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Extraordinary Assistant
Discover how to control your workload, build your credibility and earn the respect you deserve as a valued member of the team!
You can attend FREE with STAR12 membership - Get more info.
Program Description:
Today’s administrative professionals have traveled light-years from the “Gal Friday” who screened the boss’s calls and fetched coffee a generation ago. Now you juggle countless details and schedules, master office technology, organize in the midst of chaos, meet the needs of multiple supervisors, solve problems, manage resources and save the day — time after time.
The trouble is, there’s no official handbook for perfecting all the essential skills you need to excel at in your demanding job. If you’re like most assistants, you’ve gotten the bulk of your training on the job in that well-known “School of Hard Knocks.” But now there’s a much faster, easier and better way to hone your skills: Cutting-Edge Skills for the Extraordinary Assistant, an intensive one-day workshop that will literally cut years off your learning curve.
Discover proven solutions for taking control of your massive workload.
This comprehensive program is results-focused, devoted to giving you proven solutions to the specific challenges you face every day. Just for starters, you’ll learn how to increase your productivity by minimizing interruptions ... how to manage multiple priorities with ease ... how to improve your work processes ... how to find a filing system that works for you instead of against you.
Learn to handle difficult people and uncomfortable situations with confidence.
One of the major benefits of this exciting program is that you’ll learn dozens of assertive responses for handling situations that once made you uncomfortable. Imagine the surge of confidence you’ll feel when you deal with confrontation calmly, squash potential conflict before it occurs, build working relationships with people you once found difficult— and through it all, you’ll project a professional image that commands respect!
Master assertive communication principles Cutting-Edge Skills for the Extraordinary Assistantand get what you need.
You’ll also learn how to be a stronger, more effective communicator — a crucial skill that will serve you well throughout your career. Find out which words and phrases may be robbing you of credibility and how to say “no” without causing resentment or feeling guilty. What’s more, you’ll discover tips and tricks for being a better “electronic communicator,” so that e-mail is a timesaver in your day instead of a time-waster.
Be inspired by a highly motivating trainer who’s been in your shoes.
Your guide for this intensive training experience is an expert who has been in your shoes and will share colorful stories, “behind the scenes” insights and countless “power tips” you simply will not hear elsewhere. You’ll get all your questions answered, be motivated and inspired. Plus, you’ll spend your day of learning enjoying camaraderie with a room full of fellow professionals. Expect to leave feeling rejuvenated, energized and ready to conquer the work at hand.
Become indispensable in your crucial role.
By attending, you’ll strengthen the skills you already possess, learn powerful techniques that will increase your productivity, and gain the insight you need to build your credibility — and earn the respect you deserve for the vital contributions you make to your organization.
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!
STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.
When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more
*You’ll have the option of registering for STAR12 during checkout.
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- Get credit for the important contributions you make
- Use assertive behavior and communication to get what you need in every exchange.
- Handle difficult people with ease — and say goodbye to frustration and stress
- Eliminate the time-wasters in your day, and your productivity will soar!
- Bring your boss solutions instead of problems, and earn instant respect
- Adopt prioritization principles to put things first and never again work in chaos
- Say “no” when your plate is full, without causing resentment or anger
- Conquer every type of interruption and free up time for both you and your boss
- Increase your knowledge of business etiquette and become the ultimate professional
- Position yourself for promotion or further career success
- Enjoy the peace of mind that comes with being better organized
- Avoid power-robbing mannerisms that make others take you less seriously than you deserve
- Choose a filing system that’s right for you and put an end to the “paper blizzard”
- Become more accountable and watch your credibility skyrocket
- Use e-mail more effectively
- Maintain positive work relationships — even with those you’re in conflict with
- Become indispensable to your boss in the 7 key ways you’ll learn in this workshop
- Face confrontation head-on, calmly and confidently
- Partner with your boss to achieve your goals
- Capitalize on your inner strengths to become an exceptional, take-charge assistant
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Special Message to the Approving Manager
Each and every day, you depend on the administrative professional who’s requesting your approval to attend this workshop — which is why you’re probably wondering if you can really afford to have this employee out of the office to go to training.
Our answer? You can’t afford NOT to.
Here’s why: By “getting by” without this employee for just one day, you’re making an investment in skill-building training — an investment that will pay dividends for years to come in the form of increased productivity, improved efficiency and greater job satisfaction for this individual.
When your assistant returns to the office after training, you can expect this employee to ...
- Be more confident and motivated — eager to jump in and do what needs to be done with minimal supervision
- Handle a heavier workload with ease. Your assistant will take deadline pressure in stride and produce work that is perfect — on target AND on time
- Become even better organized — able to flawlessly manage the details, making sure nothing falls through the cracks
- Lighten your workload by taking charge of tasks that formerly demanded your time and attention
- Manage priorities more effectively — and be more in tune with YOUR priorities
- Deal with conflict and crises with less stress and frustration, becoming your strongest asset during those inevitable times when things go wrong
Approve this request for your employee to attend Cutting-Edge Skills for Extraordinary Assistant, and you do yourself an enormous favor, because your administrative professional will return with enhanced skills, greater confidence and increased productivity. And that will reflect highly on YOU!
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How to Project a Professional Image That Commands Respect
- How-to’s for making a dynamic impression in that all-important first 7 seconds
- Tips for staying motivated and upbeat in a hectic, high-stress job
- Power-robbing mannerisms and behaviors that make others take you less seriously than you deserve
- Recognizing how your voice profoundly affects your image
- Common mistakes administrative professionals make that scream “unprofessional!”
- QUIZ: Identify your inner strengths and learn how to capitalize on them at work
The Assertive Assistant: How to Get What You Need
- Understanding the keys to assertive behavior
- Recognizing assertive responses, as opposed to those that are aggressive or passive
- Tips for overcoming self-sabotaging tendencies toward passiveness
- How to say “no” without causing resentment or anger
- Negotiation techniques that will arm you with confidence
- SKILL PRACTICE: Using assertive behavior to get what you need in various workplace situations
You and Your Boss: How to Build a Powerhouse Team
- 7 keys to becoming indispensable to your boss
- What are your boss’s priorities? How to find out — and how to meet them
- Tips for getting your boss to see you as a trusted partner, not a “gofer”
- Strategies for working with a difficult boss
- How to bring your boss solutions instead of problems
- Proven techniques for meeting the demands of multiple bosses
Efficiently Managing Priorities and Projects
- 9 “great deceivers” that keep you powerless to prioritize
- Simple prioritization principles that help you make sure you’re putting first things first
- Prioritizing tools for meeting emergency demands and controlling chaos
- Project-management techniques all administrative assistants should know
- MULTIPLE-PROJECT ORGANIZER: Learn to use this incredible tool for ongoing reference — and great results!
Honing Your Time-Management and Organization Skills
- 19 proven tools for conquering every type of interruption — for you and your boss
- Organizational techniques that top assistants couldn’t live without
- Finding the right filing system to weather the “paper blizzard”
- Time-management tools that will help free up your hectic schedule
- Delegation secrets guaranteed to lighten your load — even if you think there’s no one to delegate to
- EXERCISE: Identify the time-wasters in your day and determine how to eliminate them
Increasing Your Effectiveness Through Powerful Communication
- Mastering the 7 C's of powerful communication
- Recognizing and eliminating words and phrases that brand you as a “lightweight”
- Active-listening skills that will double your communication effectiveness
- Smart ways to build your telephone image fast
- E-mail how-to’s that transform this tool from a time-robber to a timesaver
- Speaking techniques that will make you shine in meetings
- Proofreading tips that guarantee you’ll save the day
Handling Difficult People and Tough Situations With Tact and Finesse
- Proven strategies for handling difficult people with ease
- 4 universal causes of conflict and how to defuse them
- 7 principles for maintaining positive work relationships during conflict
- How to handle confrontation head-on — calmly and confidently
- How to appear calm and in control when you’re feeling the opposite
- SKILL PRACTICE: An easy format for diplomatically dealing with personal requests from your boss and others
Gaining Credibility Throughout Your Organization
- Accountability: The No. 1 way to gain credibility fast
- How’s your business etiquette? Find out!
- Important how-to’s for handling confidentiality
- How to toot your own horn for your accomplishments — without being obnoxious
- 10 ways to increase your visibility within your organization
Growing Your Career While Maintaining Healthy Life Balance
- Strategies for positioning yourself for promotion
- Tips for transforming your job into the perfect position for you
- How to get continued training to stay up-to-date and highly promotable
- Stress reducers for staying healthy in your demanding job
- EXERCISE: Identify and eliminate potential barriers to your professional development
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"I came away from this session more confident and self-assured. Our speaker was so upbeat and positive ... ”
P. McCormick, Office Associate
Allegany County Emergency Services
"The thing I liked best was the practical tips for handling everyday situations.”
L. Starkey
Executive Assistant
Review & Herald Publishing Association
"This was the best conference I have ever attended, and all the information I got was interesting and valuable.”
S. Lawson
Secretary
Department of Energy
"It was energizing and exhilarating. Marvelous!”
G. Dawson
Administrative Assistant
Ruth Enlow Library of Garrett County
"Our speaker gave information that I could actually take back and use!”
J. Selig
Administrative Specialist
Central Atlantic Toyota
"Best seminar I have attended.”
J. Reinecke
Administrative Assistant
Federal Government
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52 Ways to Get More Done
Item #80011
Practical Solutions to the Common Problem of Too Much to do in Too Little Time!
Regular Price: $19.95 US / $24.95 CAN
Your Price Only: $17.95 US / $22.45 CAN
Add this product with your event enrollment
and you'll save an additional 10%!
Practical solutions to the common problem of too much to do in too little time
Does this sound familiar? You start out with a clear plan and lots of ambition. But, as the day wears on, the interruptions begin, new assignments arrive, and work piles up. Extra meetings, new requests, before you know it you’re further behind than you were at the day’s start! And you’re dead tired. Renowned trainer Dondi Scumaci knows from personal experience that it doesn’t have to be this way. Through this program, she shares tips and strategies that will put you firmly in control of your day, both on the job and at home. If you feel stressed, tired, and in need of solutions, this is a must-hear program.
About Your Trainer Dondi Scumaci
Dondi Scumaci, an internationally renowned speaker, is
considered an expert in personal and professional
development. She has served as vice president and director
for two of the largest financial institutions in the United
States. Dondi is the co-author of Thriving in the Midst of
Change, and she developed the interactive self-study tool
Mentoring in a Box. Her latest CD/DVDs are 52 Ways to Build Your
Child’s Self-Esteem and Practicing Optimism. Dondi lives in San Antonio
with her husband, son, and three basset hounds.
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100% Satisfaction
Guaranteed!
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in Extraordinary Assistant, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Extraordinary Assistant, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
bringing
this
training on-site?
We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
Get More Info >>
or call us at 1-800-344-4613 |
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100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time. |
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