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Motivational Techniques for Customer Service Professionals
Creative ways to ignite your team’s enthusiasm, boost energy, and hold on to star reps
Recorded on:
04/10/08
Get easy, creative ideas for supercharging your team with motivation and enthusiasm!
You know better than anyone that customer service professionals face it all. And it’s easy to lose excitement and enthusiasm for the job at hand when you deal with everything from the angry and demanding to the confused and unsatisfied. It’s frustrating, stressful, and downright difficult.
When your team is motivated, they’re happier, more excited, and you get better results. But coming up with new ideas is no easy task — thinking of them all on your own can be incredibly challenging and time-consuming. How do you know what works and what doesn’t? What can you do that won’t break the bank? This resource is the perfect solution to your motivational needs!
Learn real-world strategies for igniting excitement in your reps day after day!
Motivating and inspiring your team is vital to your organization’s success. When you infuse passion and excitement into your team, you’ll decrease turnover and retain employees who feel appreciated and who bring better results to your company.
Purchase this program today and you’ll learn how empowerment can be a motivator. You’ll also get ideas for recognizing hard work and a job well done; strategies for dealing with negative attitudes; and ideas for creating a positive, exciting work environment that grabs them as soon as they walk in the door. Don’t miss this truly unique opportunity to transform your customer service team into enthusiastic, excited employees. Purchase this resource today!
What You’ll Learn:
- Why you need to go the extra mile to motivate your employees
- The psychology of motivation — do all people get motivated by the same strategy?
- How to motivate customer service representatives through empowerment
- Keys to creating a positive work environment and how to deal with negative attitudes
- Training for motivation — how offering learning opportunities can motivate your reps
- Recognition ideas you can use to motivate
- Is money really a motivator? How to make raises and bonuses work
- Team-based motivation — pros, cons, and how to make it work
- Ideas on using fun to help motivate your employees
- How to blend and individualize motivational techniques for the best results
Your Trainer: Valerie Reeves
If there’s one thing that Valerie loves, it’s motivating people. When you and your team experience her training you’ll be amazed at how engaged, energized, and empowered you feel.
From her past experience as a counselor, she knows that motivation plays a key role in happiness and on-the-job success. She brings her real-world experience to you and delivers practical ideas and tips that you can use to motivate your team for immediate results.
Her powerful presentations have received high acclaim for clients including Burlington Northern Railroad, Nebraska Public Power District, Benedictine College and Chadron State College.
“Her presentation style is so fun and upbeat, everyone is still smiling. Valerie really motivated my crew.”
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Audio - CD
Item #: 89403
Price: $229.00
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