• Learn the skills that signal you are to be taken seriously
• The powerful part that “self-anchoring” plays in your communication ability
• 3 common mistakes that mark you as a lightweight
• How to deflect negative criticism
• Keys to handling people who fly off the handle
• How to communicate the message you want with body language, eye contact, tone of voice and gestures
• Use the key benefits of conflict to your personal advantage
• How to deal with others’ aggressive tactics
• Discover how the “fogging” technique handles negative behavior
• 9 strategies to make you a more powerful negotiator
• How to present your ideas up the ladder and gain agreement
• Steps to firmly position yourself on the management team
• Convince an adversary to see your point
• 3 classic communication roadblocks and how to get around them
• What kind of listener are you? Take our self-evaluation test
• Getting credit ... 6 ways to subtly toot your own horn
• The real secrets to getting people to like and respect you
• Key techniques that allow you to predict people’s responses to you and your ideas
• Give feedback and criticism while maintaining your employees’ respect and goodwill
• Say “NO” and make it stick
• Increase your influence ... create a polished and effective managerial style

• Managers and supervisors
• Team leaders
• PR and marketing professionals
• Sales reps
• HR professionals
• Any professional eager to reap the career benefits that come to those who know how to communicate effectively and diplomatically —­ with tact and finesse

Your Confidential “Power Communication” Profile

• Recognize and avoid common speaking habits and mistakes that say you’re a “lightweight”
• Take advantage of your personal strengths and communication pluses
• Learn self-anchoring — the wellspring of confident communication
• Face and conquer the most common fears that “short-circuit” your communication power

Manage the Power of the Image You Communicate

• You’ve heard about dressing for the job you want instead of the job you have — here’s how to make sure your communication style is serving your professional image
• How the inadvertent use of just a few common words can destroy the impact of what you’ve just said
• Make sure your body language, eye contact, tone of voice and gestures communicate the message you want
• How to appear poised and confident even when you’re not
• The power of the “voice image” — discover yours
• Explore your personal pattern of communication behavior — in what situations are you likely to be powerful, overpowering, powerless? Choose the appropriate response for every situation

Confidently Deal With Difficult People and Tough Situations

• Learn a surefire technique for handling a variety of negative behaviors
• The secret of master diplomats — how to take advantage of the potential for a positive outcome from most conflicts
• How to deal with backstabbing and ridicule
• What to do when you’re challenged or put down in front of others
• Handling criticism: Defeat the “great manipulator”
• Quickly defuse the explosive nature of tense confrontations
• Recognize and deal effectively with the aggressive tactics of others
• Conquer your fear of conflict

Make a powerful Impact at Meetings and Presentations

• Harnessing the power of speaking in front of others
• 4 ways to make a dynamic impression at meetings
• How to handle interruptions when you have the floor
• Deal with the anxiety of speaking before others
• The vital importance of humor — how to make it work for you
• How to capture immediate attention
• Present your point of view in a way that gains respect

Learn to Motivate, Influence and Gain Enthusiastic Support

• Recognize the universal law that starts you out on an equal (or better) footing in every negotiation situation — with men and women ... with bosses, peers and subordinates
• Learn negotiation strategies that will make you a more powerful negotiator for anything and with anyone
• How to present your ideas “up the ladder” in a way that generates respect and support
• Position yourself firmly on the management team
• “Say it with style”: A concise method of persuasion
• How to get an adversary to see your point of view: Clear your path of the most common obstacles to getting your point across

Listening: Perhaps the Most Powerful Communication Skill

• How to listen with your whole body — the wondrous effect of “attending”
• Double the amount of quality information you receive from every interpersonal exchange
• Are you unintentionally shutting the door to important information and feedback? 4 steps to flinging the door wide open
• Why most “listeners” talk too much — use “attentive silence” to free the speaker to think, feel and express
• Reflective listening — how to harness the 4 key skills of master listeners

Communication Skills That Signal You Are to Be Taken Seriously

• Make sure you get credit for your contributions and achievements — 6 ways to “toot your own horn” without bragging
• Take advantage of the tremendous potential of the telephone
• Recognize and tap into the informal information channels
• Why you must never ignore gossip (or pass it on)

Get in on the Payoffs of Using Powerful Communication Skills

• Use them to build a more authoritative, professional image for yourself and your organization
• Improve your self-confidence and increase your feeling of self-esteem
• See how effective communication skills can help you express anger
  
  

“What an eye-opening experience! I can’t wait to get to the office and apply all that I have learned.”
Tracie Blackwell
Executive Secretary
Joe E. Woods, Inc.

“This is the second of what I hope to be many more seminars offered by this organization, and I have once again benefited tremendously!"
Julie Rudolph
Contract Administrator/Supervisor
U.S. Army Air Defense

“I feel this seminar will definitely make a difference in the way I communicate with people in every phase of my life."
Cheryl Lockhart
Manager
KRAZ Radio

“I already feel more confident in my communication skills. Thanks so much!"
Rebecca S. Peters
Liaison Clerk
Honeywell