FINDING OUTSTANDING CUSTOMER SERVICE PROS ISN’T GETTING ANY EASIER …
You know that finding quality customer service professionals is getting harder and harder every day. It’s time consuming, expensive, and stressful. And that’s when people are beating down your door to get in. But today’s tight labor markets and changing workforce have hundreds of managers looking at the bottom of the barrel — adding more stress and expense to finding excellent employees.

In fact, U.S. businesses spend more than $244 billion each year on human resources and recruiting services. And the number one contributor to the expense is a tight labor market.

Not to mention, organizations are facing the loss of many of their loyal workers as they near retirement. Yet younger generations are focused less on careers and often bounce from job to job, making it harder and harder to find and retain high-quality employees.

LEARN THE SECRETS TO FINDING TOP-NOTCH EMPLOYEES UNDER ANY CIRCUMSTANCES
Anymore, the same old recruitment and hiring practices just don’t cut it. You have to be ahead of the game if you want to find quality employees in today’s job market. Attend this one-of-a-kind Web conference and you’ll get tons of ideas for finding new employees, creative tips for weeding out the best candidates, and interviewing strategies that ensure you have the perfect candidate for the job.

Don’t miss this extraordinary opportunity to find outstanding employees faster, easier, and with less stress than ever before. Make plans to attend this Conference today!

A glimpse at your agenda ...
Recruiting Strategies

• How-tos for networking personally and professionally
• Community opportunities — creative venues to find excellent CS employee’s
• Creating an employee referral program — do’s and dont’s
• Electronic recruiting — the advantages and disadvantages of using Web sites, online resumes, and more

Interviewing and Hiring Strategies

• Defining the skills you need in a representative
• Identify the work habits of your star performers
• How to create and use questions that get to the heart of each candidate Involving others in the interview process — when you can and should
• Warning signs that indicate a job candidate may not fit in with your organization

Legal Consideration

• Online recruiting guidelines
• Legal definitions of electronic recruiting
• What the EEOC says about the employment process
• Discrimination