It’s not a matter of if you’ll have to handle employee complaints; it’s how you deal with them when they happen.
You spend a lot of your time at work so you know that stress levels are high, that personalities clash … and that people complain! Some for good reason and some because they just don’t have enough to do. Either way, they want you to fix the situation. Sound familiar?
As unfounded and irritating as complaints can be, they all need to be addressed. Not properly handling complaints creates resentment among employees and can lead to low office morale and increased turnover, not to mention deep legal difficulties.
Your employees are full of complaints … you need to be ready with answers.
It can be a frightening proposition to have a serious allegation dropped in your lap and not know where to turn. You may have contrasting stories that need to be examined. You may need to run the complaint through certain channels in your organization for legal reasons. And you may very well have to do a thorough investigation to get to the bottom of it all.
When it comes to properly handling and investigating employee complaints, there are lots of factors to consider, but the most important thing is to be prepared. It’s your obligation to know how to conduct thorough and unbiased investigations … to protect your workers, your company, and even yourself.
There’s too much at stake to miss this training. Investigating Employee Complaints will teach you how to complete interviews with both the complainant and the accused, document your findings, and keep records of your investigation. It will also walk you through post-investigation actions and prepare you for a possible lawsuit.
A look at your agenda:
- Properly collecting and documenting evidence for all investigations
- How to avoid retaliation charges – the fastest growing
area of employment litigation
- Employee privacy as it relates to complaint investigations
- Necessary policies to make effective investigations possible
- Why investigations can’t be put off and when it makes
sense to bring in an outside investigator
- Who, what, when, and where: What the investigator must
ask and of whom
Meet Your Expert Trainer:
Jodie-Beth Galos, Esq., SPHR
Nationally regarded as an employment law expert, Jodie-Beth Galos has a solid handle on the challenges that today’s HR professionals and managers face in the workplace. She also has an uncanny talent for presenting complex legal employment issues in easy-to-understand terms.
Jodie-Beth has an impressive background in employment law, having practiced with two nationally known law firms before moving into corporate positions at Saks Fifth Avenue, Smith Barney, and United HealthCare. She is also regularly featured on CNBC and CNN, and in The National Business Employment Weekly and the New York Post.
When you need training that’s guaranteed to translate into on-the-job results, there’s no one better than Jodie-Beth Galos.
