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Secrets to Collecting More Money
Want to collect more money faster, easier, and with less frustration than ever before? Join your fellow collections professionals for an amazing day of discovery and rejuvenation!
You can attend FREE with STAR12 membership - Get more info.
Program Description:
Get the Money You’re Owed Now!
Don’t laugh … it’s not a pipe dream. Collecting money from customers is often the most demanding and frustrating job in your company. Excuses, anger, and avoidance are all you seemingly get on a daily basis. But there’s a way to cut through the baloney … get ALL the money that you’re owed … and even build stronger relationships with your customers and make them long-term paying customers – instead of long-term headaches. Enroll in this workshop today.
Get critical legal updates and effective collection strategies in one fast-moving day!
When you attend this insightful workshop, you’ll learn the freshest and most effective techniques for collecting money from customers and debtors. You’ll learn how to maintain your professionalism at all times and keep your energy levels up no matter how stressful your job gets. In addition, you’ll get …
- A legal update about your collection practices
- An action plan for handling special collection circumstances
- Expert insight into why debtors act the way they do
Don’t Lose Another Cent to Unpaid Debt!
Your company deserves every cent that it’s owed. In fact, your ability to do your job is vital to your organization’s financial success. YOU deserve a day out of the office to learn the techniques and skills that will make your job easier, less stressful, and much more successful. Join us for a fun-filled day with eye-opening information, jaw-dropping collection techniques, and some hilarious “war stories” from your trainer and peers that will prove to you that you’re not alone.
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!
STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.
When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more
*You’ll have the option of registering for STAR12 during checkout.
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Give us one day of your time and let us get you recharged and revitalized with a few dozen of your peers. And then, when you go back, you’ll be able to:
- Get debtors to pay you everything you’re owed
more quickly
- Improve your customer rapport for increased collection success
- Confidently overcome customer excuses
- Increase your company’s bottom line directly through your efforts
- Avoid costly legal mistakes – especially unintentional ones
- Steer clear of the most common collection mistakes that trip up even the most veteran professionals
- Gain fresh collection strategies and techniques that you can use immediately
- Return to the office motivated – and get others
in your department more motivated
- Improve your collection success with some simple communication techniques
- Reduce your personal and professional frustration
and stress
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Secrets to Becoming an Effective Collections Professional
- Overcoming your own delinquency
- 5 characteristics of the successful collector
- Getting into the right “collections” mindset
- Communication strategies for smoother debt collection
- False assumptions collectors often make – and that’ll bite you in the end
- Developing a foolproof collection plan that anticipates problems instead of simply reacting to them
- When is an “excuse” a legitimate “reason” for not paying debts?
- Steering clear of common collections mistakes
Super-Effective Collection Techniques to Get Your Money in the Bank
- Warning signs an account is about to go bad
- When is it time to write rather than phone?
- How and why you must “put it in writing”
- The most common collection letter blunders and how to avoid them
- The 4 basics of a good collection letter
- Phrases and words you SHOULDN’T include in a collections letter
- Reviewing specific letters for special situations
- Working out payment plans
- Seriously late payments
- 1099-C will have to be filed with the IRS
- When (or if) an electronic quickie (e.g. fax or e-mail) is acceptable
Secrets of Maintaining a Professional – and Profitable – Relationship With Customers
- Understanding why some debtors won’t – or can’t – pay
- Making the collection process painless for both you and your customer
- Maintaining an upbeat attitude when everyone else is laying a beat-down on you
- 5 simple ways to establish a meaningful rapport with debtors and get
your money quicker!
- How to break through your debtor’s defensive attitude
- Building the kind of relationship with customers that could actually have
them calling YOU
- Situations that call for turning up the pressure on your customer – and times when you should back off a little
- How to maintain consistency on your part and always follow up on what you’ve discussed with your debtor
- Identifying bald-faced lies and excuses from debtors and how to
overcome them
- When – if ever – should you agree to settle a balance for less than the total amount owed?
- Find out the best days and times to contact customers
Boosting Your Communication Power for Amazing Results
- How to develop a powerful telephone voice that commands respect
- What to say to get past gatekeepers who stop you from getting
to the person you need to reach
- Listening and questioning skills that’ll help you to get them to pay up
- How you can respond when a debtor demands you stop calling
- Simple steps for handling a customer who wants to argue
- When and how to follow up on phone calls
Handling Customer Excuses With Confidence!
- Learn how to handle every excuse including:
- I didn’t receive a bill, the product, or the service
- The check is in the mail
- I don’t have any money
- I’ve lost my job
- Our system prints all checks at the end of the month
- When I get paid, you’ll get paid
- The boss is out of town and won’t sign the check for two weeks
- I don’t agree with the invoice
- The person who pays our bills quit
- We’re waiting for approval
- I paid that last week
- And more!
Overcoming Special Collection Situations
- The pros and cons of skip tracing
- When you have to take legal action, when should you do it yourself and when should you bring in a lawyer?
- How to hire the right attorney to help you collect your money
- How to get the “best of” debt collection services
- How to garnish wages
- Dealing with Sarbanes-Oxley: Strategies to tighten billing and dispute resolution controls
- Is it safe to automate some collection processes? Find out here
- Special Section: The ins and outs of collecting international accounts
Improving Your Legal Know-How
- How the Fair Credit Reporting Act and the Fair Credit Billing Act affects you
- What part of the Fair Debt Collection Practices Act trips up even the most veteran collection professionals
- How to use bad-check laws to your advantage
- More effective ways to enforce a judgment
- How HIPAA has changed the way you can go after medical and health-care collections
- The new bankruptcy laws: What your customer can and cannot do … what you can and cannot expect to get done
- Proof of Claim and other bankruptcy situations
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"This seminar was concise and informative. The information and tips provided exceeded my expectations."
D. Wilson
Financial Assistant
"Outstanding! Very informative and useful!."
S. Jones
A/R Manager
"The seminar was very informative and I got some great ideas about how to collect more effectively."
D. White
Accounting Representative
"I received a lot of good, helpful information to better assist me in my collection practices."
A. Welling
AR
"The seminar broadened my outlook on collections as a whole."
J. Abrams
Collections
"No matter what experience you already have, this seminar helps everyone learn new things."
S. Medinger
Collections Specialist
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How to Handle Difficult People
Item #130CD
Understand and Deal Effectively With Difficult People
Regular Price: $79.95 US / $89.95 CAN
Your Price Only: $71.95 US / $80.95 CAN
Add this product with your event enrollment
and you'll save an additional 10%!
Fact is, you can run but you can’t hide from difficult people. And there’s always one in every office. This practical program is full of the tips and techniques you need to navigate the land mine of difficult behavior and eliminate those ticking bombs once and for all. Just picture it: You wake up energized and ready to get to the job you enjoy, knowing that difficult person you use to deal with has become a valuable member of the team — no longer wreaking havoc and stress on everyone’s emotional front. It’s not just a dream! It’s a reality with How to Handle Difficult People!
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100% Satisfaction
Guaranteed!
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in Secrets to Collecting More Money, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Secrets to Collecting More Money, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
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We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
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or call us at 1-800-344-4613 |
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100% Guarantee:
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