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How to Handle Negativity, Bad Attitudes & Toxic People
Master techniques for handling even the most difficult people with less stress and more success!

Program Description:
One-Day Seminar

Finally! A GUARANTEED Way to Handle the Toxic People Who Are Making Your Life at Work Miserable!

You know who we’re talking about: They’re the fly in the ointment. The stone in the soup. The storm cloud on a sunny day. They’re the toxic people you work with. They have bad attitudes and project negativity like a force field. Left unchecked, their toxic behavior can infect a whole team or company and cause productivity to plummet.

Don’t you get tired of negative, toxic people pulling your chain? Of course you do! Wouldn’t you like some help in dealing with these sour sorts once and for all? We thought so. That’s why we developed this amazing day of training.

Get Ready to Feel Good About Coming to Work Again, Confident That Negative and Toxic People Aren’t Going to Drag You Down!

When you attend How to Handle Negativity, Bad Attitudes & Toxic People, you’ll learn how to neutralize negativity and tame toxic behavior for good! This seminar is jam-packed with the practical techniques you need to stop misbehaving people from wreaking havoc in your workplace and in your personal life. You’ll learn how to:

  • Identify the major categories of negative people and learn how to respond to the most common attack tactics of each
  • Understand your emotional triggers so you know how they can impact your relationships with others
  • Be more confident dealing with manipulative, obnoxious, and over-the-top personalities
  • Stop being pushed around or put off by toxic people’s behavior

Put an End to the Stress, Frustration, and Aggravation You’re Enduring — Get Relief Now!

We can’t promise that negative and toxic people will just disappear from your life — but we do promise that you’ll know how to deal with them effectively from now on. Think of it — no more sleepless nights spent recounting the day’s ugly adventures, and no more commutes to work dreading the negative people who have been robbing your effectiveness. It’ll feel terrific!

Don’t miss out on this exceptional learning experience! We promise, you’ll leave this seminar refreshed, invigorated, and empowered to deal effectively with even the most negative and toxic people.


Understanding Toxic and Negative Behavior in the Workplace

  • What drives difficult people to be so darn difficult?
  • When to ask yourself, “Could I be part of the problem?”
  • The consequences of not dealing with unacceptable behavior
  • Secrets to forging positive relationships with anyone ... really, anyone!

Communication Essentials

  • Active listening skills to help you find the real issue behind the stated problem
  • 5 dangerous myths about communicating with negative people
  • How to plan your message around a desired goal and express it so you’ll be understood
  • 10 steps to constructive criticism that’s powerful — and positive
  • Persuasion strategies that work miracles with “no” people

Handling the Most Common Difficult Personalities & People

  • The most common types of negative people and why they act the way they do
  • How to “listen actively” to make sure you understand what the other person is trying to express
  • The classic weapons negative and toxic people use and how to conquer them
  • “What to say when” phrases that’ll work wonders next time you’re trapped in a tough conversation with a negative person
  • 7 proactive keys to conquer even the strongest resistance in others
  • How to deal with know-it-alls, naysayers, creditgrabbers, pouters, backstabbers, manipulators, and more

Surviving Emotionally Charged Situations

  • How to stay cool in any situation — even if you’re feeling anything but “cool” inside!
  • Keeping your expectations about change realistic
  • Keep anger, tears, and unwanted emotions in check at all times
  • How to avoid being caught off guard by anticipating the negative actions of others
  • Neutralizing your own emotions after a difficult encounter

Conflict and Confrontation Skills

  • Resolve conflict quickly using the A.C.E. method
  • 3 questions to ask yourself that can help you stay clearheaded in a confrontational situation
  • Secrets for resolving any conflict — permanently
  • How to defuse an angry person so the situation doesn’t escalate
  • How to maintain your composure under fire and let the situation go


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We can bring this training to you! We can tailor this (or any) program to meet your organization’s exact needs. Call one of our training consultants today at 1-800-344-4613 for more information!


Need training, but don’t have time to get out of the office? Then take a look at our related webinars. They are a fast and convenient way to get the training you need ... right from your own computer.

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