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The Indispensable Assistant
How to achieve the results you want and win the respect you deserve

Program Description:
One-Day Seminar

In The Indispensable Assistant, you’ll learn ...

  • How performing two easy tasks at the end of each day will save hours (and headaches) the next day
  • How the “80/20” rule will help you identify your most important tasks
  • How to organize your work area for improved efficiency
  • 7 strategies for successful delegation — even if you think there’s no one to delegate to
  • And more

Gain practical skills to make you more productive and more valuable than ever before. Learn better ways to get organized, stay motivated, manage projects, work independently and handle the pressure of multiple tasks, deadlines and bosses.


How to get organized and stay that way

  • Tips for developing a plan to get the most out of each day
  • Perform 2 easy tasks at the end of each day and save hours (and headaches) the next day
  • How the “80/20” rule will help you identify your most important tasks
  • How to organize your work area for improved efficiency
  • Dealing with correspondence—shortcuts you and your boss can work out together

Time management solutions that work

  • 3 specific methods for shaving time from routine jobs
  • How to avoid falling into the trap of working more and accomplishing less
  • How to pinpoint time-wasters in your workflow system, including the biggest self-generated time-waster
  • 10 “Golden Rules” of time management

Stress management techniques

  • How to recognize and deal with the 5 most common causes of work-related stress
  • How to schedule for those last-minute crises
  • 3 strategies for avoiding job frustration and burnout
  • Simple, effective relaxation exercises you can use anytime, anywhere

Assertiveness skills that help you get the job done

  • Identify and eradicate the nonverbal messages that undermine your assertiveness
  • 3 steps for saying “No” when necessary, without being offensive or feeling guilty
  • Time-tested strategies for negotiating what you want
  • Personal power—where it comes from and how to use it

Managing multiple projects and priorities

  • How to rank your priorities and set deadlines—the keys to effective project management
  • The “divide-and-conquer” approach: How to cut unwieldy projects down to size
  • 10 tips from professional project managers that you can use to plan, implement and complete your projects
  • Why people who write it down are more successful than people who don’t

How to handle the interruptions that sabotage your productivity

  • How to avoid constant interruptions (even from the boss) and secure more time for completing tasks
  • How a few minutes in the morning can save many interruptions throughout the day
  • Implementing the “quiet hour” to guarantee blocks of uninterrupted time
  • Steps for avoiding telephone interruptions and discouraging drop-in visitors

Tips for working with multiple bosses

  • Communication is the key—establishing channels among multiple supervisors so they’ll know the demands on your time
  • How agreeing to the priorities and procedures ahead of time can avoid conflict later
  • Time-saving tips for handling messages, mail, telephone calls and visitors for several bosses

Working together: The manager/assistant team

  • How to play the valuable role of liaison between the manager and other team members
  • How to eliminate the gray areas of responsibility and authority in your position
  • How to bring sensitive problems and issues to your boss’s attention
  • 9 important keys to maintaining an excellent working relationship with your boss

Delegation—the way to multiply your effectiveness

  • 7 strategies for successful delegation—even if you think there’s no one to delegate to
  • How to enlist your co-workers’ help on a project by finding a common goal
  • How to delegate the right jobs to the right people
  • Surprising ways your boss can help you accomplish more


Corporate Training

CEU/CPE Information

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We can bring this training to you! We can tailor this (or any) program to meet your organization’s exact needs. Call one of our training consultants today at 1-800-344-4613 for more information!


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