• Identify what type of training an employee needs
• Prepare yourself to be a great trainer – even if you’ve never trained before
• Understand how different people learn and find the best teaching method for each one
• Decide when you should train your staff and when it’s OK to delegate that responsibility
• Foster a culture of learning to keep key personnel growing and improving
• Identify and address areas that need improvement
• And more!

The Supervisor’s Role as Teacher

• The most common teaching mistakes most supervisors are making today!
• Does your on-the-job training feel like discipline or helpful learning? How to recognize the difference
• Have you been crystal clear or clear as mud? Top techniques for improving clarity
• How do you know that your employees understand what you’ve taught them?
• Training reinforcement: how much is too much? How little is too little?

The Fundamentals of Training

• The role of training – how improved skills on your part lead to improved performance from your employees
• Spotting areas of weakness in your staff – and how to design training to address it
• Common barriers to learning and how to get around them
• Different learning styles and how to adjust your training to each person
• 4 motivation killers to avoid at all costs

Training and Coaching 101: Your Role as a Supervisor

• Why coaching is more important than ever in today’s diverse workplace
• The role training plays as both a management skill and a management style
• Sharing your experiences: how your successes and mistakes benefit your team
• When to handle the training and when to delegate it to someone else
• Seamlessly integrating tutoring into your current management style

Providing Effective Feedback

• The real purpose of feedback: helping your staff understand where they stand in relation to expected results
• Getting your point across: sharing information and observations in a way that will get results
• 5 strategies for criticizing in a constructive, rather than destructive, manner
• How to gently criticize sensitive or easily discouraged team members

Engaging Your Staff – Keeping Them Interested and Motivated During Training

• Building emotional connections between your employees and training opportunities
• Finding personal motivators: 5 tips for engaging less than-enthusiastic employees
• 3 tips for improving employee buy-in
• Creating tangible and measurable rewards for training and coaching

Encouraging Continuing Learning and Skill Development

• 3 ways to make sure your staff understands not just the how but the why of continuing education
• How-tos for setting clear learning objectives
• Measuring skill development in your staff
• Encouraging an environment of continued learning and improvement

Dealing With Reluctant Learners

• Expert strategies for overcoming reluctant learners
• 4 ways to deal with a know-it-all
• Redirecting the attention of participants who are daydreaming
• How to establish and maintain control of a coaching session

"Excellent content, the trainer was wonderful and used many examples we could understand."
L. Dorry

"The seminar was informative and gave me some good ideas on how to improve."
A. Bediako

"The trainer was knowledgeable and interesting, really kept my attention."
M. Brown

"It was a great thought-provoking session with tons of good information."
A. Houdt

"I loved how we dug deeper, rather than just learning the basics, so we could identify WHY we haven’t been successful doing what we currently do."
T. Ablans