Join Dr. Joseph Michelli for an extraordinary event, where you’ll learn what’s behind creating a truly unique and successful organization
Starbucks is an American phenomenon. From corner coffee shop to corporate giant, they've rewritten the canons of traditional business management. In this insightful CD training, Dr. Joseph Michelli on The Starbucks Experience, Dr. Michelli takes you behind the scenes of this corporate success. From baristas to the boardroom, Dr. Michelli studied the inner workings of Starbucks for almost two years. Now, the organizational psychologist and author is sharing the coffee giant's strategies for incredible growth, amazing customer service, unprecedented employee satisfaction, and delivery of a premium product.

Ever practical, Dr. Michelli takes a no-nonsense, real-world approach that shows you exactly how you can apply these deceptively simple principles to your own business. A gifted speaker and radio personality, he'll captivate you with practical ideas and well-researched strategies that really work ... without spending a fortune on advertising and promotion. You get an unprecedented, up-close and personal look into the inner workings of Starbucks ... the culture ... the people ... their passion.

Dr. Michelli's famous wit and humor will keep you on the edge of your seat. His enthusiasm is contagious! You'll be energized and armed with ways to re-invent success for your own organization. This is an information extravaganza you can't afford to miss if you value your business.

What You’ll Learn
Dr. Michelli will cover key concepts essential for creating and sustaining a positive, results-producing workplace culture. Among the areas that will be discussed in this 60-minute CD training are ...

The Starbucks Experience

• 5 key principles that have taken Starbucks from a single store to a company that opens a new store every 5 hours – 365 days a year
• Transforming ordinary products and services into the extraordinary

Infusing Personal Responsibility, From Janitor to CEO

• Bridging the chasm between compliance and creativity
• Mastering the art of “being”
• Innovation happens

Surprise and Delight

• Connect, discover, respond
• Surprise is not just for customers anymore

Leave Your Mark

• Living your mission
• Mobilizing a work force into the community
• Doing good and doing well

Your Trainer: Dr. Joseph Michelli
A dynamo and success in his own right, Dr. Joseph Michelli has dedicated his career to understanding success in businesses large and small. The organizational psychologist and award-winning author has his own radio talk show and is a sought-after speaker.

Dr. Michelli's best-selling book, When Fish Fly: Lessons For Creating a Vital and Energized Workplace, was co-authored with the owner of the world famous Pike Place Fish Market in Seattle. Like his latest business book, The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary, it's a personal and profound look into the heart of success.

His unique combination of humor and practical insight have made him famous. Hundreds of companies and organizations have called on Dr. Michelli as a consultant and motivational speaker: The American Cancer Society, Future Business Leaders of America, Pfizer Pharmaceuticals, United States Olympic Committee, Western Union and many, many more.

Words of praise for Dr. Joseph Michelli ...

"The response from your lecture was a success. This is an understatement!! I have never had as many phone calls, letters and favorable comments on a speaker. You have a special gift."
- Mindy Putnam — Recreation Leader — City of Colorado Springs

"You were Awesome!!! You added the perfect touch to the meeting — the difference between mediocre and successful. Thanks again."
- Anne Marie Smith — Director of Administration Pikes Peak Association of Realtors

"Your presentation was very informative and interesting, as well as very humorous." 
- Marie Bishop — Programs Committee — National Association of Purchasing Management