Conducting difficult conversations is stressful at best – don’t let it put you on edge!
You’re more than familiar with the “difficult conversations.” The ones where you have to address personal issues affecting job performance or tackle dress code violations … instances where you KNOW the employee will break down in anger or tears. Worst of all there’s the one where you must tell someone it's time to shape up or ship out!
You put these conversations off for days – even weeks! You dread the whole thing and just want it to be over! You can’t avoid them forever, but thanks to this all-new training, you don’t have to face them alone!

Take control of tough conversations and eliminate the anxiety and stress that come with them!
You can spend a lot of time and energy worrying about difficult conversations. The stress and anxiety alone can be overwhelming. Where do you begin? What should you say? Will it ever get easier? If you find yourself asking these questions, you need help, and you need it now!
This training will show you exactly what it takes to make difficult conversations easier on you AND your employees! Learn how to begin a tough conversation, what mistakes to avoid, strategies for overcoming emotional breakdowns, how to handle threats and accusations and more!

The bottom line is this:
Every minute that you put off an employee issue, you face plummeting morale and lost productivity. You have to deal with employee issues head-on.
Don’t fall victim to one of the most difficult management issues today. Purchase this training now and get the skills you need to make difficult conversations easy and effective.

What you’ll learn:

• Identifying the primary causes of difficult conversations
• Beginning with the end in mind: creating the framework for difficult conversations
• How to begin your conversation for a positive outcome
• Questions to ask that get to the heart of the matter and why that's so important
• Listening skills that open the path of communication
• Avoiding misinterpretations with these communication tips
• Understanding the most common objections and how to avoid them
• Strategies for overcoming emotional outbursts – yours and theirs
• How to handle threats, accusations, defiance and more
• Top mistakes most managers make during difficult conversations and how to avoid them

Your Trainer: Pamela Jett Aal
Your training will be led by none other than Pamela Jett Aal, one of the most respected and requested communication skills trainers in the country today! Pamela has traveled from coast to coast teaching people how to handle difficult conversations more effectively. Described by many as inspirational as well as informative, Pamela takes the fear and frustration out of difficult conversations. Her students learn how to avoid the most common mistakes managers make when having difficult conversations, and they leave armed with proven and practical advice for making each conversation less stressful and more effective.
Blessed with a dynamic speaking style that grabs hold of every audience member, Pamela will make this training one of the most unforgettable training events you will ever experience. And, with the amazingly valuable communication strategies she’ll share with you, you’ll never be at a loss for words in a difficult conversation ever again.