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Set your own agenda! Our unique tracked format allows you to attend only those sessions that interest you and meet your needs. Following the opening session, you'll choose 4 of these information-packed one-hour sessions.
Opening Session: Celebrating the Vital Role of the Administrative Professional — Today Is “All About You!”
Today’s administrative professionals do it all! As an integral member of the management team, you’ve got to be a great problemsolver, a quick decisionmaker, a scheduling magician, a savvy communicator, a strategic time and resource manager — and that’s just for starters. This entertaining opening session offers you a revealing look at exactly how much your hard work, relentless effort and important contributions impact your organization, including its bottom line. It’s a fun-filled conference opener filled with insight, laughter and fun — and the focus is on YOU!
Track 1: Professional Development
Session 1A: Success Tips for Handling Difficult People
Are the “bad apples” in your workplace driving you nuts, wasting your valuable time and energy and adding to your stress load? Discover what makes them tick and learn stress-free ways to deal with the chronically difficult people who make life miserable. This eye-opening session will give you practical but powerful techniques to help you handle these individuals quickly and effectively, whether they are coworkers, customers, upper management — even the boss!
Session 1B: Managing Interruptions
Ringing phones. Chatty coworkers. People who pop in on you for no apparent reason and then stay and stay. If these interruptions sound all too familiar, attend this incredible session and find out how to put an end to the time-robbers that waste your day and put your productivity in the dumpster! You’ll learn dozens of easy-to-use techniques and strategies guaranteed to minimize your interruptions from now on.
Session 1C: De-Junking Your Life
If you’ve ever said to yourself in complete frustration, “I’ve GOT to get organized,” this fast-paced session is the solution you’ve been waiting for! You’ll discover dozens of powerful tips, shortcuts and practical “how-to’s” that’ll help you transform your life little by little from cluttered chaos into well-organized efficiency. Apply the tips you’ll learn and you’ll be far more focused and organized, no longer distracted by the piles of stuff that need to be handled!
Session 1D: Managing Projects and Priorities
When everything on your desk is labeled “hot” and “URGENT,” how do you decide which task or project to work on first? Project management is becoming an increasingly important aspect of every administrative professional’s day, which is why this session is devoted to proven “how-to’s” for juggling priorities without letting anything fall through the cracks. Find out how to take the chaos and indecision out of managing your heavy workload.
Session 1E: Getting the Recognition and Respect You Deserve
Let’s face it: All too often the key role you play in your organization is underappreciated. When your important contributions aren’t even recognized, you can bet they won’t be rewarded. Attend this insightful session and find out how to build an outstanding reputation with people up and down the corporate ladder. Discover how others have successfully turned their image into one of power and persuasion and how you, too, can finally get the rewards you deserve.
Track 2: Professional Enrichment
Session 2A: Fine-Tuning Your Interpersonal Communication Skills
Administrative professionals who communicate effectively are more successful in their careers than those who lack this essential skill. In this enlightening session, we’ll share easy-to-learn techniques for sharpening your interpersonal communication skills. Implement the tips you’ll learn and you’ll be amazed how your rapport with others improves, not to mention your effectiveness.
Session 2B: How to Be Assertive Without Being Pushy
Your ability to interact confidently and assertively with people at all levels in your organization is critical to your career success! In this powerful session, we’ll show you how to respond assertively and confidently in a variety of common workplace situations without coming across as pushy. Find out how to overcome self-sabotaging tendencies toward passiveness so that you can hold your own with anyone in any situation — and get the results you need.
Session 2C: Breaking Power-Robbing Habits That Hurt Your Credibility
Did you know that certain words and phrases can damage your credibility, undermine your authority and make you look like a lightweight? It’s absolutely true! This invaluable session will help you recognize the power-robbing speech habits that may be making those you interact with treat you less seriously — and with less respect — than you deserve. Learn how to come across more effectively and with greater influence.
Session 2D: Balancing Act: The Art of Juggling Work and Home
Do you feel guilty about everything you need to do at home when you’re at work, and guilty about everything you need to do at work when you’re at home? Too many administrative professionals do! That’s why this eye-opening session will help you determine what’s really important to you, so you can start letting go of the rest. Find out how other successful professionals in your field have rearranged their priorities to gain a stronger commitment to themselves, their jobs and their loved ones.
Session 2E: Keeping Your Stress Level Tuned to Low
Keeping your stress level low as an administrative professional is no easy task, because your job is by its very nature demanding and stressful. If you often feel you’re “under siege” from the stress gremlins, this insightful session is for you! By learning how to keep your stress level in check, you’ll boost your productivity, improve your health and gain far greater satisfaction from your work.
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