Interpersonal Communication Skills for Managers

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Interpersonal Communication Skills for Managers
Introducing a one-day workshop guaranteed to double your effectiveness as a leader.

You can attend FREE with STAR12 membership - Get more info.

What You’ll Learn | Workshop Agenda | Attendee Reviews |

Program Description:

Do You Possess the Interpersonal Finesse It Takes to Be Truly Successful as a Leader?

In Your Role as a Leader ...

You have to inspire and motivate people.
You have to create a vision and get your employees to understand it and buy into it.
You have to win support for tough and unpopular ideas.
You have to lead people to eagerly do things they may not want to do.
You have to come across as confident and credible without being arrogant or aggressive.

Try doing all that with so-so people skills and weak communication skills: You won’t succeed. That’s why this training is so important!

Attending Interpersonal Communication Skills for Managers is essential if you’re serious about maximizing your leadership potential, improving your results, and becoming the kind of leader others
are eager to follow.

Here’s what this crucial training means to you:

Fewer behavior issues and attitude problems to deal with
Increased productivity and efficiency as communication improves
Stronger relationships with those up and down the ladder
Higher morale and productivity
Greater respect for you as your leadership know-how really begins to shine
Fewer conflicts among your employees

Learn the #1 secret to eliminating misunderstandings (plus dozens of other communication tips).
Our customers tell us one of the most common frustrations they face as managers is dealing with misunderstandings. From repeating instructions over and over to redoing work at the midnight hour, you’re left feeling stressed and drained. And if you’re frustrated, so is your team. Morale and productivity plummet and you’re back at square one.

This workshop delivers how-to’s to prevent misunderstandings, including when they’re most likely to happen and how to prevent them. You’ll also get tons of techniques for resolving conflict ... expressing your ideas in meetings with confidence ... handling negative attitudes ... and much more.

Get real-world tips you can use immediately for more respect and recognition at work.
More respect and recognition can be yours once you learn the ins and outs of effective communication. What’s more, this workshop takes into account the specific challenges you face as a manager. You can get the respect and recognition you deserve. Enroll today. Seats fill fast for this exclusive "managers-only event."

One-Day Seminar

Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.

This event is FREE for STAR12 pass-holders — Get more info.

STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!

STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.

When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more

*You’ll have the option of registering for STAR12 during checkout.

What You'll Learn: (click + to expand)

In just one day you’ll learn:

How e-mail can cause major confusion and tips for ending these stressful misunderstandings
The art of saying "no" while maintaining respect and loyalty
What-to-say-when phrases that keep your stress low during tough situations
How to get cooperation from your team and coworkers so you have more time for your job
When you should and shouldn’t communicate face-to-face (saving you the embarrassment of learning by trial and error)
How to inspire your employees with performance feedback so you have a fully charged, productive team
And that’s just the beginning!

Workshop Agenda: (click + to expand)

How to Communicate With Influence and Finesse

Why today’s changing workplace demands tact and diplomacy
How strong interpersonal skills will magnify your personal power dramatically
Face and conquer the most common fears that “short circuit” your communication power
Words and phrases that will get you in trouble every time — and better options
Where communication typically breaks down between people
Explore your personal pattern of communication behavior; in what situations are you likely to feel powerful? Overpowering? Powerless?

Creating the Image of a Powerful Communicator

Take advantage of your personal strengths and communication pluses
Avoid speaking habits that automatically brand you as a “lightweight”
Discover the power of voice image — and find out how to strengthen yours
Tips for controlling your body language and gestures to communicate the message you want
How to appear poised and confident even when you’re not
The secret for making a dynamic impression in those crucial first few seconds

Double Your Communication Effectiveness With the Power of Listening

Listening: the most powerful — and underused — communication tool
Why most “listeners” talk too much — how to use “attentive silence” to free the speaker to think, feel, and express
4 ways to avoid unintentionally shutting the door to important information and feedback
How to use silence to gain information from others
Reflective listening/responding — how to harness the 4 key skills of master listeners
What to do when the person you’re listening to just can’t seem to get to the point

Communicating With Tact in Difficult Situations — and With Difficult People

The secret of master diplomats — how to take advantage of the potential for a positive outcome from most conflicts
What to say when: scripts to get you through a variety of tough situations, including delivering bad news
Strategies for ending infighting and feuding in your department
How to handle aggressive employees and coworkers and come out a winner
Tips on giving constructive criticism and still getting positive results

Strengthening Workplace Relationships and Boosting Morale and Productivity

10 tips for building strong relationships with your peers and employees
How to ensure everyone understands your directions for fewer misunderstandings
Understanding when you should have a face-to-face meeting and when e-mail is okay
Why e-mail is the cause of so many misunderstandings and conflicts and what you can do about it
How communication can be your biggest ally for immediately boosting morale and productivity
Tips on handling bad attitudes on your team — responding to negativity
A step-by-step method of persuasion
Getting support up and down the ladder: strategies for being heard and respected

Attendee Reviews: (click + to expand)

“I learned some very PRACTICAL tips for improving my communication.”
L. Ramtallie
CTTE TSI

“Everyone who works with another person should attend this course.”
L. Norman
Creative Management

“Great workshop! Now the work begins!”
M. English
NYSEG

“Relevant, entertaining, thought-provoking, helpful.”
Marian Flax
Gateway School

“It was back-to-back-to-back practicality — not just theory!”
Sherry Gustin
Federal Insurance

Cancellation Details: If circumstances arise that require you to cancel your enrollment in Interpersonal Communication Skills for Managers, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.

Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Interpersonal Communication Skills for Managers, or any other seminar through your STAR12 membership, no refunds will be granted.

Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.

If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative.

Interested in bringing
this training on-site?

We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.

Get More Info >>
or call us at 1-800-344-4613

100% Guarantee:

At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824

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