• Adopt the habits that highly effective communicators swear by and see immediate results!
• Get your points across confidently, powerfully and effectively
• Communicate calmly and professionally during confrontations
• Verbally disarm disagreeable people and troublemakers in the workplace
• Become a standout in meetings
• Avoid speech habits, words and phrases that may be sabotaging your credibility
• Sharpen your listening skills and gain more information from every exchange
• Develop rapport quickly with anyone to build strong alliances
• Communicate a dynamic, positive first impression to establish immediate credibility
• Recharge your batteries with a high-energy day of professional development and camaraderie!

• Managers and supervisors
• Team leaders
• PR and marketing professionals
• Sales Reps
• HR Professionals
• Any woman eager to reap the career benefits that come to those who know how to communicate effectively and diplomatically

Assertive Communication: Your Key to Establishing Credibility and Projecting Confidence

• Master the “how-to’s” of assertive communication for a confident, credible, professional image
• Assertive communication in action: Practicing assertive responses for various workplace situations
• How to recognize and eliminate self-sabotaging speech habits that damage your credibility
• What is your body language communicating? Using gestures, posture and eye contact to your professional advantage
• Major communication mistakes that damage women’s careers — and how to avoid them

How to Sharpen Your Listening Skills — and Double Your Communication Effectiveness!

• The basics of “active listening” — how these techniques will skyrocket your effectiveness overnight
• How to read nonverbal communication cues to hear what people are REALLY saying
• The secret of using “attentive silence” to gain information you need from others
• Are they listening to YOU? How to ensure that your listeners correctly understood what you just said
• Don’t have all day to listen to someone go on and on? Help your speaker get to the point

Master the Art of Communicating With Tact and Finesse

• What to say when: Scripts for communicating diplomatically in a variety of touchy situations
• Guidelines for delivering criticism that results in a positive behavior change instead of anger or hurt feelings
• When the shoe is on the other foot: How to respond professionally to criticism without becoming defensive
• Tips for getting your foot out of your mouth when you’ve said something less than tactful
• “How-to’s” for saying “no” in a calm, confident manner — without feeling guilty

Resolving Conflict and Confrontation Through Effective Communication

• How to face confrontation head-on and communicate professionally
• Verbal self-defense techniques for defusing conflict before it escalates out of control
• Words and phrases likely to get you into trouble in a conflict situation — and better alternatives
• Effective responses for disarming disagreeable people, tantrum throwers and whiners
• Tips for remaining calm and poised when tears threaten or you’re ready to explode at someone

Rapport-Building Techniques for Strengthening Professional Relationships

• How to communicate a dynamic, memorable first impression in just seconds
• Instant rapport builders that will help you connect with absolutely anyone
• Keys to developing rapport and building alliances up and down the ladder
• Networking “how-to’s” for building professional relationships outside your organization

The Power of Persuasion: Getting Others to See It Your Way

• A step-by-step method for winning "nay sayers" over to your point of view
• Communication techniques that master negotiators rely upon when the going gets tough
• The importance of working toward win-win agreement instead of win-lose “victory”
• WIIFM? Tips for communicating your ideas in a way that others buy into
• Plan B: Understanding your options when the other party refuses to budge even an inch

How to Shine at Meetings and in Front of Groups

• 5 tips for communicating like a standout at meetings
• What to do when men are talking loudly and you can’t seem to get a word in edgewise
• Techniques the pros use for calming the nervous jitters before they speak
• Keys to organizing your thoughts quickly when making informal remarks or giving impromptu talks
• Simple, winning formulas for creating exceptional presentations

“I loved the energy in today’s training!”
A. Watters
Lab Tech. II
City of Wilmington

“The speaker made this seminar a lot of fun.”
K. Taber
Operations Manager
Valley Bank

“I loved the interaction, the experiences shared, the knowledge gained and the networking.”
P. Melton
Training Specialist
Bank of America

“Today’s program was very good ... both fun and educational. I will definitely recommend it to others.”
J. McClintock
Information Technology Officer
County of Riverside

“Fabulous! Marvelous! Excellent speaker who captured our imagination ... Thank you!”
P. Aiyuk
Supervisor
M.T.C.