Break down communication barriers in your workplace for better results.

As a professional who regularly interacts with coworkers, you’ve seen firsthand how communication plays an enormous role in how an organization functions. Not being able to clearly communicate with others leads to misunderstandings and confusion and can even hinder your credibility with colleagues.

And let’s face it - getting your point across to everyone in the office isn’t easy. You have to deal with difficult people, tough situations, and different personalities. It’s no wonder professionals across the country struggle with misunderstandings … question if anyone gets them … or simply wish someone would hear what they are saying. The frustration … self-doubt … stress - you don’t have to work that way anymore!

This training has the answers to your communication questions.
We’ll help you eliminate the irritation of whatever communication deficiency is plaguing you! Communicating With Clarity & Credibility will give you the tools to thrive in the workplace. So put an end to miscommunication and missed opportunities for success.

Enroll today and learn …

• The art of diplomacy — keys to communicating with difficult people and in tough situations
• To avoid confusion — communicate clearly in a way that eliminates misunderstandings
• Effective rapport — get your point across without appearing pushy  
• Active-listening skills — master the most undervalued communication tool

Take this fun and easy quiz to test your knowledge of communication skills. The answers are below, but no cheating! Give yourself an opportunity to find out your level of awareness and just how much you could benefit from this training.

1. Communication is irreversible and unrepeatable. 
A. True
B. False

2. “The meaning is in the words” is a myth of effective communication. This myth fails to consider: 
A. The importance of two-way communication
B. That purposeful communication must involve transmitting the intended meaning to       the receiver
C. That voice tone is part of the total communication package 
D. That communication is not strictly verbal 

3. Which of the following is the most powerful communication tool? 
A. Communicating nonverbally
B. Speaking 
C. Listening
D. Writing 
E. None of the above 

4. Select the most accurate statement regarding dealing with tense situations 
A. When you anticipate a tense situation, avoid seeing the people or person 
B. When anger and conflict are present, silence is often the best option
C. When dealing with a tense situation, say anything that makes you feel better 
D. When you feel anger rising, move to the more emotional side of your brain 

5. Which of the following components accounts for the highest percentage of the meaning of a message? 
A. Verbal (words) 
B. Vocal (tone) 
C. Visual (body language) 
D. None of the above 

Answers: (1) True — It is impossible to reverse or redo communication. (2) B — Words are a critical component of the message but mean nothing if the sender and receiver don’t have similar meanings for those words. (3) C — Learning to listen effectively will do wonders for your communication skills. (4) B — Silence is often the best option. If in doubt — say nothing. (5) C — Visual (body language) accounts for 55 percent, vocal (tone) 38 percent, verbal (words) 7 percent.

What’s on the Agenda?

1. Communicate clearly to avoid misunderstandings and confusion
2. Motivate, influence, develop rapport, and gain instant respect throughout the company
3. Why you need diplomacy and tact in today’s demanding workplace
4. How to effectively communicate with difficult personalities
5. Get your body language in sync with your message
6. Keep your composure and confidence in tough situations
7. Develop your listening skills — a misunderstood and underused part of the communication equation
8. Ways to tactfully communicate criticism and bad news, or in conflict situations

Your Trainer: Gail Cohen
If you’re going to present a critical training session on reducing stress, there isn’t a better trainer for it than Gail Cohen! Gail is the president and co-founder of her own consulting and training company, so she knows firsthand how stress can threaten to take over your life! Some of the most recognizable names in business today, including General Electric, AT&T, JC Penney, Eastman Kodak, Blue Cross Blue Shield, Beloit Corporation – and even the U.S. Postal Service – have counted on Gail’s stress-busting techniques to keep their work forces healthy, happy, and on the job!

Gail is a dynamic presenter with a positive outlook you can't help but share. She will teach you very simple stress-relieving techniques that you can use at the office. In just one hour with Gail, you’ll learn more about creating and maintaining a healthier mindset than you would by spending days – or weeks – with other trainers! Don’t miss out on one of the most refreshing and re-energizing training programs you will ever experience!