• The biggest mistake people make when putting policies and procedures in writing
• 3 sure signs that a policy or procedure needs to be revised
• Words and phrases that “turn off” employees and how you can avoid them
• Handbooks: Learn what experts say you should – and shouldn’t – include in them
• A proven formula for determining if a policy or procedure is discriminatory
• Announcing a new policy? When to use a memo and when to use a meeting
• How to defend policies employees don’t like
• And much more!

Have You Ever Experienced These Problems?

• Felt uncomfortable writing policies or procedures because you weren’t sure how to word them correctly?
• Taken the heat for an unpopular policy you’ve implemented – even though someone else initiated it?
• Put off writing a policy because you weren’t sure how to clearly deal with all the facets of the issues it needed to address?
• Felt uneasy about whether your organization’s HR policies and procedures would hold up under legal scrutiny?
• Allowed outdated policies to stand because you didn’t feel you had enough time to update the policies?
• Issued a new policy or procedure and realized later that many people misinterpreted it?

If you have experienced any of these or other frustrations involving creating effective policies and procedures, attend this seminar. You’ll learn to write policies that are easy to understand, how to implement them with fewer hassles, and how to introduce them with greater success and less resistance than ever before!

Overview of HR Policies and Procedures

• What’s the real purpose of writing policies and procedures? Why you need to know
• Which policies are mandated by law vs. required by organizational expectations
• 3 sure signs that a policy or procedure needs to be revised
• What are you putting at risk if your policies and procedures are off track? (Hint – a lot!)

Putting Policies & Procedures in Writing

• Legal considerations to keep in mind when writing policies and procedures
• When you have to write a policy fast – a 6-point checklist to make sure you’ve covered all the bases
• A proven formula for determining if a policy or procedure is discriminatory
• When should “unwritten” rules be put in writing? Signals to watch for
• The best way to handle changes in your company’s policies and procedures
• Characteristics of good policies and procedures

Writing Policies Everyone Will Understand

• Ensuring user comprehension and compliance
• How to keep your personal feelings from affecting how you phrase a policy
• The secret to writing policies and procedures that sound friendly yet firm
• How to use the simple “HISI” test to ensure the clarity of everything you write
• How to use simple graphic techniques to make handbooks and manuals easy to read
• 2 times when it’s better not to put a policy in writing and why

Policies HR Must Give Special Attention

• Major policies and procedures most organizations should have
• Sexual harassment policies
• Email and Internet use policies
• ADA interactive process (procedure)
• How to write dress codes or personal hygiene guidelines that don’t offend anyone

Implementing Policies With Ease

• Ensuring upper management accepts and complies with policies
• Announcing a new policy? When to use a memo and when to use a meeting
• How to defend policies employees don’t like
• An amazingly simple plan for making sure employees read – and understand – the policies and procedures you write
• When announcing a policy verbally … how to be sure everyone gets the same message
• 2 situations in which you should ask for employees’ signatures as proof they’ve read and understood a policy
• Where policies and procedures should be kept – and how they should be controlled

"Great! The trainer was excellent!"
S. Yael

"Provided lots of relevant examples that you can use in the real world. Plus, it covered a large range of topics in a short time very effectively."
L. Metheny

"FANTASTIC
session. I learned a
lot!"
G. Goldwin

"Provided useful and
valuable takeaways.
Thank you!"
Y. Lemperis