A recording is made of each Rockhurst Conference. Audio Conferences are available in an audio CD format and Web Conferences are available in CD-ROM format. You may search recordings by category using the navigation links below. To find out more, or to purchase a recording, click on the title below.   Customer Service, Computer Desktop, Creative, Technical, Finance & Accounting, Human Resources, Management & Supervision, Self-Improvement, Time & Project Management, Warehouse, Purchasing, OSHA   Business Grammar Tips, Tricks, & Techniques Event Date 10/20/08   Pre-Order Business Grammar Tips, Tricks, & Techniques Recorded On 06/06/08   Business Proofing & Editing Made Easy Recorded On 06/13/08   Communicating With Clarity & Credibility Recorded On 04/16/08   The Essentials of Active Listening: A Communication Course Event Date 08/21/08   Pre-Order The Essentials of E-mail and Business Writing Recorded On 05/23/08   Writing With Diplomacy, Tact, and Finesse Recorded On 05/30/08   Bill Capodagli Presents, Customer Service – “The Disney Way” Recorded On 04/28/08   Bill Capodagli Presents, Customer Service – “The Disney Way” Event Date 08/20/08   Pre-Order How to Deliver Grand Slam Customer Service Event Date 09/23/08   Pre-Order How to Deliver Grand Slam Customer Service Recorded On 04/24/08   How to Effectively Handle Customer Complaints Recorded On 05/08/08   Managing the Emerging Work Force: Gen X & Gen Y Recorded On 03/22/08   Managing the Emerging Work Force: Gen X & Gen Y Event Date 08/28/08   Pre-Order Motivational Techniques for Customer Service Professionals Recorded On 07/18/07   Motivational Techniques for Customer Service Professionals Recorded On 04/10/08   Sales Success Strategies for Prospecting & Cold-Calling Recorded On 04/18/07   Secrets for Selling Over the Phone Recorded On 04/03/08   The Dos & Don’ts of Customer Service Recorded On 03/13/08   Understanding What Your Customer Really Wants Recorded On 03/27/08   How to Build Microsoft® Access® Tables Event Date 09/30/08   Pre-Order How to Build Microsoft® Access® Tables Recorded On 02/19/08   How to Format Tables, Charts, and Columns in Microsoft® Word® Event Date 09/09/08   Pre-Order How to Format Tables, Charts, and Columns in Microsoft® Word® Recorded On 01/10/07   How to Make Microsoft® Outlook® Work Harder for You! Event Date 10/22/08   Pre-Order How to Make Microsoft® Outlook® Work Harder for You! Recorded On 03/05/08   How to Make Microsoft® Outlook® Work Harder for You! Recorded On 06/25/08   How to Use Microsoft® Access® Queries to Find and Display Data Recorded On 02/05/08   How to Use Microsoft® Access® Queries to Find and Display Data Event Date 09/16/08   Pre-Order How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Event Date 09/24/08   Pre-Order How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 05/16/08   How to Use Microsoft® Word® Graphic & Design Features Event Date 08/26/08   Pre-Order How to Use Microsoft® Word® Graphic & Design Features Recorded On 12/14/06   Integrating Microsoft® Office® & the Web Into Your Microsoft® PowerPoint® Presentations Recorded On 08/11/06   Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures Recorded On 10/24/07   Keys to Developing Effective E-Newsletters Recorded On 04/23/08   Mastering Microsoft® Excel® Macros Recorded On 05/02/08   Mastering Microsoft® Excel® Macros Event Date 10/08/08   Pre-Order Microsoft® PowerPoint® Supercharged With Multimedia! Recorded On 07/12/06   Search Engine Optimization: Secrets to Driving More Traffic to Your Web Site Recorded On 08/03/06   Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User Event Date 08/14/08   Pre-Order Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User Recorded On 04/29/08   2008 EEO-1 Reporting Compliance Update Recorded On 07/21/08   2008 EEO-1 Reporting Compliance Update Recorded On 01/18/08   Coping With Payroll Hot Spots Recorded On 12/15/06   Cost-Saving Strategies for Accounts Payable Event Date 09/24/08   Pre-Order Cost-Saving Strategies for Accounts Payable Recorded On 02/26/08   Fraud Detection & Prevention for Accounts Payable Recorded On 03/11/08   Fraud Detection & Prevention for Accounts Payable Event Date 09/10/08   Pre-Order How to Collect More Money! Recorded On 10/23/07   How to Collect More Money! Recorded On 04/15/08   How to Conduct a Competitive Pay Analysis Recorded On 05/20/08   How to Control Workers’ Compensation Costs Recorded On 01/24/08   How to Read Financial Statements Recorded On 03/11/08   How to Read Financial Statements Recorded On 08/07/08   Records Retention, Retrieval & Destruction for Accounts Payable Event Date 10/22/08   Pre-Order Records Retention, Retrieval & Destruction for Accounts Payable Recorded On 04/08/08   The Essentials of Bankruptcy Law for Collection Professionals Recorded On 04/29/08   The Essentials of Bankruptcy Law for Collection Professionals Event Date 11/06/08   Pre-Order The Essentials of Bankruptcy Law for Collection Professionals Recorded On 11/06/07   Understanding and Complying With the Fair Debt Collection Practices Act Event Date 09/03/08   Pre-Order Understanding and Complying With the Fair Debt Collection Practices Act Recorded On 03/27/08   Vendor Management Strategies for Accounts Payable Professionals Recorded On 02/12/08   Vendor Management Strategies for Accounts Payable Professionals Event Date 11/05/08   Pre-Order Americans with Disabilities Act Recorded On 08/07/08   Americans with Disabilities Act Recorded On 02/27/07   COBRA Compliance Recorded On 04/25/07   COBRA Compliance Recorded On 08/05/08   Creating a Plan for Preventing & Handling Workplace Violence Recorded On 04/09/08   Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them Recorded On 05/01/08   Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them Recorded On 05/01/08   Emergency Response & Disaster Planning Recorded On 07/24/08   Emergency Response & Disaster Planning Recorded On 02/14/08   FMLA & Intermittent Leave Recorded On 02/07/08   FMLA & Intermittent Leave Recorded On 06/16/08   FMLA & Intermittent Leave Event Date 10/02/08   Pre-Order Fundamentals of Paid-Time-Off Policies In Today’s Workplace Event Date 11/05/08   Pre-Order Fundamentals of Paid-Time-Off Policies In Today’s Workplace Recorded On 12/18/07   Fundamentals of Paid-Time-Off Policies In Today’s Workplace Recorded On 05/07/08   Health Savings Accounts Recorded On 02/09/07   Health Savings Accounts Event Date 09/18/08   Pre-Order How to Avoid Making a Terrible Hiring Mistake Event Date 10/28/08   Pre-Order How to Avoid Making a Terrible Hiring Mistake Recorded On 01/15/08   How to Conduct Effective Interviews Event Date 11/04/08   Pre-Order How to Conduct Effective Interviews Recorded On 03/04/08   How to Conduct Effective Interviews Recorded On 07/31/08   How to Conduct Effective Workplace Investigations Recorded On 05/12/08   How to Conduct More Effective Performance Evaluations Recorded On 02/29/08   How to Conduct More Effective Performance Evaluations Recorded On 05/01/08   How to Conduct More Effective Performance Evaluations Event Date 09/09/08   Pre-Order How to Create a Cost-Effective Competitive Employee Benefits Package Recorded On 04/01/08   How to Effectively Communicate Employee Benefits Recorded On 04/24/08