Putting Policies and Procedures in Writing

• How to determine what policies and procedures should be put in writing
• Legal considerations to keep in mind when writing policies and procedures
• When you have to write a policy fast — a 6-point checklist to make sure you’ve covered all the bases
• 3 sure signs that a policy or procedure needs to be revised
• A proven formula for determining if a policy or procedure is discriminatory
• When should “unwritten” rules be put in writing? Signals to watch for
• The best way to handle changes in your company’s policies and procedures
• What’s the real purpose of writing policies and procedures? Experts share their views

Writing Policies Everyone Will Understand

• How to keep your personal feelings from affecting how you phrase a policy
• 3 common types of policies every company has and pitfalls to watch for when wording each
• How to write dress codes or personal hygiene guidelines that don’t offend anyone
• The secret to writing policies and procedures that sound friendly, yet firm
• How to use the simple “HISI” test to ensure the clarity of everything you write
• How to use simple graphic techniques to make handbooks and manuals easy to read
• 2 times when it’s better not to put a policy in writing . . . and why

Implementing Policies With Ease

• Announcing a new policy? When to use a memo and when to use a meeting
• How to defend policies employees feel are silly or trite
• A terrific way to update manuals or handbooks without rewriting them
• An amazingly simple plan for making sure employees read — and understand — the policies and procedures you write
• When announcing a policy verbally . . . how to be sure everyone gets the same message
• How many rules are too many rules? You’ll be surprised by what employees told us
• 2 situations in which you should ask for employees’ signatures as proof they’ve read and understood a policy
• Where policies and procedures should be kept — and how they should be controlled

Meeting Company Writing Needs

• The key to writing employee performance evaluations that will make formal reviews less stressful
• 2 simple, but vital, elements often left out of procedures manuals
• 3 questions you should never include on employment application forms . . . and why
• Mind-mapping: What it is and how it'll help make writing policies and procedures a breeze
• A 3-step formula for writing concise and accurate job descriptions . . . and keeping them up to date
• Flow-charting techniques that can reduce 3 typewritten pages to a single page
• Rules of thumb for writing disclaimers — and when you need to

"I would suggest this seminar to anyone responsible for writing policies and procedures. What you learn in one day can help you be successful for years to come."
Arthur Hicks, Jr.
Lincoln Technical Institute

"I feel I have a great basic plan for rewriting our agency's policies and procedures. The entire seminar was of great help to me — not one dull moment!"
Margie Johnson
Kids' Corps Inc.

"It was absolutely worth my time ... Awesome wealth of knowledge in short amount of time."
L. Hansen
Admin Assistant
Delta Airlines

"The day was very informative. I was in need of motivation and received it."
A. Troescher
Admin Assistant II
Wayne Water Systems

"The instructor was very informative and kept my attention well!"
Kevin Puckett
CUI, Inc.