to get an edge up by learning important skills that translate into real results
• Established team leaders who want solid direction and creative ideas for addressing and overcoming specific team challenges
• Any team leader who hasn't participated in leadership training in more than a year —­­ because highly successful leaders know ongoing skill development is critical to ongoing leadership success

• Performance tracking: An appraisal checklist
• Nonperformers
• Developing a solid plan for performance improvement
• Systems that enhance future performance
• Performance reviews and team success
• Managing employee behavior
• Disciplining compassionately
• Tackling problems head-on: A plan

"I really enjoyed the training and felt that I learned some very important techniques."
Ramona Wilson
Site Manager
S.U.L. Head Start

"Very helpful!"
Barbara Meyers
Administrative Assistant

"The best, most interesting & down-to-earth conference I've ever been attended."
Kathy Kelley
Secretary
AR-PERSCOM

"Excellent seminar. Great quotes and thoughts to use both professionally and personally."
Linda Hudson
Facility Coordinator
The Western Group

"Dynamic speakers addressing valuable thoughts for success in business. I learned a lot!"
Phyllis Morris
Marketing Communication Specialist
GE Commercial Dist. Fin.

"Every supervisor should attend this workshop."
Kamiko O. Lucas
Residential Family Therapist
St. Patrick's Home

"It was terrific ..."
Maryanne Muhlstadt
Manager, WMS
Kmart Distribution