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The Managers and Supervisors Conference
A unique opportunity guaranteed to boost the effectiveness of managers and supervisors at all levels

Program Description:
One-Day Conference
In The Managers and Supervisors Conference, you’ll learn ...
  • New strategies for dealing with change, difficult people and difficult situations
  • How to get the magic back after employees fall into a rut
  • How to conduct a killer interview
  • How to speak, write and listen like a leader
  • And much more

Sharpen your skills with fresh, new insights and innovative tools! As a manager or supervisor, you never know what new challenges each day will bring. You have to counsel employees, manage conflicts, deal with problem workers, delegate assignments and much more. This exciting conference puts your professional development at the forefront with field-proven strategies and techniques in core areas absolutely essential to your success, including how to build high-performance teams, how to inspire and motivate people, how to be a more powerful leader, and much, much more.

Our conference is set up in a convenient track format with 10 exciting sessions to choose from. Attend one track from start to finish, or mix and match the sessions to customize the conference to your own particular needs.


TRACK ONE: How to Inspire People to Do Their Best

SESSION 1: The best of 1,001 ways to spark passion in your employees

  • How to inspire people to go the extra mile
  • How to make sure your team gets the kudos it deserves
  • How to bring people together and build team spirit
  • “Jamming”—a supremely efficient way to run a meeting
  • One eye-opening reason to make sure you are practicing favoritism

SESSION 2: When employees fall into a rut ... how to get the magic back

  • The symptoms of on-the-job boredom—deciding when it becomes your problem
  • One important thing employees in a rut need that you can easily give them
  • The first step toward getting a burned-out employee back on track
  • Identifying new tasks and challenges so employees fall in love with their jobs all over again
  • Cross-training—how it can inject fresh energy into daily job performance

SESSION 3: Delegation skills that will help you accomplish more in less time

  • What makes a good delegator
  • A simple method guaranteed to stop reverse delegation
  • Empowerment by delegation ... as easy as 1-2-3
  • How to set employees free to perform without losing control
  • The 3 most common problems you’ll encounter when delegating and how to break through them

SESSION 4: Turn conflict into opportunity

  • The 6-step approach to win-win conflict resolution
  • 8 critical mistakes successful conflict managers never make
  • How to quickly de-escalate an emotional confrontation with an employee, boss or co-worker
  • Expressing yourself without accusation, hostility or sarcasm
  • Accepting responsibility for your anger: You become angry, no one makes you angry
  • How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution

SESSION 5: How to handle difficult employees and bad attitudes with ease

  • Why bosses sometimes fail to recognize—or worse, fail to address—performance problems
  • When a problem employee really isn’t a problem
  • Are you inadvertently contributing to the problem?
  • The importance of taking corrective rather than punitive action
  • How to avoid the common mistakes supervisors make when preparing for counseling sessions

TRACK TWO: Becoming a More Powerful Leader

SESSION 1: Performance management tools that work ... for your organization and employees

  • Strategies for making employees accountable—and competent—that no manager should be without
  • How to unleash the reservoir of pent-up motivation in your employees to make things happen
  • Why personality matters when it comes down to who can perform—and who can’t
  • Tackling the root cause of poor productivity—employees who simply lack the skills to do the job
  • How some carrot-and-stick approaches to improving performance are not only ineffective—but harmful

SESSION 2: Nobody said it would be easy ... how to cope with the challenges that come with being a leader

  • Friend ... or employee? Graceful ways to deal with friendship in the workplace
  • Achieving that all-important balance: Great ideas for being effective and fulfilled in all areas of your life
  • How to maintain a positive outlook when you have to do unpleasant things
  • Success skills for the newly appointed manager or supervisor
  • 10 techniques for establishing and maintaining high credibility
  • Tips on getting to know employees when personal contact is limited
  • Believe in yourself! How to get out of your own way and succeed as a leader

SESSION 3: What to do when things go wrong

  • All eyes are on you ... tips on maintaining an “even keel” and sending the right message to employees when there’s a problem or crisis
  • Is it time to pull the plug? How to keep a problem from turning into a disaster
  • Strategies for steering clear of “analysis paralysis” ... how to make good decisions even when it seems nothing’s going right
  • What to say to employees—and how to say it—when you’re the bearer of bad news
  • 6 things you can do to minimize stress in the face of tremendous pressure
  • How to provide the kind of backup and support your employees need
  • The secrets to learning from mistakes ... and creating opportunities out of them

SESSION 4: How to conduct a killer interview

  • The best predictor—by far—of how a candidate will really perform on the job
  • Commonly asked questions that are useless—and what to ask instead to get the information you need to make good hiring decisions
  • How to stay within legal boundaries when interviewing candidates
  • Picking up on signals that a candidate could turn into a real problem on the job
  • Handling difficult-to-interview candidates, including those who are arrogant, tell lies or won’t talk

SESSION 5: How great leaders speak ... write ... listen ... communicate

  • Too busy to really listen? Could you be cutting yourself off from critical information sources?
  • 4 foundational skills you must develop to sound like the leader you are
  • The beauty of clear and direct language distilled into 5 core components
  • 8 of our very best tips for fearless public speaking—from saying a few words to making formal presentations
  • Concerned your message won’t be understood? Here’s a good motto to work by


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We can bring this training to you! We can tailor this (or any) program to meet your organization’s exact needs. Call one of our training consultants today at 1-800-344-4613 for more information!


Need training, but don’t have time to get out of the office? Then take a look at our related webinars. They are a fast and convenient way to get the training you need ... right from your own computer.

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