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Conflict Management Skills for Women
How to keep your cool, stand your ground and positively resolve conflict


Program Description:
One-Day Seminar

In Conflict Management Skills for Women, you’ll learn ...

  • How to stick to your guns and not back down on important issues
  • How not to allow unresolved anger and resentment to damage an important relationship
  • Ways to banish anger and frustration when dealing with difficult people
  • How to stop people from taking advantage of you
  • And much more

In this seminar, you’ll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.

Agenda:

Conflict management strategies that work

  • How to respond to someone who gives you “compliments” that sound more like insults
  • The 6-step approach to win-win conflict resolution
  • How to separate the 2 sides of every conflict—people and issues—and deal with each effectively
  • Putting yourself in their shoes—how empathetic listening helps you see both sides of the disagreement
  • 8 critical mistakes successful conflict managers never make
  • How your personality can affect the way you deal with conflict
  • Choosing a conflict management style that fits the situation
  • Conflict as a positive motivator: 7 benefits of a well-managed crisis

Getting a grip on your own anger and emotions

  • Expressing yourself without accusation, sarcasm or hostility
  • Graceful “exit lines” that allow you to postpone a confrontation until your emotions are under control
  • 7 steps you can take to experience your feelings without acting them out
  • Assertiveness, the anger antidote: How to ask for what you need—and get it
  • How to remain composed when you’re really angry—and what to do if you can’t
  • “What’s this really about?” How to get to the root of a problem instead of just battling the symptoms
  • Recognizing how anger acts as a roadblock to achieving objective resolutions

How to respond to others’ anger

  • How to validate someone’s anger without fanning the flames
  • Avoiding words that act as emotional triggers when you’re dealing with someone who’s upset
  • How to respond to a put-down without losing your temper
  • How to quickly de-escalate an emotional confrontation with a boss or co-worker
  • How honesty and understanding will help you keep your cool when dealing with an out-of-control person
  • Effective strategies for defusing an escalating argument
  • How to make sure you’re not inciting the very behavior you find hard to handle

Conflict communication skills

  • How to overcome the feeling that negative feedback is a personal attack
  • When negative feedback is justified: How to acknowledge your mistake without overapologizing
  • The real differences between how men and women handle feedback and what we can learn from each other
  • How to turn negative self-talk into positive affirmations
  • A 4-step approach to delivering specific feedback that gets results
  • How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution
  • When positive strokes may be more effective than negative feedback in changing an undesirable behavior
  • How you can reduce day-to-day hassles by establishing positive relationships with chronically difficult people

How to take care of yourself

  • Weaving family, friends and co-workers into an emotional support system
  • Relaxation skills you can master to control stress and relieve tension
  • How to handle rejection and still feel good about yourself
  • Setting your limits—how to say “No” without generating anger or guilt
  • What to do when your body says “fight or flight” but neither is called for
  • Getting rid of your fantasies of retribution that can do you more harm than the person you’re mad at
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National Seminars Training
1.800.258.7246