Ever feel like you’re a referee? You’re not alone!
Squabbling coworkers … claims of unfair treatment by management … a health insurance claim that needs resolved … potential legal violations. You hear it all. After all, employees turn to you to handle their complaints and concerns at work.

Whether you have time for it or not, you’re left holding the bag. From digging into a potential legal violation to mediating a conflict, you have to handle employee issues fairly and legally, or you and your organization are on the line. What you need are solid facts – easy techniques to help you get to the bottom of employee complaints quickly and easily.

What’s more, you need ideas for encouraging employees to resolve workplace issues on their own. That’s where this audio training comes in. 

Learn how to resolve the toughest situations with ease.
This breakthrough CD uncovers the solutions you need to help employees resolve conflict. It shows you when you need to do a legal investigation … common errors people make when handling complaints … and how and when you should follow up with an employee.

Take the guesswork out of handling employee complaints and concerns. Get your copy today. You’ll have more time and less stress. Guaranteed.

What You’ll Learn:

• Deciding if the complaint or concern warrants a legal investigation
• How to help employees resolve their own conflicts
• How to handle a complaint against a manager vs. a coworker
• Legal considerations before you proceed
• Common errors to avoid when addressing employee complaints and concerns
• Tips on following up with complaints
• Documentation and record keeping — what you must know

Your Trainer: Casey McNeal

Casey McNeal is an internationally recognized speaker, author, and management professional who has trained thousands of people in business and personal development skills in 11 countries worldwide. His diverse professional background includes more than 20 years of management experience. Some of the top companies that have benefited from Casey’s training include: Brigham Young University, the U.S. Department of Justice, 20th Century Fox, Blue Cross Blue Shield, and the U.S. Ski Team.