• Communicate with diplomacy and tact in every situation
• Take control in emotionally charged situations before they get out of hand
• More easily resolve problems with customers, bosses, co-workers, and others
• Eliminate uncomfortable tensions that arise when misunderstandings occur
• Increase your visibility in the eyes of your bosses
• Be someone who can be trusted to handle more responsibility
• Build an instant rapport with others
• Use calming techniques that will instantly eliminate stress and frustration
• Communicate constructively in a way that doesn’t end up causing anger, resentment, or hurt feelings
• Improve your results when working with people whose communication and work styles are different from yours

This list just scratches the surface of the benefits of using emotional intelligence to make yourself – and others – more effective at work. To learn more, enroll in this dynamic training event today!

The Rise of Emotional Intelligence and Its Importance in the Workplace

• Identifying and understanding the 4 main components of emotional intelligence (E.I.)
• Why emotional intelligence is vital to succeeding in today’s workplace
• The top 3 reasons you need E.I. to reach your full potential
• How strengthening your emotional intelligence will have a lasting, positive effect on you … your team … your department … and your organization

Increasing Interpersonal Success Through Self-Awareness

• Taking the first step: Measuring your own emotional intelligence
• Tips for developing emotional intelligence
• Exploring your emotions: Becoming familiar with your psychological and physical reactions
• Analyzing various communication styles and recognizing your own

Self-Management Skills That Will Keep You in Control

• Strategies to help you manage your emotions
• How to stop your emotions from hijacking your ability to think in difficult situations
• How to keep emotions from causing you to react without reason in the moment
• Learning to maintain control of your emotions no matter how tense the situation
• Self-regulation methods that will work every time – even when you think you’re going over the edge!

Building a “Sixth Sense” to See Problems Before They Happen

• Learn when your emotions can be your greatest asset – and when they’re your greatest liability
• How to immediately and accurately read and identify other people’s emotions
• Why certain emotions make people do what they do
• Understanding the causes of each emotion and how you can turn them to your advantage
• How to identify – and identify with – other people’s emotional states
• Learn why having empathy for others is NOT a sign of weakness
• Use empathy to understand different perspectives
• What’s really being said? Essential active listening strategies
• Listening to the unspoken: Body language and what it means
• Recognizing trigger words, non-verbal cues, and emotionally sensitive situations
• Questions you can ask others to more quickly and easily reach consensus
• Strategies for effectively interacting with communication styles different from your own

Using Emotional Intelligence to Create a Positive Work Environment for Continued Career Success

• Know how to use awareness of emotions to manage your relationships with colleagues
• Using emotional intelligence to help create a powerful and positive work environment that allows everyone to succeed
• How E.I. can be used to motivate and inspire
• Use E.I. to be flexible and more easily adapt to change
• Using E.I. to analyze problems from more than one perspective in order to find the best solution
• Know how to use E.I. to influence and build consensus
• Know how to manage emotions in decision making – when to consider your head and when to consider your heart
• Use emotional intelligence to interact with your team and enhance group dynamics

Using Emotional Intelligence in Times of Conflict and Other Difficult Situations

• 5 ways to control your emotions when you feel like you’re on the verge of losing it
• 8 foolproof stress-busters that will help you remain calm, cool, and collected all the time
• How to walk the tightrope between empathizing with someone’s emotional state and contributing to their problem
• Knowing exactly what questions to ask to instantly get to the root of a messy situation
• Tough and emotional situations that many people trip over when trying to work with others

"After attending, I found the information was constructive and useful. I look forward to any future seminars I may attend."
J. E. Shough

"I found the entire conference to be powerful, rejuvenating, and it enhanced my life."
M. Mosier

"It was great! Very motivating! Great ideas and practical solutions I can implement right away."
T. Eason

"Today’s seminar will not only help me at the present job, but also in the future."
L. A. Deschamps

"Outstanding! Very informative and useful!"
S. Jahns