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Knock-Your-Socks-Off Customer Service
Learn the fundamentals of providing superior service that knocks your customers' socks off.
You can attend FREE with STAR12 membership - Get more info.
Program Description:
The front-line service staff you've always dreamed of managing is well within your reach. When your employees attend this seminar they'll learn proven techniques for handling customers with tact and style. They'll build the mental and emotional strength it takes to weather customer criticism without losing their focus on delivering quality service. Plus, they'll gain the expert listening and problem-solving skills necessary to go above and beyond customer expectations.
Your service reps will discover valauble techniques for defusing tense situations, turning complaining customers into company advocates and ensuring that first-time buyers become repeat customers.
Not only will your team come away from this seminar with a new outlook on the way they do business with customers, the skills and insights they'll gain will help them develop a sense of pride, confidence and enthusiasm that's the hallmark of professional customer service.
So, don't miss this opportunity to get the proven skills that will have your customer service reps head and shoulders above your competition.
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Cancellation Details:
If circumstances arise that require you to cancel your enrollment, see cancellation details below.
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 STAR12 is an exclusive membership network that gives you 12 full months of unlimited access to every seminar we offer. Sounds incredible, but it’s true: join STAR12 today and you can attend The Basics of Knock-Your-Socks-Off Customer Service, and every other one- and two-day seminar you’ll find here at www.NationalSeminarsTraining.com for FREE.
And that’s just for starters, because you’ll also receive unlimited access to the STAR12 Online Learning Library, packed with hundreds of invaluable development resources you can access anytime, anywhere ... for FREE!
Learn more
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- Confidently work "one-on-one" with all types of customers
- Deliver service that earns the praise of both customers and higher-ups
- Maintain a sense of calm and focus in stressful service situations
- Gain the skills that make work less confrontational and more rewarding
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Front-line service personnel and business professionals with daily customer contact who want to learn the fundamentals of providing superior service.
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Master Knock-Your-Socks-Off
Service Basics
- How good are your customer service skills? Take this
confidential self-audit and see how you stack up against
the pros
- How to treat customers like friends and still maintain a
professional working relationship
- 3 statements the pros use to make sure first-time buyers
come back for more
- How to avoid committing the 10 cardinal sins that drive
customers straight to the nearest competitor
- Why do some reps never seem to burn out? Learn their
secrets here
- How veteran service reps keep customers for life
- IMPORTANT: The 1 maxim every service rep must
follow to the letter — otherwise, your service means
nothing to customers
Make Every Customer Feel Like
Number One
- Expert listening techniques that let customers know
they have your undivided attention
- How to read the subtle signs that tell you a customer
isn’t 100-percent satisfied
- 4 winning phrases that let customers know their
satisfaction is your top priority
- The best way to deliver bad news without upsetting
the customer
- When someone slips up — here are the step-by-step
actions you must take to regain a customer’s trust
and dedication
- 5 deadly phrases many reps use that destroy customer
goodwill — and what to say instead
- How to make customers feel like they’re receiving
top-quality service, even when you can’t
deliver everything they want
- 9 pivotal actions you can take to project a more
professional image to customers
Handle Difficult Customers
With Confidence
- A simple phrase that defuses hotheads in seconds
so you can get down to resolving their problems
- The best way to make customers understand that
their requests are unreasonable and to get them
to compromise
- Proven strategies for dealing diplomatically with the 5
types of tyrannical customers who drive all reps crazy
- How to help customers realize when they’re wrong — and
a solution that lets them save face
- 2 valuable methods for weathering customer fury like a
knock-your-socks-off service pro
- How to recognize and effectively handle customers who
can’t ever be satisfied — without losing their business
- 9 stress-busters that’ll alleviate tension and allow you to
stay calm and collected under pressure
- How to convince cynical customers that you can and will
do something to solve their problems
Go Above and Beyond Customer
Expectations
- 5 keys to delivering service that’s so good, it’ll knock
your customers’ socks off
- How to show customers that you sincerely value their
business, without being sappy or melodramatic
- A great technique for anticipating customers’ needs —
even before they do
- How to avoid breaking promises and deliver service that
goes the extra mile every time
- 3 steps for following up a purchase to ensure that
customers are absolutely, positively satisfied
- How to take the first, and most important, step toward
delivering exceptional customer service
- Why complaining customers are one of your most
valuable resources ... and how to reward them
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"An outstanding program for people just getting started in a customer service position as well as those professionals who regularly have to [work with] the public."
Fred Berkebile
Road Rescue Inc.
"I enjoyed this seminar and feel it will help me in the areas of assertiveness, self-confidence and self-esteem."
Diane Jackson
N & S Vending Services Inc
"Everything was presented in a clear manner and easily understood."
Josh England
Utility Trailer Sales
Cole County Commission
"The best, most interesting & down-to-earth conference I've ever been attended."
Kathy Kelley
Secretary
AR-PERSCOM
"Excellent seminar. Great quotes and thoughts to use both professionally and personally."
Linda Hudson
Facility Coordinator
The Western Group
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Delivering Knock Your Socks Off Service, 4th edition
Item #473652
The game may have changed, but one rule is constant: A company is only as good as the service it gives.
Regular Price: $18.95 US / $24.95 CAN
Your Price Only: $17.05 US / $22.45 CAN
Add this product with your event enrollment
and you'll save an additional 10%!
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of first-class service strategy. Applying the winning Knock Your Socks Off formula to the new demands of 21st-century business, the third edition features all-new chapters on Delivering Knock Your Socks Off E-Service, Creating Trust with Your Customer, and Service Recovery Expectations, plus new and updated stories, real-world examples, and new illustrations by cartoonist John Bush. And as always, Delivering Knock Your Socks Off Service reveals how to:
- See things from the customer’s point of view
- Become a fantastic fixer and a powerful problem solver
- Cope with "customers from hell"
- And avoid The 10 Deadly Sins of Customer Service
Today’s customer is smarter, more demanding, and more mobile than ever. Once again, Delivering Knock Your Socks Off Service delivers the strategies, techniques, and tips that will keep those customers coming back.
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100% Satisfaction
Guaranteed!
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Cancellation Details: If circumstances arise that require you to cancel your enrollment in Knock-Your-Socks-Off Customer Service, you may substitute another person in your place or receive a credit memo for a future seminar of equal value. Or, you may receive a refund, minus a $10 enrollment processing charge, provided you notify us at least five days before the training. At that time, any additional online training materials included in your registration will be deactivated.
Additionally, if your enrollment included a STAR12 membership, it will also be cancelled at that time. Once you attend Knock-Your-Socks-Off Customer Service, or any other seminar through your STAR12 membership, no refunds will be granted.
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Continuing education credits may be recognized by your professional board. Contact your own board to find what’s required.
If you have any specific questions concerning our CEU/CPE programs, please e-mail our CEU/CPE representative. |
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Interested in
bringing
this
training on-site?
We can customize this program to address your organization’s unique needs and bring it to you ... when and where it’s most convenient for you.
Get More Info >>
or call us at 1-800-344-4613 |
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100% Guarantee:
At National Seminars Group, our #1 goal is to give you the tools you need to succeed. That’s why every seminar, conference and training resource we offer is 100% guaranteed. Every time. |
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