The Complete Front Desk Professional

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The Complete Front Desk Professional
You do it all. You’re the grand master of the schedule ... the phone ... e-mail updates ... messages ... announcements and so much more. You help others get their jobs done. Isn't it time you did something for yourself? Get help handling every challenge you face at the front desk.

You can attend FREE with STAR12 membership - Get more info.

What You’ll Learn | Workshop Agenda | Attendee Reviews |

Program Description:

Difficult people ... Nonstop phone calls ... Interruptions ... Endless paperwork ...Get Help Handling Every Challenge You Face

You do it all. You’re the face behind your organization’s name. That means you always have to be “on” ... 110% in it ... on your best game ... day in and day out. And no matter how many times you’re interrupted by nagging coworkers ... no matter how many hotheads come through the door ... no matter how many piles of work you get handed, you keep things moving.

But that doesn’t mean it’s always easy. While you possess superhero-like qualities, you get just as stressed and frustrated as everyone else. If you’re looking for new ideas to overcome age-old challenges, don’t look any further. This workshop is exactly what you need.

Learn to Handle Difficult People and Tough Situations With Finesse
You see and hear it all at the front desk. You deal with gossipers ... pushy salespeople ... rude customers ... long-winded gabbers ... disgruntled employees ... and needy coworkers. You’ll learn proven techniques for calming down angry customers, tips for getting clingy employees to move on, and strategies for handling pushy salespeople with tact.

Learn How to Handle Security, Safety, and Emergency Situations
If you ever worry about how you’d handle anything from a bomb threat to a health emergency to a threatening customer, you aren’t alone. You can confidently and easily handle any situation that comes your way if you know how. This powerful special section reveals must-know strategies for handling every kind of security, safety, and emergency situation.

Say Good-bye to Job-Related Stress and Frustration
If you leave the office just wiped out ... head pounding ... feet dragging ... you’re in good company. But you can leave work with energy to spare, and that’s not a dream! The real-world strategies you’ll learn at this workshop will take loads off your shoulders ... make you more efficient and more respected in your organization.

One-Day Seminar

Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.

This event is FREE for STAR12 pass-holders — Get more info.

STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!

STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.

When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more

*You’ll have the option of registering for STAR12 during checkout.

What You'll Learn: (click + to expand)

Handle angry customers, clients, and employees with tact and finesse
Get more done with less stress and frustration
Organize your work space for maximum efficiency
Respond to threats (in person, on the phone, and in e-mail)
Remain poised and in control when everything around you is chaotic
Say “no” without coming across as uncooperative
Dos and don’ts for communicating on the phone and in e-mail
Set and maintain

Workshop Agenda: (click + to expand)

Projecting a Poised, Professional Image That Commands Respect

Why a receptionist’s image can make or break the organization’s image
Tips for exuding professionalism and authority without ever saying a word
Using your body language to convey a strong, confident presence
Secrets for appearing poised and in control when you feel just the opposite
How to remain focused during your interruption-filled workday
Common mistakes receptionists make that scream “Unprofessional!”

Powerful Communication Skills for Every Situation

Speech habits that can sabotage your success and how to eliminate them
Active listening techniques that will improve your effectiveness overnight
How-to’s for getting your point across — even when others aren’t paying attention to you
Recognizing how your voice image affects your credibility
The fine art of saying “no” without causing offense or feeling guilty

Mastering Essential Telephone Skills

Smart ways to build your telephone image fast
Greetings that communicate warmth and professionalism
Call screening techniques that don’t annoy or offend callers
Alternatives to asking, “Will you hold, please?” that rate highly with callers
Message-taking tips that help guarantee accuracy

Handling Special Situations With Tact and Diplomacy

Rapport-builders that make every visitor feel important and welcome
Fast and effective ways for dealing with pushy salespeople who don’t have appointments
Tactful but firm responses that keep patronizing, rude, or pushy people in line
Calming phrases to use with angry or complaining visitors
What to do when aggressive visitors won’t take “no” for an answer
How to get guests to follow company rules without offending them

Managing Your Time and Organizing Your Space for Peak Efficiency

Hidden time-wasters in every receptionist’s day — and how to avoid them
How to remain focused during your interruption-filled workday
Desk-clearing solutions for keeping the front desk area tidy at all times
Space organization tools that make the most of a small work area
How to turn piles into files — fast!

Stress-Busting Techniques Every Receptionist Should Master

Proven techniques for dealing with stressors receptionists most commonly experience
How to “let it go” when you can’t get a rude comment or abusive call out of your mind
Quick stress-busting exercises you can do at your desk without being noticed
How-to’s for keeping a positive attitude when you’re super-stressed
And more!

Attendee Reviews: (click + to expand)

"Motivating, clear information that I can put into practice."
B. Jaffe
Administrative Assistant
Assembly of God

"I really enjoyed the class and would definitely recommend it to others."
M. Calara
Administrative Assistant
Majestic Inns

"I believe I gained the tools that will enable me to better my personal and professional communication skills."
P. Paige
Asst. Dir. of Admin
Breward County

"I think this seminar is beneficial to everyone who deals one-on-one with the public."
J. Burkhalter
General Clerk
Canoochee EMC

Cancellation Details: If circumstances arise that require you to cancel your enrollment in The Complete Front Desk Professional, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.

Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend The Complete Front Desk Professional, or any other seminar through your STAR12 membership, no refunds will be granted.

Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.

If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative.

Interested in bringing
this training on-site?

We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.

Get More Info >>
or call us at 1-800-344-4613

100% Guarantee:

At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824

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