As a dedicated front desk professional, you juggle many tough responsibilities. One of the most important is serving as “lookout” for anything that might threaten the safety and security of employees and guests.

And, in this day and age, there’s really no telling how serious a security threat you may find yourself coming up against. So, you need to be prepared – for anything!

Get the Skills You Need to Protect Yourself and Your Organization
As a front desk professional, it’s imperative that you possess the knowledge and skills you need to protect your organization’s front line – and yourself. That’s why we’ve developed this crucial workshop, Security Essentials for Front Desk Professionals. It’s one of the most important training programs National Seminars Group has ever presented because it’s packed with information that can literally save lives.

We’ve boiled down a wealth of knowledge and practical how-to’s into one intensive day of training unlike anything you’ve ever attended. You’ll learn …

• How to spot – and eliminate – holes in your reception area’s security
• Tips for exuding a take-charge, no-nonsense attitude while still remaining friendly and helpful
• What to look for: “red flag” behaviors that immediately clue you in that someone intends theft, property damage, or some other illegal activity
• Proven strategies for defusing angry or upset visitors or co-workers before a situation escalates
• Tactics potential thieves or intruders may use to distract and slip past you – and how to stop them
• Emergency-response procedures you should know backward and forward

Plus, you’ll master dozens of proven methods for spotting and effectively handling suspicious behavior … you’ll discover the safest ways to accept deliveries … learn which policies and procedures may be putting employees at risk, and find out how other companies have beefed up security without looking like Fort Knox.

And should the worst-case scenario actually occur and workplace violence threatens, you’ll know exactly what to do – without putting yourself at even greater risk.

Your organization counts on you to handle any and all situations that come in the front door. Don’t run the risk of being unprepared or unsure of how to respond in an emergency situation. The safety and security of your co-workers and visitors – not to mention yourself – is far too important to be left to chance.

Give yourself the peace of mind that comes from knowing you’re well-prepared to deal with security threats and emergency situations calmly, quickly, and effectively.

Demand for this important workshop is high, so enroll today.

Manage The Front Desk With More Authority

• How to keep your guard up when the phone, visitors, delivery persons, and employees all demand your attention at once
• Say “no” with confidence and authority
• Create your own procedures that make accepting deliveries safe, efficient, and hassle-free
• Believe it or not! Most thieves already know where valuables are hidden – learn how you can stop them from having a field day in an open office
• Master different forms of body language that show people you are not intimidated
• How to quickly recognize and field callers who are fishing for confidential information

Outfox Potential Troublemakers

• How to look, act, and sound like the no-nonsense receptionist your boss expects you to be
• How to defuse “hotheads” before they cause a scene
• Familiarize yourself with typical criminal profiles to head off trouble before it starts
• Recognize the 2 seemingly innocent questions many thieves ask before they strike
• How to develop and use your sixth sense
• Learn how to keep people from verbally “walking all over you”
• How to confront – and stop – people who try to slip by you
• Simple methods that'll allow you to secretly call for help
• Clever ways to get rid of pushy, unwanted salespeople
• How to sense when a difficult person is becoming a security problem … before it’s too late to act
• How to avoid the 1 thing that makes every threatening situation worse

Handle Stressful Situations Without Losing Your Cool

• Bomb threats … a step-by-step script you can use to keep yourself and everyone in your office safe
• How to correctly report emergencies that could put your company in legal hot water
• When a crisis strikes – what your supervisor will expect from you
• Tips on creating your own emergency procedure manual
• Why dialing 9-1-1 isn’t as simple as pushing 3 buttons … what you’ll be expected to know
• Proven phone techniques that will calm even the most angry callers
• Life-saving strategies you can put to use when threatening people are in your lobby

Master The Basics Of Security

• How to safely get through the parking lot, lobby, and other “danger zones” before and after normal working hours
• Security practices police officers say you need to make habits
• Keep your dignity and your reputation intact by properly handling flirtatious people
• Don’t become a statistic – warning signs that someone’s planted a bomb in your lobby or in your mail
• How recordkeeping can stop bad situations from coming back to haunt you
• In case of a bomb threat: recommended emergency procedures