Understanding and Complying With the Fair Debt Collection Practices Act

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Understanding and Complying With the Fair Debt Collection Practices Act
Confused by the complex laws surrounding collections? You’re not alone! This training will clear things up and keep you from making a serious and potentially costly mistake!

You can attend FREE with STAR12 membership - Get more info.

What You’ll Learn | Workshop Agenda |

Program Description:

Are you at risk? Warning: Failure to fully comply with collection laws leaves your organization vulnerable to severe financial and legal penalties!

Every week, hundreds of lawsuits are filed against companies for violating the Fair Debt Collection Practices Act (FDCPA). Violations not only cost organizations in fines and penalties, they can also lead to increased insurance rates, stricter government scrutiny, and even costly lawsuits.

Moreover, the rules of collections are changing, as is the level of enforcement. Failure to know the law is no excuse. You must understand your obligations, or you put your organization at risk. It’s that simple.

Collections law is complex and confusing. This training will make it all crystal clear for you!

Understanding and Complying With the Fair Debt Collection Practices Act is taught in plain English, not legalese! We take the complex legal jargon and turn it into sensible, practical guidelines that are easy to follow.

When you attend this powerful day of training, you’ ll learn everything you need to know about:

Fair Debt Collection Practices Act (FDCPA)
Fair Credit Reporting Act (FCRA)
Service members Civil Relief Act (SCRA)
And more!

Plus, we’ ll even take a look ahead at how the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 could change the collections landscape.

If you’ re responsible for collecting debts owed to your organization, consider this seminar a “must attend.” Register for Understanding and Complying With the Fair Debt Collection Practices Act today!

One-Day Seminar

Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.

This event is FREE for STAR12 pass-holders — Get more info.

STAR12 Gives You Unlimited Access to Live Seminars & Webinars for a Full Year!

STAR12 is the premier training resource professionals go to for the answers they need. STAR12 offers the only complete learning center that combines unlimited, free access to live one- and two-day seminars, webinars, and online training.

When you register for the STAR12 All-Access Training Pass, you’ll get this event — and every event after this — for FREE!* And the best part is, you can get everything the STAR12 pass includes for only $299. Learn more

*You’ll have the option of registering for STAR12 during checkout.

What You'll Learn: (click + to expand)

This one-day seminar teaches you everything you need to know to dramatically improve your collection success rates, while staying in strict compliance with the FDCPA.

What the FDCPA says you can and can’ t do – the facts will astonish you!
Your rights and responsibilities as a debt collector
The top 10 most common collections mistakes
Understanding the trickiest areas of the FDCPA
The potential dangers of voice mail and email
Special update: A look at the Consumer Financial Protection Act (CFPA) of 2010 and how it could impact you! (Hint: Expect more scrutiny of collections practices!)

Workshop Agenda: (click + to expand)

The Basics of Collection Law

Why the FDCPA is so important
Understanding the difference between consumer and commercial debt
The trickiest areas of the FDCPA: where even the most experienced collectors mess up
Getting the lingo down: understanding the legal terminology applied in collection law
The top 10 most common mistakes made every day in the collections world
Real-world examples of collection law violations and the penalties those companies faced
A look to the future: upcoming changes and amendments to the FDCPA

Navigating Critical Communication Guidelines

An overview of FDCPA communication guidelines including who, what, where, and when!
Abusive or profane language – you may be surprised what is covered!
What to do when a request for validation is made
The guidelines surrounding third-party communication and the penalties for violation
The right and wrong way to identify yourself to debtors
The potential danger of voice mail and answering machine messages
Why even your tone of voice can leave you vulnerable to lawsuits!

Documentation and Debt Collection

Essential documents in any collections case
Clerical errors and the bona fide error defense
The importance of written policies, procedures, and standardized letters
Keeping an accurate and foolproof paper trail that will stand up in court
How to accurately report consumer credit information
Locating debtors – what you can and cannot do in your search

Dealing With the Rise in Bankruptcies

Understanding the difference among Chapter 7, 11, and 13
How the sharp rise in bankruptcy filings could affect your collections
Knowing your organization’ s rights when a debtor files bankruptcy
How to protect your organization’ s interests from the get-go
Shocking bankruptcy statistics that could impact when you start your collections procedures

Special Circumstances: Understanding the Service-members Civil Relief Act (SCRA)

Who qualifies for the SCRA and in what circumstances
What to do if a debtor notifies you that he or she is exercising the SCRA
The types of debts covered by the SCRA
SCRA and the statute of limitations

Using Outside Vendors

How to know when it’ s time to call in help and use a third party for collection attempts
The pros and cons of collection agencies and attorneys and what you should look for
Understanding the role of a lawyer representing you and what to expect
How to know if your lawyer is protecting your best interests
SPECIAL UPDATE: A critical look at the Consumer Financial Protection Act (CFPA) of 2010 and what it could mean for your organization!

Cancellation Details: If circumstances arise that require you to cancel your enrollment in Understanding and Complying With the Fair Debt Collection Practices Act, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.

Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Understanding and Complying With the Fair Debt Collection Practices Act, or any other seminar through your STAR12 membership, no refunds will be granted.

Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.

If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative.

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We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.

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or call us at 1-800-344-4613

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