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How to Handle Difficult People
A powerful one-day workshop that will help you understand and deal with the problem people in your life.
You can attend FREE with STAR12 membership - Get more info.
Program Description:
If you're frustrated by all the time-wasting aggravation that whiners, backstabbers, know-it-alls, foot-draggers and other negative personalities cause in your workplace, this insightful one-day workshop is for you! Find out why difficult people behave the way they do, and discover a powerful set of coping strategies that will help you deal with them more easily — and with better results — than you ever dreamed possible.
You'll learn how to identify and handle the 10 most common types of difficult people, how to neutralize the typical tactics and weapons difficult people use, and how to minimize the effects of negative behavior.
In addition, you'll gain the tools you need to keep your cool and stay in control in the face of the aggravating and intimidating antics of others. Invest just one day to attend this workshop, and you'll walk away with coping skills you'll use for a lifetime. Never again be defeated or antagonized by the difficult people you encounter!
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!
STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.
When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more
*You’ll have the option of registering for STAR12 during checkout.
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- Identify and effectively handle the 10 most common types of difficult people
- Understand what really triggers difficult people to behave so negatively
- Neutralize the typical tactics and weapons difficult people use
- Minimize — even eliminate — the negative effects of difficult behavior
- Anticipate the negative actions of others and avoid being caught off-guard
- Maintain your cool when difficult people become hostile or rude
- Avoid verbal hooks and "vibes" that invite difficult behavior
- Persuade even the most difficult person to see things your way
- Deal successfully with confrontation using the S-U-C-C-E-S-S formula
- Turn confrontations into constructive steppingstones that lead to
conflict resolution
- Meet negative behavior head-on without adding fuel to the fire
- Change the attitudes of difficult people using a proven formula
- Understand why difficult people resist others' ideas and opinions — and use this knowledge to your advantage!
- Conquer even the strongest resistance using a 7-step strategy
- Learn from every difficult encounter so that they become fewer — and easier — to handle
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- Supervisors, managers and department heads
- Team leaders
- Anyone who wants to deal more effectively with negative, hard-to-work-with people who are making everyone miserable!
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Understand What Motivates the Difficult People You Work With
- The 10 classic types of difficult people and how to live with them
- Learn to live and function daily with truly difficult behavior
- The 5 ways people think: deal with thoughts before they become actions
- 10 typical weapons that difficult people use — confront and conquer them
- Why do difficult people resist others' ideas and opinions? Here are answers you can put to use immediately
Predicting and Preparing for Difficult Encounters — You Can Be Ready
- 5 dangerous misconceptions about opening the lines of communication
- Could you be part of the problem? Learn the steps to going into a situation with reasonable expectations
- Are you avoiding the verbal hooks and "vibes" that invite difficult behavior?
- Meeting difficult behavior head-on — without adding fuel to the fire
- 3 ways to bring out the best response in a person
- Spotting communication failure while you can still avoid it
- Antagonism and conflict not your strong suit? Use this proven action plan for confrontation
Keeping Your Head ... Your Cool ... and Your Control
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Have you tried the formula for changing the attitudes of difficult people?
Now's the time
- How to use the success formula for dealing with confrontations
- Things getting really hard to handle? Here's how to stay in control
- How to use your anger as a powerful and positive tool
- Can't seem to get through? Use the 5 steps to meaningful idea exchange
- 7 keys to conquering the strongest resistance
- Finding and eliminating the root problem in any conflict
Altering Negative Behavior — With Positive Results
- You can minimize — even eliminate — the likelihood of difficult encounters
- The keys to making disagreeable behavior agreeable
- 3 essentials of persuasion that work
- The key that will soften even the hardest heart
- Criticism can work, and work powerfully! You can make it happen
Learn From Every Difficult Encounter So That They Become Fewer — and Easier — to Handle
- The 3-step method of working through a situation to permanently
resolve conflict
- Feel like a loser after a difficult encounter? Here's how to neutralize
those feelings
- Dealing with potentially difficult situations before they get out of hand
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"It surpassed my expectations ... it was a fun workshop and I learned
a lot."
Joseph Liggett
CAUV Specialist
Lucas County Auditor
"I am very glad I attended ... I feel the new techniques I learned will help a great deal."
Barbra Hess-Klee
Administrator
U of R
"Everything was presented in a clear manner and easily understood."
Josh England
Utility Trailer Sales
Cole County Commission
"The best, most interesting & down-to-earth conference I've ever been attended."
Kathy Kelley
Secretary
AR-PERSCOM
"Dynamic speakers addressing valuable thoughts for success in business. I learned a lot!"
Phyllis Morris
Marketing Communication Specialist
GE Commercial Dist. Fin.
"The trainer was as good as I have seen in twenty years of attending seminars."
C. Dawson
Warehouse/Distribution Mgr
Portland Public Schools
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Front Desk Security & Safety
Item #408265
An on-the-job guide to handling emergencies, threats and unexpected situations
Regular Price: $15.95 US / $19.95 CAN
Your Price Only: $14.36 US / $17.96 CAN
Add this product with your event enrollment
and you'll save an additional 10%!
Unexpected, negative events impact organizations of all types and can have devastating effects, and it is likely that your role in responding to these events is greater now than ever. Yet, few people have received formal emergency management education or training in how to best fulfill their responsibilities when there is a threat to safety and security. Whether you work in a lobby of a high-rise building, man the entry point of a small office, guard a storage facility, or greet customers in a store, you are the first line of defense, responsible for the safety and well-being of the people in your building.
You just can’t afford to be unprepared when people’s safety and the security of your business are on the line. Front Desk Safety & Security takes this as a serious challenge and is written to give you the knowledge you need to not only survive security threats but also thrive!
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100% Satisfaction
Guaranteed!
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in How to Handle Difficult People, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend How to Handle Difficult People, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
bringing
this
training on-site?
We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
Get More Info >>
or call us at 1-800-344-4613 |
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100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time. |
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