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How to Handle Difficult People
Don’t miss this one-day seminar that teaches you how to work effectively with even the most difficult, demanding, hard-to-get-along-with people on the planet!
You can attend FREE with STAR12 membership - Get more info.
Program Description:
Dealing with certain people day after day can be incredibly frustrating, don’t you think? Especially because you consider yourself a team player, and you’ve always figured you could get along well with all kinds of people. That was until you had to work with them.
They’re the people who often are uncooperative, uncommunicative, uncompromising – and just plain unpleasant to work with. They’re the people who probably flunked “works well with others” on their grade-school report cards. In short, they’re difficult people, and we all know who they are.
Aren’t you tired of the stress and aggravation that difficult people are causing you?
No one needs to remind you about the stress these kinds of people can inflict on you – you may have experienced it just this morning! It’s not fun. Worse, it’s unproductive. And the really frustrating part is that there just doesn’t seem to be a thing you can reasonably do about your situation.
Don’t you wish those infuriating people would just go away? Of course, that’s about as likely as a bad toothache just fixing itself.
Difficult people won’t go away, but your
frustration can!
How to Handle Difficult People is a no-pressure, hassle-free day where you’re encouraged to voice your concerns and be heard. A day where your individual challenges will be addressed by a trainer who’s been there – one who is understanding, knowledgeable, compassionate, and fun!
You’ll leave this idea-packed day refreshed and rejuvenated
and ready to work more productively with anyone.
This training is PACKED with tons of practical tips guaranteed
to make working with difficult people A LOT easier!
You’ll learn how to …
- Identify the top 10 types of difficult people – and learn on-target techniques to deal with each type.
- Keep your head and stay cool in every situation.
- Resolve any conflict with a simple step-by-step approach.
- Use just the right words and phrases to get the results
you want.
You’ll get all that – and much, much more – in a lively, lecture-free day. And you’ll have the opportunity to practice and “rehearse” phrases and strategies before trying them out for real in your workplace.
It’s a great day of training you simply don’t want to miss!
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!
STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.
When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more
*You’ll have the option of registering for STAR12 during checkout.
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- Why some people are just so doggone difficult ... and how to get them to “lighten up”
- The 10 “most difficult of the most difficult” types of people to work with and how
to turn them into pussycats (well, almost!)
- 3 “can’t miss” strategies guaranteed to help you bring out the best response in a person
- The classic weapons difficult people use and how to conquer them
- How to avoid the trap of others thinking you’re the difficult person!
- “What to say when” phrases that’ll come in handy next time you’re trapped
in a tough conversation with a difficult person … and much, much more
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- Supervisors, managers and department heads
- Team leaders
- Anyone who wants to deal more effectively with negative, hard-to-work-with people who are making everyone miserable!
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I. Understand what motivates the difficult people you work with
- 10 most common types of difficult people and why they do what they do
- Coping strategies for dealing effectively with each difficult type
- How to counteract typical weapons that difficult people use
- An easy 3-step plan for overcoming resistance to new ideas, opinions, and processes
- Recognizing the consequences of not dealing with difficult people
II. Predict and prepare for confrontation and conflict
- 5 dangerous myths about communicating with difficult people
- Could you be part of the problem? How to keep your expectations realistic
- Phrases that can inadvertently provoke difficult behavior
- Body language that clues you in to a confrontation or conflict that’s brewing
- A simple step-by-step plan for constructive confrontation
III. Stay calm, cool, and in control, no matter what
- 4 questions to ask yourself about a confrontational situation to help you keep your head
- How to use your anger as a positive tool
- 5 steps to a meaningful idea exchange when you just can’t get through
- 7 proactive keys to conquer even the strongest resistance in others
IV. Minimize – even eliminate – the likelihood of difficult encounters
- Active-listening skills that help you find the root cause of conflict
- Communication techniques that can head off difficult encounters before they boil over
- 3 ways to bring out the best response in anyone
- Easy persuasion strategies that really work
- 10 steps to constructive criticism that’s powerful – and positive
V. Learn from difficult encounters ... and beware of potentially violent behavior
- 3 keys to permanently resolve any conflict
- You’re not a loser! How to neutralize your emotions after a tough encounter
- Recognizing the escalating scale of violent behavior and indicators of potential violence
- Preventive measures that can reduce the chance of violence in your workplace
- Your Personal Action Plan for successfully handling difficult people from now on
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"It surpassed my expectations ... it was a fun workshop and I learned a lot."
Joseph Liggett
CAUV Specialist
Lucas County Auditor
"Dynamic speakers addressing valuable thoughts for success in business. I learned a lot!"
Phyllis Morris
Marketing Communication Specialist
GE Commercial Dist. Fin.
"Everything was presented in a clear manner and easily understood."
Josh England
Utility Trailer Sales
Cole County Commission
"Excellent seminar. Great quotes and thoughts to use both professionally and personally."
Linda Hudson
Facility Coordinator
The Western Group
"It was absolutely worth my time ... Awesome wealth of knowledge in short amount of time."
L. Hansen
Admin Assistant
Delta Airlines
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How to Handle Difficult People
Item #130CD
Understand and Deal Effectively With Difficult People
Regular Price: $79.95 US / $89.95 CAN
Your Price Only: $71.96 US / $80.96 CAN
Add this product with your event enrollment
and you'll save an additional 10%!
Fact is, you can run but you can’t hide from difficult people. And there’s always one in every office. This practical program is full of the tips and techniques you need to navigate the land mine of difficult behavior and eliminate those ticking bombs once and for all. Just picture it: You wake up energized and ready to get to the job you enjoy, knowing that difficult person you use to deal with has become a valuable member of the team — no longer wreaking havoc and stress on everyone’s emotional front. It’s not just a dream! It’s a reality with How to Handle Difficult People!
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100% Satisfaction
Guaranteed!
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in How to Handle Difficult People, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend How to Handle Difficult People, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
bringing
this
training on-site?
We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
Get More Info >>
or call us at 1-800-344-4613 |
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100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time. |
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