Managing Conflict

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Managing Conflict
A fresh approach to an age-old problem

You can attend FREE with STAR12 membership - Get more info.

Workshop Agenda | Attendee Reviews |

Program Description:

Find Positive Solutions to Negative Situations!

Conflict is bound to happen. Sometimes it comes out of the blue and other times it has been brewing for a while. When the situation finally comes to a head and you’ve got to respond, your reaction makes all the difference. You don’t want to roll over but you don’t want to be rolled on. Flat out: Conflict makes your workday miserable, and the wrong move will end up putting a roadblock in your career success. Join us for proven ways to get through these tough situations.

Use Proven Methods to Keep Your Cool Under Fire

You’ll start handling conflict without all the negative emotions — the anger, anxiety, guilt or embarrassment that frequently fueled your interactions. The temptations to blow up or shut down will be under control. You’ll be the one to take on the situation with composure, a clearheadedness that brings clarity and resolutions to the issue. At How to Manage Conflict & Work Through Disagreements, you’ll assess your conflict-management style, build on your strengths and address your weaknesses.

You’ll Learn Techniques to Defuse Tension

Whether the stress occurs between groups of people or you and one other person, you’ll be equipped with strategies that bring the problem, not the personalities, into focus. Diagnose disagreements and discover the hidden causes that are blowing up the situation. Transform the negative energy into useful problem-solving techniques.

Apply Different Approaches for Different Personality Types and Situations

Not all conflict situations are created equal. You won’t get a “one-size-fits-all” approach to conflict management. You’ll recognize each situation for what it is and gain a higher level of understanding to reach positive results. Develop active-listening skills and know when it’s better not to confront. No matter when and where the conflict arises, you’ll feel confident, prepared and capable of handling the challenge.

Conflict won’t ever go away but you can handle it — tactfully, positively and confidently!

One-Day Seminar

Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.

This event is FREE for STAR12 pass-holders — Get more info.

STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!

STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.

When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more

*You’ll have the option of registering for STAR12 during checkout.

Workshop Agenda: (click + to expand)

Understanding How Conflict Occurs — So You Can Head It Off at the Pass!

Common myths about conflict that lead us astray
Exploring the basic causes of conflict
Surefire strategies for minimizing causes of conflict so they don't arise in the first place
The accepted approaches to conflict management and when each is helpful
Recognizing why pouting, avoidance, power plays and manipulation never resolve conflict
How fear of conflict can hold you back — personally and professionally
The plus side of conflict: growth opportunities that conflict offers and how to benefit from them

Problem-Solving Techniques for Navigating Your Way Through Conflict

Critical rules of interpersonal problem-solving that will keep you on track
Essential questions to ask yourself before you do anything
EXERCISE: Using problem-solving worksheets to figure out what's really going on
The 3-step A.C.E. Method to conflict resolution
Conflict-resolution skills every professional should know
Compromising positions that work
Big "don'ts" to avoid during conflict

Never the Twain Shall Meet: Managing Differences Between Others

Should you get involved? Here's how to decide
How to diagnose disagreements
Secrets that master diplomats use to negotiate agreement between "warring parties"
The importance of avoiding the "placing blame" trap
The art of turning arguments into fact-gathering, team-building pluses
Critical steps that lead to agreement
Building a framework of trust for your team or work unit
Power tips for dealing effectively with various negative behaviors

How Assertiveness Can Help You Lead, Motivate and Persuade Others

Steps for getting beyond fear of confrontation
Turning your anxiety into an asset
Confrontation 101: “How-to’s” for confronting someone in a calm, professional manner
Stop ... think ... use your head: How to avoid overreacting
How to neutralize paralyzing emotions
If tears threaten: Proven techniques for stemming the flow
Breaking the guilt bind
Self-validation: A powerful take-home tool that teaches you how to come out on top in conflict

Managing Anger — Your Own and That of Others

Basic facts you should know about anger
Subtle symptoms of unacknowledged anger
The lost art of anger management: An easy-to-use 4-stage anger response
Ways to deal with anger appropriately
How to get your point across without blowing your top
What you must know to minimize antagonistic behavior
Tactics for defusing an angry person during a confrontation
Crisis management: What to do when someone's anger threatens to turn into violence

SPECIAL SECTION: How to Handle Specific Confrontational Situations with Ease

Techniques for dealing with backstabbing and ridicule
What to do when you're challenged or put down in front of others
Tips for handling criticism without getting defensive or upset
How to deal with people who treat you disrespectfully
Recognizing and dealing effectively with the aggressive tactics of others
What to do if someone gets verbally abusive during a disagreement
How to respond when others try to drag you into an argument you want no part of

Opening Up the Lines of Communication to Minimize Conflict

The 3 C's of conflict communication
Essential speaking skills for conflict situations
Choosing your words well: Increase understanding and the battle is half won
Conflict-escalating words that should never leave your lips during confrontation
Keys to direct, clear communication that will end crippling mixed messages forever
Active-listening skills that will help you hear what's being said — and avoid misunderstandings
How to follow up once the confrontation is over

Taking Care of No. 1 (That's You!) When Conflict Takes Its Toll

Powerful principles for maintaining positive human relationships during conflict
How to stop self-destructive behaviors
Self-talk: Could what you're saying to yourself be sabotaging your efforts?
Breaking the cycle of conflict-related stress
Dealing with "toxic" stressors
Letting go of rage and self-pity
The 5-step process for reclaiming your self-esteem

Attendee Reviews: (click + to expand)

"This class exceeded, by far, many of my expectations. The presenter related (extremely well) the material to everyday situations. A friendly, knowledgeable presenter.”
M. Bullock
Administrative Assistant
McQ Associates, Inc.

"Energetic, uplifting and fun!"
Angela Amundson-Nooney
Tech. Support Rep.
Honeywell Inc.

"Great seminar!"
Sheila Fallon-Langer
Women Advocate Intervention
Alexandra House

"The speaker was enthusiastic, very motivating and knowledgeable."
Jean Nims
Administrative Assistant
American Express

"Very enlightening. Makes you think.”
D. Dwyer
Q.A. Manager
Atlas Aero

"This was the most positive, rewarding, great, enlightening training ever.”
Grace D’Onofrio
Asst. Chief Interpreter
State of CT

Cancellation Details: If circumstances arise that require you to cancel your enrollment in Managing Conflict , you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.

Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Managing Conflict , or any other seminar through your STAR12 membership, no refunds will be granted.

Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.

If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative.

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