Rockhurst Audio and Web Conference Recordings: Training for you, your team, and your company!

A recording is made of each Rockhurst Webinar and Audio Conference. Webinars are available in CD-ROM format, and past audio conferences are available in an audio CD format. You may search recordings by category using the navigation
links below. To find out more, or to purchase a recording, click on the title below.

Customer Service, Computer Desktop, Creative, Technical, Finance & Accounting, Human Resources, Management & Supervision, Self-Improvement, Time & Project Management, Warehouse, Purchasing, OSHA






		Avoid the Top Ten Most Common Writing Blunders Recorded On 07/14/11



		Business Grammar Tips, Tricks, & Techniques Event Date 08/05/13 Pre-Order



		Business Grammar Tips, Tricks, & Techniques Recorded On 06/06/08



		Business Proofing & Editing Made Easy Recorded On 05/20/11



		Business Writing Essentials Recorded On 05/09/13



		Communicating Through E-mail: Top 10 Dos and Don’ts Recorded On 11/09/10



		Communicating With Clarity & Credibility Recorded On 04/16/08



		Communicating With Tact & Finesse Recorded On 09/09/10



		Copywriting Fundamentals Recorded On 01/24/12



		Copywriting Fundamentals: Overcoming Writer's Block Recorded On 05/03/12



		Copywriting Fundamentals: Writing Attention-Grabbing Headlines and Compelling Taglines Recorded On 06/26/12



		Copywriting Fundamentals: Writing for the Web Recorded On 03/20/12



		Creating a Facebook Page for Your Organization Recorded On 07/02/12



		Creating a Facebook Page for Your Organization Recorded On 08/24/11



		Developing Surveys and Questionnaires: The Basics Recorded On 07/12/11



		Developing Surveys and Questionnaires: The Basics Event Date 07/08/13 Pre-Order



		Facebook Essentials: Recorded On 02/07/11



		How to Boost Morale Through Communication Recorded On 08/15/11



		How to Boost Morale Through Communication Recorded On 04/03/13



		How to Create and Present Compelling Business Arguments for Your Ideas Recorded On 05/09/11



		How to Present Your Ideas Effectively Recorded On 10/04/10



		Keys to Handling Social Media at Work MySpace, Facebook, and More Recorded On 11/04/10



		Secrets of Clear Communication Recorded On 02/22/12



		Secrets of Clear Communication Event Date 07/22/13 Pre-Order



		The Business Grammar “Crash Course” Recorded On 01/11/12



		The Business Grammar “Crash Course” Recorded On 09/13/12



		The Business Writing and Grammar CD Series Recorded On 05/15/09



		The Communication CD Collection Recorded On 07/23/09



		The E-Communication Boot Camp: E-mail, Text, Social Media, and More at Work Recorded On 11/11/09



		The Essentials of Active Listening: A Communication Course Recorded On 08/21/08



		The Essentials of E-mail and Business Writing Recorded On 05/23/08



		Word-of-Mouth Marketing Recorded On 02/06/13



		Writing With Diplomacy, Tact, and Finesse Recorded On 05/30/08






		Bill Capodagli Presents: Customer Service – “The Disney Way” Recorded On 03/08/11



		Bill Capodagli Presents: Customer Service – “The Disney Way” Recorded On 04/24/13



		Building Rapport and Developing Relationships With Customers Recorded On 06/18/12



		Creating an Environment of Customer Service Excellence Event Date 06/10/13 Pre-Order



		Customer Service and Support Centers Recorded On 05/31/12



		Getting Your Sales & Customer Service New Hires Up to Speed Quickly Recorded On 03/18/13



		Handling Confrontational Customers Event Date 08/06/13 Pre-Order



		Harnessing the Power of Excel® Database Features Recorded On 02/16/10



		How to Deliver Grand-Slam Customer Service Recorded On 10/21/10



		How to Effectively Handle Customer Complaints Recorded On 02/08/11



		How to Effectively Handle Customer Complaints Event Date 05/20/13 Pre-Order



		How to Think Like Your Customers Think Recorded On 05/02/11



		Making a Smooth Transition Into Excel® 2007 Recorded On 01/12/10



		Managing the Emerging Work Force: Gen X & Gen Y Recorded On 08/06/09



		Motivational Techniques for Customer Service Professionals Recorded On 04/10/08



		Sales Success Strategies for Prospecting and Cold-Calling Recorded On 06/29/11



		Telephone Skills for Administrative and Front-Desk Professionals Recorded On 02/22/11



		Telephone Skills for Administrative and Front-Desk Professionals Event Date 07/29/13 Pre-Order



		Telephone Skills for Customer Service & Sales Professionals Recorded On 06/23/11



		The Essentials of Front Desk Safety and Security Recorded On 12/18/08



		The Essentials of Front Desk Safety and Security Recorded On 02/10/12



		Understanding What Your Customer Really Wants Recorded On 03/27/08






		Adobe Illustrator®: Illustrator for the Web and Interactive Design Recorded On 05/21/12



		Adobe Illustrator®: Power Shortcuts & Techniques Recorded On 03/16/12



		Adobe InDesign® Essentials: How to Get Started With Adobe InDesign Recorded On 12/21/12



		Adobe® Creative Suite® 3 Tips and Tricks Recorded On 08/25/10



		Creating a Social Media Strategy in 5 Simple Steps Recorded On 07/15/10



		Creative Team-Building Ideas & Activities Recorded On 04/07/11



		Design Essentials: Professional Color Selection and Management Recorded On 06/05/12



		Getting Started With Microsoft Project® Recorded On 01/18/12



		How to Build Microsoft® Access® Tables Recorded On 02/19/08



		How to Get Started With Adobe® Photoshop® Recorded On 06/12/12



		How to Get Started With Microsoft® Access® Recorded On 10/18/12



		How to Get Started With Microsoft® Access® Event Date 06/20/13 Pre-Order



		How to Get Started With Microsoft® SharePoint Recorded On 04/05/13



		How to Get Started With Microsoft® SharePoint Recorded On 05/15/12



		How to Make Microsoft® Outlook® Work Harder for You! Recorded On 06/25/08



		How to Make Microsoft® Outlook® Work Harder for You! Recorded On 06/25/08



		How to Use Adobe® Acrobat® Recorded On 06/04/12



		How to Use Adobe® Acrobat® Recorded On 03/20/13



		How to Use Crystal Reports Recorded On 03/08/12



		How to Use Crystal Reports Event Date 06/11/13 Pre-Order



		How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 03/25/13



		How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 05/16/08



		How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 11/09/12



		How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 06/14/11



		HTML for Beginners Event Date 05/22/13 Pre-Order



		Implementing a Social Media Strategy Recorded On 07/29/10



		Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures Recorded On 12/02/10



		iPads: Harnessing the Full Power of the Newest Must-Have Tool for Work! Recorded On 08/01/11



		iPads: Harnessing the Full Power of the Newest Must-Have Tool for Work! Recorded On 04/20/12



		Keys to Developing Effective E-Newsletters Recorded On 11/30/11



		Making Sense of Web 2.0 Recorded On 06/23/10



		Managing Creative Talent Recorded On 03/17/11



		Mastering Excel® Functions and Formulas Recorded On 10/28/11



		Mastering Excel® Functions and Formulas Recorded On 12/17/12



		Mastering Excel® Functions and Formulas Recorded On 04/17/13



		Mastering Microsoft® Excel® Macros Event Date 07/10/13 Pre-Order



		Mastering Microsoft® Excel® Macros Recorded On 05/02/08



		Mastering Microsoft® Excel® Macros Recorded On 02/26/13



		Microsoft Excel 60-Minute CD-ROMS Recorded On 12/01/09



		Microsoft Outlook®: Advanced Features and Functions Event Date 05/30/13 Pre-Order



		Microsoft Word®: Manipulating and Embedding Charts and Tables Event Date 07/18/13 Pre-Order



		Microsoft Word®: Manipulating and Embedding Charts and Tables Recorded On 04/02/12



		Microsoft Word®: Tips and Techniques for Using Layout Tools Recorded On 05/07/12



		Microsoft Word®: Tips and Techniques for Using Layout Tools Recorded On 04/09/13



		Microsoft® Excel®: Creating Custom Visual Elements Recorded On 05/24/12



		Microsoft® Excel®: Creating Custom Visual Elements Recorded On 02/13/13



		Microsoft® Office® 2010: New Features and Smart Tips, Techniques, and Shortcuts Event Date 07/30/13 Pre-Order



		Microsoft® PowerPoint®: Smart Shortcuts and Expert Secrets Recorded On 10/12/11



		Mobile Marketing for Beginners Recorded On 10/13/11



		Organizing and Managing Data in Microsoft Excel® Recorded On 03/14/13



		Organizing and Managing Data in Microsoft Excel® Recorded On 06/28/12



		Outlook® Tips, Tricks & Techniques Recorded On 07/21/10



		Outlook® Tips, Tricks & Techniques Event Date 08/08/13 Pre-Order



		Photoshop® Essentials: Design Effects for Intermediate to Advanced Users Recorded On 04/05/12



		Photoshop® Essentials: Design Effects for Intermediate to Advanced Users Recorded On 12/12/12



		Photoshop® Essentials: Photo Retouching and Restoration Recorded On 05/01/12



		Photoshop® Essentials: Photo Retouching and Restoration Recorded On 04/23/13



		Photoshop® Fundamentals: Keys to Better Graphics and Photos Recorded On 01/09/12



		Photoshop® Fundamentals: Working with Channels and Masks Recorded On 02/08/12



		Photoshop® Shortcuts and Tips for Beginners Recorded On 12/06/10



		Professional Typography Tips and Tricks Recorded On 02/21/12



		Search Engine Optimization Recorded On 12/07/11



		Search Engine Optimization Event Date 06/24/13 Pre-Order



		Secrets to Building, Growing, and Managing Your Facebook® Fan Base Recorded On 10/25/11



		The Beginner’s Guide to Google Analytics Recorded On 09/13/11



		The Beginner’s Guide to Google Analytics Recorded On 04/12/13



		The Secrets of Successful Blogs Recorded On 03/07/11



		Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User Recorded On 01/16/13



		Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User Event Date 06/03/13 Pre-Order



		Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User Event Date 06/03/13 Pre-Order



		Twitter® Essentials Recorded On 11/08/11



		Using Google+ for Business Recorded On 07/16/12



		Using Pinterest for Marketing Recorded On 01/25/13



		Windows® 7: Tips, Tricks, and Techniques Recorded On 02/16/12



		Windows® 7: Tips, Tricks, and Techniques Recorded On 05/01/13



		Working With Microsoft® Excel Solver Recorded On 01/31/13






		2008 EEO-1 Reporting Compliance Update Recorded On 07/21/08



		Bookkeeping Fundamentals Recorded On 04/15/13



		Coping With Payroll Hot Spots Recorded On 12/15/06



		Cut & Control Costs Recorded On 08/03/10



		Fraud Detection & Prevention for Accounts Payable Recorded On 02/01/11



		Fraud Detection & Prevention for Accounts Payable Recorded On 03/15/12



		Getting Delinquent Accounts to Pay Up Recorded On 05/09/12



		Getting Delinquent Accounts to Pay Up Event Date 06/18/13 Pre-Order



		How to Conduct a Competitive Pay Analysis Recorded On 09/27/11



		How to Create a Payroll Procedures Manual Recorded On 04/11/12



		How to Create a Payroll Procedures Manual Recorded On 12/06/12



		Payroll Taxes 101 Recorded On 09/10/12



		Payroll Taxes 101 Event Date 05/23/13 Pre-Order



		Records Retention, Retrieval & Destruction for Accounts Payable Recorded On 10/16/12



		The Essentials of Bankruptcy Law for Collection Professionals Recorded On 10/27/10



		The Management System Recorded On 09/09/09



		Understanding and Complying With the Fair Debt Collection Practices Act Event Date 08/12/13 Pre-Order



		What’s Taxable Recorded On 02/28/13






		Bulletproof Documentation Recorded On 04/26/12



		COBRA Compliance Recorded On 02/20/13



		Contractor or Employee? How to Know the Difference Recorded On 09/16/11



		Crisis Planning for Human Resources Event Date 07/11/13 Pre-Order



		Developing Effective Dress Code Policies Event Date 05/31/13 Pre-Order



		Developing Effective Dress Code Policies Recorded On 06/29/12



		Emergency Response & Disaster Planning Recorded On 02/10/11



		Exempt vs. Nonexempt: Understanding FLSA's Classification Standards Recorded On 01/28/13



		FMLA and Military Leave Event Date 06/27/13 Pre-Order



		Fundamentals of Paid-Time-Off Policies In Today’s Workplace Recorded On 04/02/13



		Fundamentals of Paid-Time-Off Policies In Today’s Workplace Recorded On 08/21/12



		Health Savings Accounts Recorded On 04/10/13



		HIPAA Compliance Update: Changes You Need to Know Event Date 07/19/13 Pre-Order



		How to Avoid Wrongful Termination Lawsuits Recorded On 04/29/13



		How to Avoid Wrongful Termination Lawsuits Recorded On 11/01/11



		How to Conduct Effective Interviews Event Date 08/01/13 Pre-Order



		How to Conduct Effective Workplace Investigations Recorded On 03/28/13



		How to Conduct Effective Workplace Investigations Recorded On 08/09/12



		How to Conduct More Effective Performance Evaluations Recorded On 05/01/08



		How to Control Workers’ Compensation Costs Event Date 06/04/13 Pre-Order



		How to Control Workers’ Compensation Costs Recorded On 07/20/10



		How to Handle Tricky Employee Absenteeism Problems Recorded On 09/08/11



		How to Identify and Eliminate Unconscious Bias and Discrimination in the Workplace Recorded On 12/03/12



		How to Legally Terminate Employees Recorded On 08/14/08



		How to Use Social Media to Recruit High-Quality Employees Recorded On 01/19/12



		I-9 Reporting and Compliance Event Date 06/13/13 Pre-Order



		Immigration Law Compliance Recorded On 01/18/10



		Keys to Effective Employee Orientation Event Date 06/19/13 Pre-Order



		Keys to Legally Sound Feedback, Discipline & Termination Recorded On 05/09/08



		Legal Dos and Don’ts of Interviewing & Hiring People Recorded On 09/04/08



		Managing Employee Leave & Absenteeism Recorded On 01/28/10



		Measuring HR’s Impact: Metrics that Matter Most Recorded On 01/24/13



		Mental Illness & Depression Under the ADA Recorded On 10/24/12



		Non-Compete Agreements Recorded On 06/20/12



		Overcoming Employee Resistance to Change Recorded On 05/20/08



		Practical HIPAA Compliance Training Recorded On 02/07/13



		Preventing & Handling Workplace Violence Recorded On 05/10/11



		Preventing Discrimination, Leave & Harassment Lawsuits Recorded On 04/07/10



		Promoting Sensitivity and Tolerance in the Workplace Recorded On 06/15/11



		Records Management, Retention, and Destruction for Administrative Professionals Recorded On 09/19/11



		Records Retention & Destruction for Human Resources Recorded On 05/15/13



		The ADA Amendments Act Recorded On 08/27/09



		The Essentials of Effective Employee Handbooks Recorded On 03/30/11



		The Human Resources Compliance Audio Series Recorded On 06/29/09



		The Ins & Outs of Effective HR Policies Recorded On 03/02/11



		The Manager’s Guide to Handling Employee Conflict Recorded On 05/03/11



		The Pension Protection Act of 2006 - Dramatic 401(k) Changes Are Here Recorded On 01/25/07



		Untangle the Triangle: FMLA, Workers’ Comp, and ADA Event Date 06/27/13 Pre-Order



		Untangle the Triangle: FMLA, Workers’ Comp, and ADA Recorded On 02/23/11



		Variable Compensation: Using a performance-based strategy to motivate and retain your best employees Recorded On 04/12/11



		Wage and Hour Land Mines in a 24/7 Connected World Recorded On 04/24/12



		Wage and Hour Land Mines in a 24/7 Connected World Event Date 07/16/13 Pre-Order



		What's Working in Workplace Wellness Programs Recorded On 05/07/13



		Workplace Wellness Programs: What Works? What Doesn’t? Recorded On 04/05/11



		Writing and Enforcing Affirmative Action Policies Recorded On 03/07/12



		Writing and Enforcing Affirmative Action Policies Event Date 07/25/13 Pre-Order






		8 Traits of High-Integrity Leaders Recorded On 11/21/11



		A Manager’s Guide to Communicating Unpopular Decisions & Changes Recorded On 06/27/12



		A Manager’s Guide to Communicating Unpopular Decisions & Changes Recorded On 05/06/13



		Assertiveness Skills: A Guide to Positively Successful Communication Recorded On 10/28/10



		Bad News Performance Reviews Recorded On 03/22/12



		Basic Supervision Skills Recorded On 05/22/08



		Building Cooperation & Trust with Your Employees Recorded On 04/22/08



		Building Trust & Cooperation Across Organizational Lines Recorded On 11/16/10



		Building Trust & Cooperation Across Organizational Lines Recorded On 07/28/11



		Creating an Innovative Culture Recorded On 09/30/11



		Creating Stretch Goals That Challenge and Motivate Employees Recorded On 05/17/12



		Creative Strategies for Training the Unmotivated or Reluctant Learner Recorded On 06/04/08



		Creative Team-Building Ideas & Activities Recorded On 06/05/08



		Dealing With the Dreaded “C” … Conflict in the Workplace Event Date 06/14/13 Pre-Order



		Dealing With the Dreaded “C” … Conflict in the Workplace Event Date 06/14/13 Pre-Order



		Delegation Skills for Managers & Supervisors Recorded On 09/08/10



		Developing a Success Mind-Set Event Date 06/21/13 Pre-Order



		Developing a Success Mindset Event Date 06/21/13 Pre-Order



		Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results Recorded On 05/14/13



		Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results Recorded On 06/13/11



		Effective Criticism & Discipline Skills for Managers Recorded On 02/27/12



		Effective Criticism & Discipline Skills for Managers Recorded On 06/19/08



		Emotional Intelligence for Teams Recorded On 09/06/12



		Employee Engagement 101 Recorded On 09/12/11



		Employment Law for Managers Recorded On 11/17/08



		Enforcing Employee Wage Garnishments Recorded On 02/02/11



		Essential Communication Skills for Managers Recorded On 07/14/08



		Generating Solid Sales Leads & Referrals Recorded On 10/19/11



		Getting Results Without Authority Recorded On 11/30/10



		Group Goal-Setting & Project Planning Recorded On 10/07/11



		Handling Personality Clashes in the Workplace Recorded On 12/04/12



		High-Powered Strategies for Innovative Problem Solving & Decision Making Recorded On 03/12/08



		How to Be a Motivating Manager Recorded On 09/10/08



		How to Be an Inspirational Leader Recorded On 10/26/11



		How to Conduct Effective Meetings Recorded On 03/15/11



		How to Deal With Office Politics Recorded On 08/02/11



		How to Effectively Lead Interdepartmental Work Teams Recorded On 04/28/11



		How to Effectively Supervise Off-Site Employees Recorded On 07/13/12



		How to Effectively Supervise Off-Site Employees Recorded On 04/08/13



		How to Facilitate Meetings Effectively Event Date 05/21/13 Pre-Order



		How to Facilitate Meetings Effectively Recorded On 06/09/11



		How to Give Effective Performance Feedback to Employees Recorded On 05/19/11



		How to Give Effective Performance Feedback to Employees Event Date 06/25/13 Pre-Order



		How to Give Effective Performance Feedback to Employees Event Date 06/25/13 Pre-Order



		How to Grow Your E-mail List Recorded On 12/13/06



		How to Handle Difficult People Recorded On 07/16/08



		How to Handle Emotionally Charged Situations in the Workplace Recorded On 06/25/08



		How to Handle Emotionally Charged Situations in the Workplace Event Date 05/28/13 Pre-Order



		How to Handle Emotionally Charged Situations in the Workplace Recorded On 09/22/11



		How to Handle Employee Excuses Recorded On 06/07/12



		How to Hold Highly Effective Virtual Meetings Recorded On 11/14/11



		How to Keep Your Employees Engaged & Inspired Recorded On 02/03/11



		How to Make Sure You Keep Your Best and Brightest Recorded On 04/04/12



		How to Manage a Virtual Team Recorded On 08/09/11



		How to Manage Priorities & Time Recorded On 01/21/11



		How to Plan Successful Events Recorded On 11/03/11



		How to Prevent Employee Burnout Recorded On 07/07/10



		How to Provide Effective Employee Discipline Recorded On 05/14/08



		How to Reach Agreement … When You Really Don’t Agree With Someone Recorded On 06/27/11



		How to Successfully Manage People in a Tough Business Climate Recorded On 01/21/09



		How to Supervise People Recorded On 01/28/11



		How to Write Effective Job Descriptions … in Half the Time! Recorded On 06/26/08



		Implementing Job Rotation and Cross-Training for Your Team Recorded On 02/23/12



		Improving Mediocre Employee Performance Recorded On 10/31/11



		Increasing Performance and Creativity Through Employee Engagement Event Date 07/15/13 Pre-Order



		Keeping Your People Revved in Tough & Uncertain Times Recorded On 01/08/09



		Keys to Improving Employee Accountability Recorded On 11/09/11



		Keys to Improving Employee Accountability Event Date 05/29/13 Pre-Order



		Keys to Turning Employee Interviews Into Conversations Recorded On 05/06/08



		Leadership Lessons From North America’s Best Places to Work Recorded On 04/25/13



		Leadership Skills for Women in Management Recorded On 12/13/10



		Leadership Solutions for: When You’re the Boss – But You Have Limited Control Recorded On 08/13/12



		Low-Cost & No-Cost Ways to Motivate Employees Recorded On 01/22/09



		Making a Seamless Transition Into Management Recorded On 01/13/10



		Management Skills for Today’s Busy Administrative Professionals Recorded On 08/04/11



		Management Skills for Today’s Busy Administrative Professionals Recorded On 04/01/13



		Managing Cross-Generational Teams Recorded On 11/01/10



		Managing Employees Who Are Stretched to the Max Recorded On 09/20/11



		Managing Employees Who Have Rotten Attitudes or Lousy People Skills Recorded On 10/17/11



		Managing Temporary Workers, Contractors & Consultants Recorded On 12/06/11



		Motivating Your Sales Team to Aim High and Think Big Recorded On 05/18/11



		Overcoming Barriers That Halt Employee Productivity Recorded On 08/18/10



		Preparing High-Potential Employees for Leadership Recorded On 01/23/12



		Preparing High-Potential Employees for Leadership Recorded On 09/14/12



		Quick and Easy Ways to Give Your Employees What They Crave: FEEDBACK! Recorded On 02/14/13



		Setting Clear Goals & Performance Expectations for Employees Recorded On 10/20/10



		Setting Clear Goals & Performance Expectations for Employees Event Date 08/07/13 Pre-Order



		Simple, Smart, and Low-Cost Ways to Recognize & Reward Employees Recorded On 12/15/10



		Straight Talk for Unproductive and Underperforming Employees Recorded On 06/07/11



		Success Strategies for the Introverted Leader Recorded On 11/15/12



		Success Strategies for the Introverted Leader Event Date 07/09/13 Pre-Order



		Succession Planning Recorded On 04/16/08



		Super Sales Strategies: Overcoming Price Resistance Recorded On 11/16/11



		The Art of Striking Great Deals with Vendors & Suppliers Recorded On 01/27/11



		The Basics of Effective Project Management & Execution Recorded On 04/30/13



		The Manager’s Guide to Overcoming Barriers to Execution Event Date 06/12/13 Pre-Order



		The Manager’s Guide to Overcoming Barriers to Execution Recorded On 07/19/11



		The Manager’s Role as Teacher and Trainer Recorded On 02/27/13



		The Outstanding Manager CD Training Collection Recorded On 07/01/09



		The People Side of Project Management Recorded On 07/20/11



		The Secrets of Building Team-Player Thinking Recorded On 10/26/10



		The Secrets of People-Centered Leadership Recorded On 11/07/11



		The Supervisors’ Guide to Giving On-Target Directions, Helpful Feedback, & Constructive Criticism Recorded On 07/10/12



		The Supervisors’ Guide to Giving On-Target Directions, Helpful Feedback, & Constructive Criticism Recorded On 04/16/09



		Top 10 Management Survival Skills for First-Time Supervisors Recorded On 10/01/12



		Top 10 Morale Improvement Strategies Recorded On 06/13/12



		Top 10 Morale Improvement Strategies Recorded On 10/11/11



		Turning Around Bad Employee Behavior Recorded On 09/26/11



		Turning Around Bad Employee Behavior Recorded On 03/06/08



		Understanding Generations X and Y Recorded On 12/13/12



		Understanding Your Employee’s Rights: A Training Program for Managers Recorded On 10/15/12



		Working Successfully With High-Maintenance People Recorded On 01/26/12






		Bill Capodagli presents ... Innovate the Pixar Way Recorded On 03/04/10



		Bill Capodagli Presents The Disney Way Recorded On 03/13/07



		Bill Capodagli Presents, Creativity - “The Disney Way” Recorded On 08/06/08



		Bill Capodagli Presents, Creativity - “The Disney Way” Recorded On 08/06/08



		Bill Capodagli Presents, Creativity - “The Disney Way” Recorded On 08/06/08



		Bill Capodagli Presents, Leadership - “The Disney Way” Recorded On 03/31/08



		Breaking Bad Communication Habits Recorded On 04/04/13



		Building Memory Skills Event Date 08/16/13 Pre-Order



		Business Etiquette 101 Recorded On 03/28/11



		Communicating With Power & Influence Recorded On 10/13/10



		Confidence & Assertiveness Skills for Women Recorded On 02/15/11



		Confidence, Credibility, and Influence Skills for Women Recorded On 08/19/09



		Conflict & Confrontation Skills for Women Recorded On 07/11/11



		Conflict & Confrontation Skills for Women Recorded On 04/13/12



		Creating a Professional Development Plan Recorded On 02/14/12



		Creating Balance & Letting Go of Stress Recorded On 04/17/08



		Critical Thinking & Problem Solving Skills Event Date 07/17/13 Pre-Order



		Critical Thinking & Problem Solving Skills Recorded On 12/15/09



		Developing a Perpetually Positive Attitude Recorded On 05/04/12



		Developing a Perpetually Positive Attitude Recorded On 02/11/13



		Developing Trust and Respect in the Workplace Recorded On 07/07/11



		Dr. Cherie Carter-Scott on Overcoming Negativity in the Workplace Recorded On 07/21/08



		Dr. Joseph Michelli on The Starbucks Experience Recorded On 06/20/07



		Entrepreneurial Thinking for Employees Recorded On 01/11/11



		Establishing and Maintaining Clear Boundaries Recorded On 08/10/12



		Ethics in the Workplace Recorded On 05/23/11



		Extinguishing Burnout & Eliminating Job Overload Recorded On 04/14/11



		Featuring Dr. Barbara E. Bund on The Outside-In Corporation Recorded On 02/23/07



		Finding Your Purpose & Passion Recorded On 04/11/13



		Going Green at Work Recorded On 09/30/08



		Handling Information Overload Recorded On 09/01/11



		How to Be an Idea Machine Recorded On 01/06/12



		How To Coach Your Team To Exceptional Performance … the Coach Joe Way Recorded On 05/13/08



		How to Create Attention-Grabbing Designs Event Date 07/23/13 Pre-Order



		How to Create Attention-Grabbing Designs Recorded On 08/29/11



		How to Develop Effective Presentations Recorded On 06/22/11



		How to Go From Drained to Energized Recorded On 01/20/12



		How to Handle Emotions Under Pressure Recorded On 06/08/11



		How to Prevent Identity Theft In Your Organization Recorded On 09/25/07



		How to Write Copy That Sells Recorded On 06/27/07



		Leonard Saffir Presents PR on a Budget Recorded On 06/04/07



		Managing Chaos and Pressure at Work Recorded On 02/06/12



		Mastering the Secrets of Persuasive Communication Recorded On 12/07/10



		Overcoming Sales Objections Recorded On 03/23/11



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