• Recognize the underlying causes of nonperformance and poor behavior
• Provide criticism that results in positive change, not anger and resentment
• Confront problem employees head-on – professionally and confidently
• Get underperformers on track with expert coaching and feedback techniques
• Match your leadership style to the needs of employees for amazing results
• Learn how to terminate an employee so you avoid legal hot water
• Gain the reputation of a leader who inspires phenomenal employee performance

How to Conduct an Effective Discipline Session

• The first and most important step in formal discipline
• 3 things to say when an employee blames the problem on you
• Are your disciplinary procedures legally secure? How to determine if they are
• 5 employee actions that call for immediate termination
• 3 words you should never use in a verbal warning
• Should discipline ever include a decrease in pay? Here’s what the experts say
• How “employee privacy” issues can affect your disciplinary process
• What you must know about disciplining employees for breaking “unwritten” rules
• How to open a discipline session so you’re calm and confidently in control from the get-go
• When you don’t like an employee’s after-hours behavior – what can you do?
• One time when the failure to discipline could land you in legal hot water
• 2 ways to use discipline as your most effective employee development tool

How to Improve Employee Performance

• Counseling contract employees – why, when, and how you should do it
• How to feel more comfortable with tears, anger, and other employee emotions
• “Corridor Confrontation” – what it is and how to avoid its damaging effects
• How to save face when someone criticizes you in front of your employees
• How to overcome the 2 reasons some managers hesitate to counsel older employees
• The “E.C.S.” approach to avoiding buildups that can result in blowups
• The one time you may want to put off confronting employees
• What it can mean if employees DON’T get defensive during a counseling session

How to Confidently Counsel and Discipline

• Two times you should allow employees to criticize your performance
• How to respond when an employee claims “you’re not being fair”
• The wisest way to proceed when you’ve inherited another manager’s discipline problem
• 3 damaging discipline mistakes managers make and how you can sidestep each
• Are you all bark and no bite? Steps for following through on every warning
• How some managers encourage problem behavior without knowing it
• 4 proven styles of disciplining and how to tell which is right for you
• How to mentally prepare for a discipline session you’re dreading
• 3 ways to tell if you’re getting the real story from an employee
• How to prevent a counseling session from turning into a gripe session
• How to avoid the “sergeant syndrome” when you have to enforce company policies

"I found the entire seminar enjoyable and very beneficial."
Lois Hecker

"Every manager should be required to take this training! It’s terrific!"
R. Fleming

"Class was excellent. Exactly the information I was looking for. It moved at a good pace. Thanks!"
Terri W.

"It was absolutely worth my time ... awesome wealth of knowledge in a short amount of time."
L. Hansen