• Create a high-energy climate that fosters initiative and innovation
• Discover important tools for enhancing cooperation, communication and teamwork
• Deal tactfully, yet decisively, with unacceptable employee behavior and unsatisfactory performance
• Apply proven mentoring techniques to help every member of your team realize his or her performance potential
• Become a highly respected leader who is known for achieving extraordinary team results
• Create a high-energy environment that fosters teamwork
• Avoid miscommunication and unsatisfactory results
• Develop a commitment to high standards and a bias for action

• Managers and supervisors at all levels
• Team leaders
• Business owners
• Anyone in a position of authority who must get results through others

Coaching Skills: The Essentials

• 5 insights leaders must possess
• The best way to get a good handle on the performance drivers behind each employee
• The 5-Step StaffCoaching™ Model
• 10 values of a successful StaffCoach™
• Why the best leaders are also strong mentors
• Recognizing the strengths and limitations of your unique leadership style
• Developing a sense of high standards and expectations in others

Communication Skills for Winning Coaches

• How to give clear, concise, precise directions
• The criticism checklist: 9 questions to ask yourself before you say anything
• How appropriate feedback can prevent team failure
• How to sell them, not just tell them
• The secret to helping employees feel valued by you and the company
• How to get your team pumped up and ready to roar — even if you aren’t the “cheerleader type”

Leading Employees to Peak Performance

• 10 keys to effective coaching
• How to create team pride and develop team momentum and morale
• Keys for creating a positive, energized work environment
• How improving your listening skills will make you a better leader
• Why superior team performance hinges on your ability to delegate correctly and appropriately
• Avoid employee burnout — and replace it with motivation and enthusiasm
• The best and cheapest rewards for getting things done
• The better-than-money motivation techniques no manager should be without

Creating a Winning Team

• How to step into an existing team and build loyalty and results
• 6 ways people think — and understanding how to identify the different thinking styles
• Why different employees require different coaching approaches
• Holding employees accountable — while keeping them happy
• Empathy and understanding: Critical skills every coach needs to master
• Using the “Plan of Action” chart to keep individuals focused on the task at hand
• 4 ways to overcome the “inherited employee” syndrome

How to Turn Employee Negatives Into Positives

• The number one reason for mistakes, frustration and failure
• The 7 most common employee problems
• 10 steps for more effective face-to-face meetings
• What to do when an employee brings personal problems to the job
• How to avoid being caught by the same old excuses
• 9 ways to eliminate unsatisfactory behavior
• Surefire techniques to counter verbal attacks
• Types of employee performance obstacles and how to overcome them
• 13 reasons why employees don’t do what they’re supposed to

Keys to Building a Strong Team

• The importance of gaining buy-in to common goals
• Laying the groundwork for a team that embraces trust and mutual respect
• Strategies for keeping the lines of communication open
• Empowering team members to tap into their personal strengths and contribute their absolute best
• How to keep your team up and energized under pressure, crisis and change
• 5 ways to free up your staff from unnecessary time — and energy — drainers
• The Early Warning Detection System — your safety net for catching problems before they become crises

“The speaker has helped me understand how to motivate people on the line to feel good about themselves and the work they’re doing.”
G. Hudy
Supervisor
Ortho Kinetics

“Because of this seminar, I know I’ll be better able to recognize the potential in all employees.”
K. Panka
R.N., H.N.
Westallis Memorial Hospital

“This was the ultimate workshop!”
J. Ulrich
Production Supervisor
Reading Rehabilitation Hospital

“You have really motivated me to make my team the best it can be. Thank you — this was one of the best things ever given to me.”
J. McCullough
Manager
Martin House Restaurant

“Great seminar! I am armed and ready to lead a winning team!”
J. Allen
Lead Operator
Harris Corporate