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It’s a fact. The ability to communicate effectively and work well with others on the job can make or break your career. Don’t believe it? Consider this staggering statistic from a survey of U.S. businesses: “Inability to communicate” and “poor communication skills” were listed as the top reasons for rejecting job applicants.
In today’s highly competitive business environment, effective, diplomatic communication is a skill that must be mastered if you intend to get ahead and stay there. That’s because getting along with others on the job, and gaining their cooperation, is the key to career success.
Instructions: This fun, free and easy to take quiz can be completed in less than five minutes. Answer each question, then hit the results button for immediate feedback on the correct answers.
1
True or False. Communication is irreversible and unrepeatable.
A. True
B. False
2
What does your communication style determine?
A. How you can create stereotypes.
B. How you will initially respond to a situation.
C. How you can change the employees you work with.
D. How you can change your personality to meet everyone else’s personality.
3
The meaning is in the words is one of the five myths of effective communication.
This myth fails to:
A. Consider the importance of two-way communication.
B. Consider that purposeful communication must involve transmitting the intended meaning to the receiver.
C. Consider that voice tone is part of the total communication package.
D. Consider that communication is not strictly verbal.
E. Consider that the person who is communicating matters.
4
Which of the following is the most powerful communication tool?
A. Communicating nonverbally
B. Speaking
C. Listening
D. Writing
E. None of the above
5
True or False. A good rule of thumb to use in listening is the 1:2 ratio.
You should talk twice as much as the other person.
A. True
B. False
6
Which of the following should you avoid when giving negative feedback?
A. Personal criticism
B. Sarcasm
C. Vague or general statements
D. Circumventing the situation
E. All of the above
7
Select the most accurate statement regarding dealing with tense situations.
A. When you anticipate a tense situation, avoid seeing the people or person.
B. When anger and conflict are present in a situation, silence is often the best option.
C. When dealing with a tense situation, give yourself permission to say anything that makes you feel better.
D. When you feel your anger rising, move yourself to the more emotional side of your brain.
8
Which of the following components accounts for the highest percentage of the meaning of a message?
A. Verbal (words)
B. Vocal (tone)
C. Visual (body language)
D. None of the above
9
Which statement is most correct?
A. You make your initial impression on audience members in the first five minutes.
B. Audience members adjust first impressions after you finish your presentation.
C. You make your initial impression on audience members after they assess your worth and that of the program.
D. Audience members’ first impressions of you will be most influenced by your ability to hold their attention throughout the day.
10
Which of the following is an effective technique for disagreeing with tact and style?
A. Use the person’s name.
B. Avoid using the person’s name.
11
In which of these situations should you use the three R’s (retreat, re-evaluate
and re-approach) negotiating strategy?
A. When all parties are satisfied with the results of negotiating.
B. When the other party sees things your way.
C. When negotiations don’t get you what you want or need.
D. When you have attained the result you need.
12
When trying to persuade and influence, one of the most common obstacles in getting your point
across is word choice. Which of the following words should you avoid using in these situations?
National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824
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