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The National Seminars Training and Learning Expo is designed to help you foster a solution-oriented culture in your organization by giving you an exclusive preview of our most prolific training solutions.
At every Expo we assemble a dynamic roster of speakers, best practices, training sessions, and networking breakouts on the topics which matter most to training professionals like you.
You’ll walk away with specific learning ideas that will inspire and guide your efforts to improve the training and development initiatives of your company.
Highlights from this year’s sessions include the following sessions:
Leadership: The Art of Motivation
Any leader worth their salt will tell you that motivating employees it the number one key to boosting on-the-job performance … creating buy-in … and reducing conflict. These leaders will also tell you that motivating a team isn’t easy as it sounds. It takes a keen understanding into what makes people tick … it takes goals, planning, and execution.
This session will help you:
- Learn What Moves an Associate to Greatness
- Understand the Top Intrinsic Motivators
- Practice How to Tap Into the Primary Drivers
- Set a Goal to Apply the Motivation Principles
Getting the Most from Excel
If you’re like most Excel users, you’ve been able to “get by” with the basics. But you could be missing out on some of Excel’s most useful, efficiency- boosting, time-saving features and functions. But you don’t have to settle for getting by. This fun, hard-hitting session is designed to show you the powerful tools, tips, techniques, and shortcuts you and your team need to become “power users.”
Feedback to the Future: Making Performance Appraisals Do Their Job
One of the most important jobs of leadership is getting results through others. That means you must know how to help each and every employees take their performance to the next level. And that requires great performance feedback skills. This session gives you the tools you need to put your appraisals to work for you. In short, you’ll learn how performance appraisals can help you redirect your underachievers and help your star performers reach new heights in performance. Take a look at some of the key topics you’ll cover.
- Focus on Results — Feedforward, not Feedback
- Fuel the Action: Kill the Adjectives
- Four Step Process Skill Practice
- Foster 365 Accountability
- Find Opportunities; Ask for More
Customer Service that WOWs!
If there’s one thing that has stood the test of time in today’s business climate, it’s that customer service can set you apart from your competition … in a good way or a bad way. This exciting session introduces you to five key points that are guaranteed to dramatically improve your interactions with your customers for incredible results. After all, if you aren’t wowing your customers, what are you doing? This session will show you how to:
- Impress your customers with fabulous, standout, outrageously great service techniques
- Inspire and train your customer service staff for concierge level knowledge
- Encourage CSR to listen and identify NEEDS, BENEFITS, and SOLUTIONS
- Promise it, Deliver it, and Be fast about it
- Empower customer service staff to WOW NOW!
Managing Emotions and Pressure in the Workplace
Maybe it’s the pressure and anxiety that are coming from a turbulent economy … major changes at work … someone’s negative attitude … or the anxiety that comes with incredible workloads. Whatever it is, it’s important to have the skills it takes to handle emotions under pressure. Because when you or someone on your team does “lose it,” you’re damaging your professional (and sometimes personal) relationships and your reputation. This session focuses on the keys for managing emotions and pressure at work. You’ll learn:
- How our emotions are the number one factor that will determine your professionalism and productivity
- How our perceptions of the events will determine our feelings
- Belief systems impact how we see the world, how we operate in the world, how we see ourselves and others
- How and why we must challenge our perceptions by developing skills in communication, assertiveness, conflict resolution and stress management
FMLA Compliance Update
FMLA disputes are among the top 5 issues that land companies in the courtroom. It’s been a big part of HR departments for 10 years now, and it has only grown in importance. The number of requests for FMLA leave has risen dramatically and the number of employees affected by it has increased. Recent changes to FMLA have left organizations scrambling to make sure they’re in compliance with the law. If you can’t afford to make a million dollar mistake when it comes to FMLA, you don’t want to miss this important session You’ll learn:
- The latest changes to FMLA
- The key elements of FMLA eligibility
- How to Eliminate confusion around intermittent leave
- Strategies for curbing FMLA Abuse
- How to go beyond the law and learn best practices
STAR12 Introduction
Throughout the day, you’ll hear about the STAR12 All-Access Training Pass and incredible opportunity it can bring your organization. You’ll learn about unlimited live training, on-demand seminars and webinars, online courses, to the powerful tracking and reporting features that comes with every All-Access Training Pass. You’ll have the opportunity to see live product demonstrations … try it out for yourself … and talk with customers that are putting STAR12 to work for their organization. If you’re looking for a cutting-edge, flexible, cost-effective training tool, you’ll want to make sure you hear about STAR12.
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