1. You’ll learn how to use EI to build solid, collaborative business relationships.
Let’s face it, most of the problems we all face at work involve interactions with other people. By developing EI skills, you’ll be able to communicate and collaborate more effectively with employees, other managers and staff, customers, vendors, and upper management, to get the positive results you want.

2. You’ll be able to coach your people to stronger performance.
When individual employees or teams aren’t performing as well as they could, EI will help you identify what’s getting in their way. You’ll learn to coach people past their obstacles to achieve better performance and higher job satisfaction.

3. You’ll handle conflict situations with calmness and confidence.
At work, misunderstandings and conflicting agendas can cause anger and tension. But in this course, you’ll learn ways to stay clearheaded and in control when those difficult situations arise. So even while others are going off the rails, you’ll be able to defuse tension and offer workable solutions.

4. You’ll be seen as a confident, credible, capable leader.
An emotionally volatile leader can cause the team to boil over with tension, with the result that productivity suffers. But with strong EI skills, you’ll be able to steady your own emotions and encourage a relaxed, productive work atmosphere that enhances performance.

5. You’ll get noticed and promoted for your phenomenal leadership abilities!
EI is one skill it truly pays to learn! When your people do a great job under your leadership, upper management will notice. They’ll see how you meet and exceed your goals, keep valuable employees, and help new employees grow. And they’ll reward you for your good work with bonuses and promotions.

1. Emotional Intelligence (EI) and the Self-Aware Leader

• Emotional Intelligence — a practical definition: what is it and why does it matter so much for leaders?
• Why becoming more self-aware is so vital to your leadership success
• The top 3 reasons you need EI to reach your full potential
• How the leader’s emotions set the tone for the entire workplace
• 5 ways to control your emotions when you feel like you’re on the verge of losing it
• Emotional competencies that are absolutely critical for leaders
• Self-awareness and self-control: why the two go hand-in-hand for leaders
• How is EI measured? And how do your skills stack up?

2. EI & Building Solid Work Relationships

• Why certain emotions make people do what they do
• How to identify — and identify with — other people’s emotional states
• Fundamentals of working collaboratively with others
• Using empathy to understand different perspectives
• Keys to building sound relationships with peers, employees, bosses, clients ... and everyone else you work with
• How EI can help you with any relationship challenge ... even with really difficult people
• Listening skills that foster understanding and respect

3. EI & Staffing: Finding and Keeping Good People

• How strong EI skills make you a stronger interviewer
• Detecting personality quirks during the interview that may hinder job performance later
• Keys to establishing rapport with job candidates quickly
• How to assess a candidate’s EI skills to see if he or she will fit in well with the team
• Why a manager’s EI skills are key to attracting and keeping good people

4. EI & Employee Motivation and Development

• Using EI to help create a powerful and positive work environment that allows everyone to succeed
• Developing insightful influence skills: keys to winning hearts and minds
• How do you know what your employees are thinking and feeling? Subtle clues that help you “read” your people
• How to help your people develop their EI
• Developing an emotionally intelligent team for increased collaboration and greater productivity
• How to hold employees accountable while keeping them motivated
• Laying the groundwork for a team that embraces trust and mutual respect
• Empowering team members to tap into their personal strengths and contribute their absolute best
• Strategies for making sure you fully support your high-potential employees

5. The EI Advantage: Dealing With Difficult Employees & Underachievers

• Using your EI skills to coach underachievers to stronger performance
• How to effectively address difficult attitudes and negative behavior on your team
• Why different employees with different EI skills require different coaching approaches
• The 7 most common employee problems (from ELEAD) and how EI can help you deal with each
• How to walk the tightrope between empathizing with someone’s emotional state and contributing to his or her problem

6. EI & Handling Conflict, Crisis, and Change

• How to stop emotions from causing you to react without reason in the moment
• Effective techniques that work when team members aren’t getting along
• The role of EI in every conflict situation
• Why your EI is key to getting your employees to follow you outside their comfort zone
• Top reasons why change fails in organizations (no surprise, weak EI skills tops the list!)
• Coping with the stress and frustration that accompany crisis and tough times
• How to draw upon your EI skills as the leader in a crisis

7. EI & Your Continuing Growth as a Leader

• Learn when your emotions are your greatest asset as a leader — and when they’re your greatest liability
• Why your EI is the No. 1 driver of your success as a leader
• Social Intelligence: what is it and why is SI important?
• Key reasons your EI will be increasingly more important to you as you move up in your career

“The best training I’ve ever experienced — this should be required training for every manager!”
D. Torres
Accounting Manager

“The training was enjoyable and insightful.”
T. Kriton
Supervisor

“Truly inspiring. I learned so much, not only from the speaker, but from other participants. Thank you!”
R. Perez
Facility Administrator

“I was a little skeptical about coming today — but I’m so glad I did. Truly powerful stuff!”
F. Sahagun
Collections Manager

“Powerful, practical, and fun!”
D. McCullough
Project Manager