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Management Skills for Administrative Professionals & Key Support Staff
Introducing a brand-new workshop on the critical skills administrative professionals need to manage people, projects, priorities, and time!

You can attend FREE with STAR12 membership - Get more info.



Program Description:

As an administrative professional, you’re accustomed to doing everything you can to keep your boss happy, your clients content and satisfied, and your coworkers from having nervous breakdowns. And you do this all while managing an endless to-do list where you’re constantly challenged to cram 12 hours of work into an 8-hour day.

Your life is a life of constant change, constant interruptions, and more than a few encounters each day with difficult and occasionally downright nasty people.

Yet you love the challenge and you love the satisfaction of getting things done and being seen as an indispensable, highly respected member of the team. If only you could get that feeling more often. That’s what Management Skills for Administrative Professionals & Key Support Staff is all about!

TURBOCHARGE YOUR SKILLS! MASTER MANAGEMENT SKILLS THAT’LL MAKE YOUR LIFE EASIER AND HELP YOU BE MORE SUCCESSFUL!

By investing just a little time in yourself, you can learn the tools and techniques to turbocharge your skills and your productivity, so you can get more done; keep your boss smiling and singing your praises; and keep yourself happy, energized, and ready to glide through another day.

In just one fun, confidence-boosting day, you’ll gain the know-how to become an ideal partner for your boss and juggle the many hats you wear with greater ease and less stress than ever before. You’ll discover when and how to bend gracefully in the wind like a willow, and when to hold firm like an oak.

SAY “YES” TO MASTERING THE ESSENTIAL SKILLS REQUIRED TO ACHIEVE YOUR ABSOLUTE BEST – SIGN UP FOR THIS SEMINAR TODAY!

The sooner you enroll in this invaluable seminar, the sooner you’ll start taking charge of your day, your time, and your life. So make the decision that will send your skills soaring … help you take more off your boss’s busy plate … and make every day a happier, less stressed, more productive experience. Enroll in this seminar now!

Become Invaluable to Your Boss (or Bosses!)

Your relationship with your boss is critical. Got more than one boss? Then you have more than one relationship to manage – and that means even more pressure on you to perform. That's where this training comes in. To become a superb partner for your boss/bosses, you need to do two things:

  1. Understand your boss/bosses – Know what pressures they face, their goals and challenges, how to help ease their burden and be the best administrative pro you can be. This training teaches you how to do just that.


  2. Help your boss/bosses – Once you know your boss, you need to take action. We'll show you what you can do that’ll help your boss be more effective, productive, and yes, happy. You’ll strengthen your company and your days will become more enjoyable!

Knock your boss’s socks off – the good way – by becoming a partner he or she can rely on. When you attend this skill-building seminar, both you and your boss are investing in your mutual futures, and the future of your organization. It's win-win!

 


One-Day Seminar

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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.


What is STAR12?   
This event is FREE for STAR12 pass-holders — Get more info.

+ Register for STAR12 and attend this event for FREE!

Get More Info About STAR12STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!

STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.

When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more

*You’ll have the option of registering for STAR12 during checkout.


+ What You'll Learn: (click + to expand)

This skill-packed seminar teaches you essential management skills that will help you …

  • Be more appreciated for your hard work and contributions
  • Deal with difficult people and office politics more easily
  • Confidently make decisions without worrying about making mistakes
  • Put an end to the interruptions that waste your time
  • Know what to say when people who aren’t your boss try to treat you as though they were
  • Manage vendor and supplier relationships with greater ease
  • Save tons of time … and save your company money!
  • Get the respect you deserve from everyone you work with!


+ Workshop Agenda: (click + to expand)

Professionalism 101: Keys to Increasing Your Credibility& Winning Respect

  • The #1 thing you must do to be seen as invaluable
  • 7 credibility robbers: How many are you guilty of?
  • Stepping up to more responsibility – why it’s critical for career survival
  • Behaviors and habits that could be holding you back
  • Be like the “willow” – why flexibility is so important in today’s work environments

The Administrative Professional/Boss Partnership

  • Understand what your boss and/or bosses expect of you
  • Handle it yourself – or take it to the boss? How to know for sure
  • 4 things you can do that’ll absolutely WOW your boss!

Communication & Business Writing Essentials

  • Email blunders you’ll never make again!
  • Secrets to creating clear, concise communication
  • Creating the communication loops you need to stay in the know
  • Not too pushy – and not a pushover: assertive communication musts

Negotiating With and Managing Vendors & Suppliers … and Everyone Else

  • Tips and tricks your vendors don’t want you to know
  • How to negotiate for great prices, terms, and service
  • Techniques for getting people – including coworkers, bosses, and others – to do what you need them to do

Prioritization and Project Management Essentials

  • Aligning your priorities with your boss’s
  • 80 hours of things to do – 40 hours to do it in. What do you do?
  • Developing realistic project plans
  • Taking the chaos out of your everyday schedule
  • What to do when change threatens to throw you off track
  • When everything’s urgent – how to know what’s really most important
  • Is your to-do list more like a this-all-is-going-to-do-me-in list?
  • What to do when multiple bosses have multiple priorities – and there’s only one of you!

Difficult People, Office Politics & High-Stress Situations

  • How to keep from getting caught in the middle of others’ issues
  • Your boss put you in charge – but someone isn’t accepting your role. What do you do?
  • Working with people you don’t like, or who seem to not like you
  • Conflict management techniques that’ll keep stress at bay
  • Pressure and anxiety relievers that make any situation less stressful

Decision-Making & Problem-Solving Skills

  • Keys to breaking down tough, complex problems into manageable parts
  • Weighing the risk vs. reward of any decision
  • Top problem-solving techniques that’ll help you reach decisions more quickly

Be the Leader Everyone Admires

  • How to effectively assume a leadership role when you’re not officially in charge
  • Delegation how-tos – get more done through others with confidence they’ll do it the right way
  • Getting the coaching and mentoring that every leader needs
  • Take charge of your career: deciding what you want and mapping out how to make it happen!


+ Attendee Reviews: (click + to expand)

"We had such a wonderful trainer ... thank you SO MUCH!"
M. Zahendi

"Excellent!"
R. Blackford

"I loved it! I have attended a lot of seminars, but nothing as dynamic and exhilarating as this one!"
C. Baker

"I learned so much more than I thought I ever could – all I can say is WOW!"
B. Griest

"I highly recommend this training!"
M. Young



Cancellation Details: If circumstances arise that require you to cancel your enrollment in Management Skills for Administrative Professionals & Key Support Staff, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.

Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Management Skills for Administrative Professionals & Key Support Staff, or any other seminar through your STAR12 membership, no refunds will be granted.

 

Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.

If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative.

 

Interested in bringing
this training on-site?


We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.

Get More Info >>
or call us at 1-800-344-4613

 

100% Guarantee:

At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824


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