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Handling Difficult People in the Workplace
A powerful one-day workshop that will help you understand and deal with the problem people in your life.
You can attend FREE with STAR12 membership - Get more info.
Program Description:
If you're frustrated by all the time-wasting aggravation that whiners, backstabbers, know-it-alls, foot-draggers and other negative personalities cause in your workplace, this insightful one-day workshop is for you! Find out why difficult people behave the way they do, and discover a powerful set of coping strategies that will help you deal with them more easily — and with better results — than you ever dreamed possible.
You'll learn how to identify and handle the 10 most common types of difficult people, how to neutralize the typical tactics and weapons that difficult people use, and how to minimize the effects of negative behavior.
In addition, you'll gain the tools you need to keep your cool and stay in control in the face of the aggravating and intimidating antics of others. Invest just one day to attend this workshop, and you'll walk away with coping skills you'll use for a lifetime. Never again be defeated or antagonized by the difficult people you encounter!
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!
STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.
When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more
*You’ll have the option of registering for STAR12 during checkout.
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- Identify and effectively handle the 10 most common types of difficult people
- Understand what really triggers difficult people to behave so negatively
- Neutralize the typical tactics and weapons that difficult people use
- Minimize — even eliminate — the negative effects of difficult behavior
- Anticipate the negative actions of others and avoid being caught off-guard
- Maintain your cool when difficult people become hostile or rude
- Avoid verbal hooks and "vibes" that invite difficult behavior
- Persuade even the most difficult person to see things your way
- Deal successfully with confrontation using the S-U-C-C-E-S-S formula
- Turn confrontations into constructive steppingstones that lead to conflict resolution
- Meet negative behavior head-on without adding fuel to the fire
- Change the attitudes of difficult people using a proven formula
- Understand why difficult people resist others' ideas and opinions — and use this knowledge to your advantage!
- Conquer even the strongest resistance using a 7-step strategy
- Learn from every difficult encounter so that they become fewer — and easier — to handle
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- Supervisors, managers and department heads
- Team leaders
- Anyone who wants to deal more effectively with negative, hard-to-work-with people who are making everyone miserable!
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Understand What Motivates the Difficult People You Work With
- The 10 classic types of difficult people and how to live with them
- Learn to live and function daily with truly difficult behavior
- The 5 ways people think: deal with thoughts before they become actions
- 10 typical weapons that difficult people use — confront and conquer them
- Why do difficult people resist others' ideas and opinions? Here are answers you can put to use immediately
Predicting and Preparing for Difficult Encounters — You Can Be Ready
- 5 dangerous misconceptions in opening the lines of communication
- Could you be part of the problem? Learn the steps to going into a situation with reasonable expectations
- Are you avoiding the verbal hooks and "vibes" that invite difficult behavior?
- Meeting difficult behavior head-on — without adding fuel to the fire
- 3 ways to bring out the best response in a person
- Spotting communication failure while you can still avoid it
- Antagonism and conflict not your strong suit? Use this proven action plan for confrontation
Keeping Your Head ... Your Cool ... and Your Control
- Have you tried the formula for changing the attitudes of difficult people? Now's the time
- How to use the success formula for dealing with confrontations
- Things getting really hard to handle? Here's how to stay in control
- How to use your anger as a powerful and positive tool
- Can't seem to get through? Use the 5 steps to meaningful idea exchange
- 7 keys to conquering the strongest resistance
- Finding and eliminating the root problem in any conflict
Altering Negative Behavior — With Positive Results
- You can minimize — even eliminate — the likelihood of difficult encounters
- The keys to making disagreeable behavior agreeable
- 3 essentials of persuasion that work
- The key that will soften even the hardest heart
- Criticism can work, and work powerfully! You can make it happen
Learn From Every Difficult Encounter So That They Become Fewer — and Easier — To Handle
- The 3-step method of working through a situation to permanently resolve conflict
- Feel like a loser after a difficult encounter? Here's how to neutralize those feelings
- Dealing with potentially difficult situations before they get out of hand
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"It surpassed my expectations ... it was a fun workshop and I learned a lot."
Joseph Liggett
CAUV Specialist
Lucas County Auditor
"Dynamic speakers addressing valuable thoughts for success in business. I learned a lot!"
Phyllis Morris
Marketing Communication Specialist
GE Commercial Dist. Fin.
"Everything was presented in a clear manner and easily understood."
Josh England
Utility Trailer Sales
Cole County Commission
"Excellent seminar. Great quotes and thoughts to use both professionally and personally."
Linda Hudson
Facility Coordinator
The Western Group
"It was absolutely worth my time ... Awesome wealth of knowledge in short amount of time."
L. Hansen
Admin Assistant
Delta Airlines
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Negaholics No More!
Item #5406
You can survive ... and transform ... the negativity in yourself and your organization
Regular Price: $24.95 US / $27.95 CAN
Your Price Only: $22.46 US / $25.16 CAN
Add this product with your event enrollment
and you'll save an additional 10%!
If phrases like “That’ll never work,” “I just can’t do it,” and “Things are terrible around here” sound all too familiar, chances are you deal with Negaholics on a regular basis. Individuals who’re addicted to negative behavior and negative thinking can slow projects to a grinding halt, destroy team spirit, spread their poisonous attitudes throughout the workplace — and make life miserable for people like you who have to work with them!
This insightful manual based on the best-selling book by Dr. Cherie Carter-Scott provides you with the powerful tools and strategies that have helped thousands of other professionals turn around Negaholism in others — and themselves. You’ll transform negative attitudes into positive behaviors to reduce stress, increase your job satisfaction and watch your personal success soar!
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100% Satisfaction
Guaranteed!
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in Handling Difficult People in the Workplace, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Handling Difficult People in the Workplace, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
bringing
this
training on-site?
We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
Get More Info >>
or call us at 1-800-344-4613 |
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100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time. |
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