• Inspire people to improve their performance
• Enhance team and individual creativity, support, and growth
• Quickly get employees on the right track when they’re headed down the wrong road
• Improve productivity without damaging morale
• Enable your employees to take ownership of their performance
• Develop a coaching plan that gets immediate results

You should attend if you want real-world solutions for all your coaching challenges, including …

• Motivation tips that don’t cost a ton of money
• Plans for setting goals that get immediate results
• Giving positive feedback that opens the lines of communication
• Giving directions that are clear and easy to understand
• Creating buy-in that fosters loyalty and support
• Overcoming obstacles so employees reach peak performance
• Eliminating team conflict before it halts success
• Mastering the balance between rewards and criticism
• Recognizing the signs of burnout and frustration before it’s too late
• Confronting negative attitudes and bad behavior that infect the entire team
• Handling emotional reactions such as tears and anger with finesse
• Overcoming employee denial that there’s a problem
• Customizing your coaching style for each employee
• Reaching an agreement and getting employee sign-off
• Knowing when to coach and when to counsel

No matter what coaching and team-building challenge you’re facing, you’ll get solutions you need here. This incredible workshop has helped thousands of managers each year create stronger, more effective teams. Enroll today for ideas and strategies you can use immediately. Your team will thank you.

Secrets of Successful Coaches Revealed: How to Coach Your Team

• 5 keys to effective coaching
• Essential skills every leader should have
• Signs you’re the problem and how to fix it
• How to adjust your coaching style to meet your employee’s unique personality
• Using the 5-Step Staff Coaching Model to create strong, successful teams
• Tips for recognizing and valuing each team member’s unique strengths
• Red flags that indicate your team is weak or ineffective
• Top mistakes managers make when coaching employees

Communication: The Base of Effective Coaching

• How to give feedback that turns weakness into strengths
• Tips on giving clear directions that are understood the first time
• Criticism: What you should ask yourself before talking
• Using upward communication to win acceptance and respect as a coach/manager
• How to create buy-in and support from your team: It’s more than just “telling” them
• Active-listening skills: How to hear what the employee is saying
• E-mail, phone, or face to face: When to use what for the best results

Coaching and Counseling Problem Team Members

• Coaching vs. counseling: The critical difference
• Understanding why employees don’t do what they’re supposed to
• An ounce of prevention: How to stop employee problems before they start
• High-impact coaching skills for handling the 7 most common employee problems
• How to address employees who bring their personal problems to work
• Tips on overcoming the most common performance obstacles
• How to handle unsatisfactory employee behavior once and for all
• Excuses, excuses, excuses: How to avoid being caught by the same old ones
• What to do if nothing works – your last options
• How to handle peer conflict before it impacts your team’s success

How to Conduct a Legally Sound Coaching Session

• Pre-coaching planning: What you need to know
• When to attempt employee counseling, and when to call in help
• When and where you should conduct a coaching session
• How to encourage your employees to open up
• 3 types of questions you should never ask
• When to offer an opinion, advice, or stay neutral
• How to cope with anger, crying, outbursts, and other emotional responses
• Overcoming denial: What to do when someone won’t take responsibility for the problem
• Closing your session: How to reach an agreement and get a firm commitment
• The importance of positive closure: Ending on an upbeat, positive note and avoiding grudges
• Documentation: How to do it legally and effectively

Motivating Your Employees for Improved Performance

• Understanding what discourages employees from reaching peak performance
• When to reward or praise team members in front of the team
• 10 easy low-cost, no-cost ways to motivate and reward employees
• Keys for creating a positive work environment
• Signs employees are nearing (or beyond) burnout and what you can do about it
• How to delegate for results
• Reducing time-wasters and energy drainers that weigh down your team
• How to keep your team energized under pressure, crisis, and change
• Balancing team goals with individual goals
• How to build loyalty and commitment into your team’s culture

Creating a Positive, Winning Team

• How to build loyalty and get results with an inherited team
• How to hold employees accountable without coming off too hard
• Empathy vs. sympathy: Critical skills every coach must master
• Tips on increasing productivity without burning everyone out
• Hiring tips for finding the best fit for the job and the team
• Strategies for getting employees off on the right foot
• Adopting the four characteristics of top teams: How to make them work for you

"Very practical. Things I can take back and easily use at work tomorrow."
Tami Cummins-Yorke
Service Supervisor

"The trainer was very knowledgeable and provided some great real-world examples."
Andrew Annesi
ECC Site Manager

"This was the spark I needed to get back to the office and contribute to some positive change. Well done!"
Jill Winiatowski
University of NY

"It was extremely informative, and now I am more motivated and excited to not only be a better manager but also a top leader."
Cheryl Ballentine
Team Lead/Disability Consultant

"It was a great base to begin my management career."
Erin Shainline
Head Teacher

"I will take back to the office some valuable leadership techniques."
Annette Wells
Asst. to the BA/Asst Bd Sty