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Customer Service Over the Phone
Learn effective strategies for delivering unbeatable customer service over the phone.
You can attend FREE with STAR12 membership - Get more info.
Program Description:
What's their secret? It's incredible to watch a great customer service rep work under pressure. No matter how demanding, obnoxious or superior a customer gets, the rep responds with diplomacy and tact. What's more, the rep is able to turn the problem into a golden opportunity for the company to shine.
Now, your customer service reps can work like a pro too. This one-day workshop will teach your reps how to resolve issues diplomatically, slashing the number of complaints forwarded to supervisors.
They'll be able to maintain control during high stress situations, strengthen customer satisfaction and loyalty and be mentally prepared for evry call. Your customers will notice a big difference in the care they receive from reps who've attended this workshop. Reps who put to use the skills from this workshop send a powerful message to your customers and put your competition on notice.
So, if you're serious about delivering unbeatable customer service over the telephone, enroll today!
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!
STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.
When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more
*You’ll have the option of registering for STAR12 during checkout.
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- Build, maintain and recover relationships with customers on the telephone
- Instill customer loyalty and commitment
- Respond diplomatically and tactfully to even the most demanding customer
- Be mentally prepared for every call
- Deliver a positive image that turns your customers into company advocates
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Customer service representatives who want to know the secrets to amazing customers with exceptional service. Learn effective strategies for delivering unbeatable customer service over the phone.
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"The day flew by. My co-worker and I attended together and we'll be taking a lot of terrific information back to the office to share with others. Thanks for the great day."
Jerry Fitzwater
IBIS
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in Customer Service Over the Phone, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Customer Service Over the Phone, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
bringing
this
training on-site?
We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
Get More Info >>
or call us at 1-800-344-4613 |
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100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time. |
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